Both eBooks
Both Training Provider? - Tell us about your Training!
From Business Performance Pty Ltd
Training Program Evaluation

... * measure impact at one or more levels
* evaluate both internal and external training programs
* apply a simple yet powerful training impact model
* enhance your credibility with the management team
* calculate and report non-financial benefits, such as productivity, efficiency, quality, customer satisfaction
* calculate and report financial benefits, such as Benefit
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From The Customer Service Training Institute
Corporate Group Customer Service Training


...es. This course, emcompassing 6 training modules covering both basic fundamentals and advanced customer service techniques, is based on a self study concept which carries many benefits for groups and companies.
The self study format allows everyone to get the training they need without taking time off from work or incurring the high cost of seminars or scheduled classes. The need for a
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Self Study Customer Service Training Course


...faction, and increase sales.
This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution, and service recovery skills as well as other important concepts.
Written is an easy to understand format, this course requires no special education or experience and will give anyone the skills they need to function at their highest
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From Abhisam Software
Hazardous Area Instrumentation


This e-learning program equips the learner with all the knowledge necessary to select, specify, design and implement Instrumentation and Control Systems in Hazardous Areas. These hazardous areas are those locations that contain explosive and flammable liquids, vapors or gases. Such locations are commonly encountered in Oil & Gas, Petroleum refining, chemicals processing and storage, shipping, tank
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From ABC Training Solutions Ltd
Magic Meetings self help program



..., for the other person(s), or it is mutual beneficial for both. However ita s not just WHAT is achieved, ita s HOW you achieve it. How you approach the meeting, how you control the meeting, how you involve participants, how you influence or persuade the participants.
This 40 page meeting skills self help program concentrates on developing the skills of preparing and running effective
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Assertiveness Influencing self help program



...or you, for the other person(s), or mutual beneficial for both. However it is not just WHAT is achieved, ita s HOW ita s achieved - how you approach the situation, the words you use, the body language you exhibit, how you influence or persuade the person - and also how you feel about yourself afterwards. This self study program concentrates on the skills of the HOW, the assertiveness and the
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From Motivational Speaker Academy
Motivational Speaker Academy - A Six Month eCourse For New Professional Speakers
...3; who generates engagement opportunities from mastery of both the online and offline worlds.
This is the most clear, comprehensive and thorough online speaker training education currently available. All the bases are covered in getting your motivational speaking business off the ground as quickly and easily as possible a with the maximum earning potential for you in mind.
Every week
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