Instructor Led Body Language Training in Malaysia

Speak it Right a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ... situation before solving through the "Power of Five" * body language * verbal language * active listening * appropriate questions * paraphrasing - respond to customers' explicit and implicit needs and expectations - customise solutions that fit - end on a positive note - follow-up with action plans - applying the 8-step process through skills practices of challenging customer  more...