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Venture Creation in the 21st Century on-line e-learning cbt (computer based)study at homecourseware This course will examine business venture creation in a step by step process. This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...prove on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...prove on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash  more...
MCSE 2000 CCNA 2 0 On-Line Library 1 Year - On-Line on-line e-learning cbt (computer based)study at homecoursewareSelf Directed On-Line training package for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate)  more...
21st Century Assertiveness and the Art of Persuasion on-line e-learning cbt (computer based)study at homecourseware ...ivesness and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and  more...
Essential Spanish on-line e-learning cbt (computer based) ...rn?ndez is Spanish and works for the hotel chain at which both couples are staying. In Spanish there is a `formal` way of speaking to each other: at work, or in business relationships, or with older people: and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and  more...
Cisco CCNA IP Routing Configuration on-line e-learning cbt (computer based) ...ersion 1 and RIP version 2, illustrates packet formats of both RIP versions, details the commands that are used to add RIP to the router configuration as well as the commands used to monitor an RIP network. Other features discussed are improved metric and unequal cost load balancing, of Interior Gateway Routing Protocol (IGRP), How IGRP uses internetwork delay, bandwidth, reliability, load, and  more...
Writing Your Life Story on-line e-learning cbt (computer based)study at homecourseware Record the events and people of your life. This course is designed to help the beginning writer to combine facts, any records (pertinent for sharing, and recording) and memories together in a fashion that is both enjoyable and easy to read.  more...
Work Zone and Heavy Equipment on-line e-learning cbt (computer based) ...both shadow and substance, of things and ideas; you ve just crossed over into the Work Zone. Discover what causes most work zone fatalities and injuries. Welcome to Work Zone and Heavy Equipment ??you?re moving into a land of both shadow and substance, of things and ideas; you?ve just crossed over into the Work Zone.? Discover what causes most work zone fatalities and injuries. No mystery  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...prove on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to Internet while taking this course. ?Windows ?Internet Explorer 4.0 or higher or ?Netscape Navigator 4.0 or higher ?Flash  more...
Understanding the Learning Process on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... the brain actually functions leads to better performance both as a teacher and as a student. This course will help teachers to be more effective and reduce the frustration that most teachers feel. The lessons will cover the types of learning theories- Behavioral and Cognitive. There is a lesson on Brain-based learning and one on Multiple Intelligences. The more recent research in these two  more...
Trade Secrets & Their Protection on-line e-learning cbt (computer based) Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...
Understanding Globalization: Preparing for the 21st Century on-line e-learning cbt (computer based) ...nd a cultural phenomenon. This self-paced course examines both sides of the Globalization debate in a unique, interactive learning environment. The course includes: 40 learning modules 110 short question/answer exercises Links to online resources and databases Online quizzes and final exam Discussion Board Modules cover a single topic. Each module uses 2-3 question/answer exercises designed to  more...
The Entrepreneurship Certificate in Marketing Mastery Program on-line e-learning cbt (computer based) ...y and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator pitch. The Entrepreneurship Mastery Program is designed so that as you develop your business plan, you are simultaneously learning how to effectively communicate it. That is why throughout the program we evaluate your progress and ultimately  more...
The Art of Professional Telephone Communication on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...
Technical Communication Industry Certificate - Mastery Level on-line e-learning cbt (computer based) ...u to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program. After completing all nine modules, you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write  more...
Systems Requirements Analysis and Design Writing on-line e-learning cbt (computer based)study at homecourseware ...ents for systems analysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work  more...
Six Sigma Black Belt Personal Training Library on-line e-learning cbt (computer based) ...des step-by-step instruction of the FMEA process covering both Design-FMEAs (DFMEAs) and Process-FMEAs (PFMEAs). By completing this training you will be able to effectively participate on an FMEA team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a  more...
Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) on-line e-learning cbt (computer based) ...both portable and fixed) and stairways. Ladder types, safe use, inspection/maintenance and housekeeping are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) This course provides an  more...
Shipping with Dry Ice on-line e-learning cbt (computer based) This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...
Professional Writing Skills at a Glance on-line e-learning cbt (computer based) ... a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize your minuses. A unique activity of this program includes analyzing types of writing for various readers according to their personality types: boxes, triangles, circles, and squiggles. You?ll also learn the two keys successful writers use to unlock the  more...
PowerPoint 2007 Level 2 on-line e-learning cbt (computer based) This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...
Principles of Home Inspection: 100 Hour Professional Development Certificate on-line e-learning cbt (computer based) ...e Inspection is based on years of practical experience in both inspecting homes and training inspectors. This course of study can be reasonably completed within 2 months to 1 year depending on your study schedule and available time. It is important to grasp the knowledge presented and successfully apply it.Program Highlights Over 400 detailed technical illustrations reinforce key concepts  more...
Outlook 2000 Proficient on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...both the basic and more advanced features found in Microsoft Outlook 2000. Skills taught include sending, receiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Some  more...
Personal Financial Planning on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...
MSHA Part 48 Surface Mining Refresher on-line e-learning cbt (computer based) ... the training requirements of Part 46. If your work is in both Part 48 and Part 46 mines, Part 48 training may be used to comply with Part 46 requirements. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for  more...
Negotiate Profitable Real Estate Deals--Instructor-Led on-line e-learning cbt (computer based) ... strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working  more...
Negotiate Profitable Real Estate Deals--Self-Directed on-line e-learning cbt (computer based) ... strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working  more...
MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) on-line e-learning cbt (computer based)study at homecourseware ...for IT professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate) This is a comprehensive set of multimedia training  more...
How to Write Your Life Story on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Bring memories and facts of the past together for current and future generations This program is designed with helping the beginning writer to aptly combine the facts, any records (pertinent for sharing, recording) and memories together in a fashion that is both enjoyable and easy to read. Emphasis of this course is to write with clarity, continuity and in a manner that bring the events and  more...
HTML Lessons in Web Page Design - 10 Week Facilitator Led on-line e-learning cbt (computer based)study at homecourseware ...d and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML web page design for the Brant FreeNet, for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been field tested by many students of all ages. Each time these lessons were presented, John would  more...
HyperStudio Basics on-line e-learning cbt (computer based) ...erview of using HyperStudio and an opportunity to develop both your own hypermedia project and a lesson plan incorporating the use of HyperStudio. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing  more...
Hazard Communication (HazCom) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...tandard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is designed to assist both employers and employees in learning about work hazards and how to protect themselves. This course can be completed as quickly as you care to, depending on how much time you can devote to  more...
How to Analyze a Film Self-Directed ... breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the material at your own pace.  more...
HIPAA Privacy Training & Certification Program on-line e-learning cbt (computer based) Learn how to adminster the federally-mandated HIPAA Privacy rules and earn a "Certified HIPAA Privacy Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The complex privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) has broad application  more...
Getting Started With Windows Millennium on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course introduces the basic features in Windows Millennium Edition by teaching necessary skills like using the mouse, working on the Desktop, using windows, operating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary  more...
Expert Certificate Course in Medical Transcription with Work Placement Program on-line e-learning cbt (computer based) ... two-year work experience requirements waived May include both full-time and part-time work As a student registered in any of our MT courses, your tuition fees include immediate access to an extensive jobs database that specializes in at-home employment, as well as access to message forums that allow you to network with other students. Plus, our Graduate Career Center offers many services,  more...
Effective Management Principles Within the Law on-line e-learning cbt (computer based) Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...
Conducting Business in Latin America on-line e-learning cbt (computer based) ...tural resources, available labor, and consumer demand for both U.S. products and services. This course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S. businesses looking to grow into this fertile expanse. How successful business agreements and partnerships are accomplished in Latin America is  more...
Comprehensive Online Instructor Certificate Program on-line e-learning cbt (computer based) ...itated, and instructor-led courses. You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate program comprised of six courses in which you will learn to teach online. In fact, you will actually develop a course that you intend to teach. Topics include online teaching pedagogy, technology, copyright,  more...
Complete Paralegal Training Program (Self-Paced) on-line e-learning cbt (computer based) ...f sites are provided for references and research projects both in the course and for future use in the profession. This comprehensive program reviews English grammar and provides all the typing rules, complete with the captions for different types of courts and actions. (OPTIONAL/NOT REQUIRRED) You can add a legal transcription dictation module for $299. This consists of 5 hours of legal  more...
Client/Server Development and Remote Data Access in Visual Basic on-line e-learning cbt (computer based)study at homecourseware ...ternet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a  more...
Build Your Own BIZ(tm) - Dynamic Workforce Management ...ness. This course will help you motivate your employees, both individually and as a cohesive workforce, and lead them to your business goals. The class includes video, text, and downloadable resources. Description of Course Dynamic Workforce Management will explore the following topics: Articulating your vision to your workforce Choosing a management strategy that works for your business  more...
Better Public Speaking- A Low Stress Approach on-line e-learning cbt (computer based)study at homecourseware ...otion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying those ideas in an immediate and direct way. You?ll create sound files on a weekly basis to send to your instructor and will receive back,  more...
Advanced Certificate in Technical Writing on-line e-learning cbt (computer based) ...the program administered? The entire program is delivered both online through a Companion Website and a published textbook. The site is available to you 24/7. Are there any required books for the course? Yes, the book that is used for this course is listed below. Reporting Technical Information, Oxford University Press, (c) 2006. ISBN 0-19-517879-3 For purchase visit Amazon or Barnes and Noble  more...
Access 2000 MOUS on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database.  more...
Access 2000 Proficient on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches students both the basic and more advanced  more...
Adobe Encore CS3: Essentials on-line e-learning cbt (computer based) Adobe Encore CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...
Mastering Cold Calls on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...
Negotiating for the Sales Professional on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...
Managing a Virtual Office on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...e companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods  more...
Managing Disagreement on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...
Succeeding as a Supervisor on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...
Appreciating Personality Differences on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...
From 123-CBT Computer Based Training
Library and Class Changes in J2SE 5 0 on-line e-learning cbt (computer based) To examine the J2SE 5.0 changes to both the integration and core libraries, and to introduce the new AWT and Swing features  more...
Negotiating to Mutual Benefit on-line e-learning cbt (computer based) The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...
Understanding Your Customer on-line e-learning cbt (computer based) Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where  more...
Sales Manufacturing TM Identifying Sales Opportunities on-line e-learning cbt (computer based) ...f time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales  more...
Finding Your Life Balance on-line e-learning cbt (computer based) ... This course will enable you to assess your present life, both at home and at work, and the relationship between the two. Is it balanced? How and why is it out of balance? You will learn what the obstacles to achieving a balanced life are, and how to apply a basic strategy to overcome these obstacles. Finally, you will learn about the role of the individual in relation to the organization he  more...
Decisions and Risk on-line e-learning cbt (computer based) Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and  more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) ...heir ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six  more...
Completing Inbound Sales Calls on-line e-learning cbt (computer based) ...ou will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features, benefits, and value of a solution. You will learn how to conduct an effective inbound sales presentation, in  more...
Evaluating Brand Effectiveness on-line e-learning cbt (computer based) Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Addressing Problem Performance on-line e-learning cbt (computer based) ...g their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on managers is to get it right. This means careful and conscientious planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...
Assessing Performance Continuously on-line e-learning cbt (computer based) ...ance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise  more...
Performance Reviews on-line e-learning cbt (computer based) ...t develop better performance in her employees. This means both creating the best performance opportunities and identifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in  more...
Successfully Coaching Relationships on-line e-learning cbt (computer based) ...lls and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit both the  more...
The Coaching Skillset on-line e-learning cbt (computer based) ...tion, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the present position of the  more...
The Facilitator Role on-line e-learning cbt (computer based) ...ittle accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes and emotions needed to facilitate groups  more...
The Path from Pessimism to Optimism on-line e-learning cbt (computer based) Your point of view affects virtually every aspect of your life, including your level of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.  more...
Models for Managing Technical Professionals on-line e-learning cbt (computer based) Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...
Developing Career Plans for Your Technical Professionals on-line e-learning cbt (computer based) ...se will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly skilled and senior positions. You will learn how to recognize and avoid barriers to career development, how to analyze individuals' career development needs, how to determine appropriate  more...
Developing Customer Satisfaction Surveys on-line e-learning cbt (computer based) ...ping a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of questions,  more...
Management Tools and Metrics on-line e-learning cbt (computer based) ... can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with  more...
ITIL Service Level and Capacity Management on-line e-learning cbt (computer based) ...lity of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service  more...
Emotional Intelligence and Teamwork on-line e-learning cbt (computer based) ...h the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the  more...
Increasing Emotional Intelligence on-line e-learning cbt (computer based) ...both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete  more...
Negotiating Inclusively on-line e-learning cbt (computer based) ...ss? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important distinctions among groups that are diverse in other ways. In this way, you can benefit by knowing  more...
American Business Formations in the 21st Century on-line e-learning cbt (computer based) ...ct business formations. How a business is formed dictates both the rights it has in the eyes of the law and the responsibilities it has towards individuals and other businesses. By understanding these different formations, you as a manager can build successful business relationships.This course presents strategies for conducting business with each kind of business formation and for developing  more...
Effective Relationships with Business Partners on-line e-learning cbt (computer based) You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in  more...
Etiquette at the Business Meeting on-line e-learning cbt (computer based) Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...
Workplace Communication Skills on-line e-learning cbt (computer based) ...ing certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will demonstrate how to give  more...
Leadership Communication Skills on-line e-learning cbt (computer based) In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow,  more...
Communicating for Contacts on-line e-learning cbt (computer based) ...ur ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In  more...
Goals and Setting Goals on-line e-learning cbt (computer based) Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet  more...
Making Decisions Dynamically on-line e-learning cbt (computer based) ... course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling techniques presented here, you'll enjoy enhanced accuracy and, hence, business confidence. Then, with these strategies in hand, you'll explore ways to better make decisions even when you're working with others who aren't completely "on your side." It's true that decisions  more...
Results and Teamwork without Authority on-line e-learning cbt (computer based) When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting  more...
Problem Framing on-line e-learning cbt (computer based) ...red. You'll learn how to uncover the various assumptions, both conscious and unconscious, that are typically made about problems. After identifying these assumptions, you'll be able to tell the productive ones from the nonproductive. You'll also explore specific strategies for getting to the heart of any problem and learn dynamic techniques for framing that problem so that success is greatly  more...
Problem Solving Generating Alternatives on-line e-learning cbt (computer based) When faced with any problem, it's tempting, especially in today's frenzied business atmosphere, to either take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that  more...
Introducing NET 3 5 and Visual Studio 2008 on-line e-learning cbt (computer based) ...es for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. This course identifies the key features and differences between the .NET Framework 3.5 and its previous  more...
Introduction to Project Process Groups and Initiating a Project on-line e-learning cbt (computer based) ...he handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this interactive experience--called a project--there are interrelated processes that must occur. These processes can be grouped into five Process Groups.The art of project management is to  more...
Performing Quality Assurance and Control on-line e-learning cbt (computer based) ...stomer's needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to risk failure.The American Society for Quality defines quality as "the characteristics of a process, product, or service that bear on its ability to satisfy stated or implied needs." The quality of a project has to be built into each step of a project--every  more...
Analyzing Project Risk on-line e-learning cbt (computer based) Many people enjoy risk, as evidenced by the popularity of extreme sports. However, in business, risk is less welcome or enjoyable. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules and budgets. To help in this effort, "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third  more...
Windows Vista Users and Groups on-line e-learning cbt (computer based) The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best practices for their use.  more...
Advanced Project Leadership - Bringing Home the Value on-line e-learning cbt (computer based) ...nging Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project  more...
Variance Contingency Tables and Nonparametric Tests on-line e-learning cbt (computer based) ...(ANOVA) technique. Step-by-step instruction on performing both single-factor (one-way) ANOVA and two-factor (two-way) ANOVA is provided. You'll also learn how to construct and use contingency tables. Finally, you'll explore the application of common nonparametric tests such as the Mann Whitney U, Kruskal-Wallis, Mood's Median, and Levene's tests.Six Sigma is a registered Trademark of Motorola  more...
Six Sigma--Lean Tools for Control on-line e-learning cbt (computer based) ...nufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...
Measurement Systems on-line e-learning cbt (computer based) ... good as the measuring instruments and the operators, and both are responsible for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will  more...
Preparing for the Behavioral Interview on-line e-learning cbt (computer based) Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...
Developing Human Resources HRCI PHR on-line e-learning cbt (computer based) ...esource development, you will learn effective methods for both leadership development and organizational development. This course will also help you understand techniques for developing effective performance appraisals and career growth programs for your company's employees. All the topics in this course are based on the Human Resource Development functional area required by HR professionals  more...
The Reasons Why Diversity Matters on-line e-learning cbt (computer based) ...ces and putting them to work in the best possible way for both the good of the company and for the good of the worker. This course will take a closer look at diversity initiatives in the workplace and what makes them matter. One lesson will look at the history of diversity programs and how they've evolved over time. It will debunk many of the common myths associated with the concept of  more...
Diversity the Future on-line e-learning cbt (computer based) ...y need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy. This SkillSoft product has been reviewed by the Employment Practice  more...
Recruiting for the 21st Century The Market on-line e-learning cbt (computer based) It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But  more...
Managing Managers on-line e-learning cbt (computer based) ...vement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing  more...
Managing Working Capital on-line e-learning cbt (computer based) ...both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return  more...
Introduction to Auditing on-line e-learning cbt (computer based) Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based) ...xecute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute better? Coaching for Execution will provide valuable information to ensure your  more...
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom ...149; Identify the types of image maps used to link images both at the client-side and server-side. • How to create forms by using form input elements. • How to create form processing by using CGI scripting. • Introduce DHTML and CSS. • Identify the properties of CSS and the advanced features of CSS. Audience The intended audience for this course includes,  more...
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom ...149; Identify the types of image maps used to link images both at the client-side and server-side. • How to create forms by using form input elements. • How to create form processing by using CGI scripting. • Introduce DHTML and CSS. • Identify the properties of CSS and the advanced features of CSS. Audience The intended audience for this course includes,  more...
BizTalk Server 2000 Part 3 Monitoring Orchestration on-line e-learning cbt (computer based)cd rom ...arner will review the core procedures necessary for using both these tools and has an opportunity to practice their use in the three scenario topics that are located at key points in the course. Learn To • Identify key features of the BizTalk Orchestration Designer environment. • Match the design pages provided by BizTalk Orchestration Designer with their functions. •  more...
ISA Server 2000 Part 2 Enterprise Deployment Considerations on-line e-learning cbt (computer based)cd rom ...d course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The course also covers VPN  more...
ISA Server 2000 Part 2 Enterprise Deployment Considerations on-line e-learning cbt (computer based)cd rom ...d course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The course also covers VPN  more...
ISA Server 2000 Part 1 Setup Access Policies on-line e-learning cbt (computer based)cd rom ...t course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling  more...
ISA Server 2000 Part 1 Setup Access Policies on-line e-learning cbt (computer based)cd rom ...t course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling  more...
CIW Perl Fundamentals Part 2 Manipulating Scripts on-line e-learning cbt (computer based)cd rom ...nd course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions. Identify the syntax of character  more...
CIW Perl Fundamentals Part 1 Basic Syntax on-line e-learning cbt (computer based)cd rom ...course in a three part series that presents students with both theoretical and practical instruction on the foundations of the Perl language. Students will also become familiar with an Introduction to Perl, Flow Control, Arrays, and Associative Arrays. Learn To Identify characteristics of the Perl programming language. Identify characteristics of the Perl interpreter. Identify how to  more...
CIW E-Commerce Designer Part 5 Transaction Mgt on-line e-learning cbt (computer based)cd rom ...e final course in a five part series. Students will learn both theoretical and practical instruction on E-Commerce transaction management. Subjects covered in this course include online catalogs, payments, and security. Learn To Identify usability features of a Web site. Match the main Site Manager components with their functions. Identify the guidelines for customizing a Web site.  more...
CIW E-Commerce Designer Part 4 Site Implementation on-line e-learning cbt (computer based)cd rom ...ommerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation packages. Identify the characteristics of portal storefronts. Create an e-commerce  more...
CIW E-Commerce Designer Part 3 Site Usability on-line e-learning cbt (computer based)cd rom ...ommerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in Web site design. Identify ways to allow customers to search for products or  more...
CIW E-Commerce Designer Part 2 Product Marketing on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction on E-Commerce marketing. The instruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies, product pricing, distribution and  more...
CIW E-Commerce Designer Part 1 Foundations on-line e-learning cbt (computer based)cd rom ...ommerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive e-commerce. Identify the differences between e-commerce and traditional commerce. Identify  more...
SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction in the subject of manipulating data with Transact-SQL. Learn To Identify the basic types of statements used in Transact-Structured Query Language (SQL). Identify the functions of Data Definition Language (DDL) statements. Identify the functions of Data Control Language (DCL) statements. Identify the guidelines for selecting columns within a  more...
SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server on-line e-learning cbt (computer based)cd rom ... course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify the features and functions of  more...
SQL Server 2000 Database Admin Part 2 Manag Databases on-line e-learning cbt (computer based)cd rom ...databases with SQL Server 2000. This course also includes both theoretical and practical instruction in the creation and management of objects. Learn To Identify the database option categories. Identify features of the tools used to view database properties. View database information by using SQL Server Enterprise Manager. Match the different types of data integrity with their  more...
SQL Server 2000 Database Admin Part 1 Install SQL Server 2000 on-line e-learning cbt (computer based)cd rom ...rse in a five part series that presents the students with both theoretical and practical instruction in the subject of installing SQL Server 2000. Learn To Identify the features and functions of SQL Server. Identify the components involved in the client-server communication process. Identify the steps in the client-server communication process. Identify the minimum hardware  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To:  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To:  more...
Exchange 2000 Server--Part 1 Installing on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different varieties of clients. L earn To: Identify  more...
GroupWise 5 5 Admin Part 2--Clients Post Offices on-line e-learning cbt (computer based)cd rom ... and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise client. Identify installation strategies, the installation, the configuration of the workstations, and the maintenance of the software. Configure messaging for a single post office. Build a GroupWise system modeled  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom ...he implications of retaining a single DNS domain name for both the private and public networks. Identify the implications of creating a separate DNS naming strategy. Identify strategies for integrating BIND with Microsoft DNS. Identify the guidelines for locating a DNS server. Evaluate an optimal DNS naming strategy. Unit 3: Delegation Strategy: Designing Duration: 2 Hour(s)  more...
Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat on-line e-learning cbt (computer based)cd rom Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...
Windows NT 4 0 Cluster Server Wolfpack - Part 2 on-line e-learning cbt (computer based)cd rom ...quorum resource after Cluster service has been stopped on both the nodes. Match the problems caused by the incorrect installation of Cluster Server with their solutions. Match the group and resource failure problems with their solutions. Identify the Windows NT capabilities that allow Cluster Server to fail over an IP address without causing communication problems. Identify the requirements  more...
Windows NT 4 0 Cluster Server Wolfpack - Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Understand the definitions of clustering terms and the benefits of clustering. Identify the functions of the Cluster Service Manager and the  more...
Windows NT 4 0 Cluster Server Wolfpack - Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Understand the definitions of clustering terms and the benefits of clustering. Identify the functions of the Cluster Service Manager and the  more...
Working with SAP R 3 v4 x on-line e-learning cbt (computer based)cd rom ...ploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3, no other  more...
SAP R 3 v4 x Invoice Verification on-line e-learning cbt (computer based)cd rom ... (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice verification. L earn To: Getting Started. The Invoice Verification Module. Basic Terms. Standard Invoice Verification. Posting a Simple Invoice. Posting a Complex Invoice. Payment Terms. Managing Errors and Deviations.  more...
SAP R 3 FI AR AP Account Document Posting and Periodic Processing on-line e-learning cbt (computer based)cd rom ... Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Working with Accounts and Documents. Balance Display.  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ...n in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct yourself  more...
Brand Management Integrated Marketing on-line e-learning cbt (computer based)cd rom ...o provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program, you will be able to integrate a brand within your company, convey brand identity through appropriate channels, and manage your resources effectively. Learn To Identify the benefits of  more...
Professional Selling Over the Phone Prospecting on-line e-learning cbt (computer based)cd rom ...terviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance that he will hire you on as a Sales Associate. Unit 2: Interacting With Prospects (0.5 - 1 hour) . Select the  more...
Sales Management Motivating Sales Teams to Win on-line e-learning cbt (computer based)cd rom ... manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will need to apply appropriate actions to ensure Marcus has high motivation. Unit 2: Improving Sales Performance (0.5 - 1 hour) Identify the factors to consider  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom ...ulation you will meet with Susan Darnell and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom .... Connect a printer to a network. Design and set up both Novell's traditional filing system and a volume using Novell Storage Services (NSS). Modify parameters to optimize network performance. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that provide service and support for the NetWare 5 environment. This course  more...
Advanced Six Sigma The Measure Analysis Phases of DMAIC on-line e-learning cbt (computer based)cd rom ...rmity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma projects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the  more...
SAP R 3 3 0 on-line e-learning cbt (computer based)cd rom ...t the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information from the system, and to use the  more...
SAP R 3 Working with v3 0 on-line e-learning cbt (computer based)cd rom ...t the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to using Working with R/3 3.0, no  more...
SAP R 3 FI AR AP Organization Master Records and Posting on-line e-learning cbt (computer based)cd rom ... Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Describe how R/3 maps company structures. Describe how  more...
Data Modeling - Create Basic Models on-line e-learning cbt (computer based)cd rom ... to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative prerequisite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Consider the approaches to  more...
Data Modeling - Develop Depth to Your Models on-line e-learning cbt (computer based)cd rom ... to identify and define business information requirements both in the course and within your work environment. This course can be used as part of Oracle's integrated curriculum. It is designed to act as an alternative prerequisite to a large number of ILT courses in related curricula areas, such as Server Developer/2000 and Designer/2000. L earn To: Model hierarchies and roles.  more...
NetWare 5 Advanced Administration - Part 2 on-line e-learning cbt (computer based)cd rom .... Connect a printer to a network. Design and set up both Novell's traditional filing system and a volume using Novell Storage Services (NSS). Modify parameters to optimize network performance. C ontent Emphasis Skills-Based A udience Network administrators or other networking professionals that provide service and support for the NetWare 5 environment. This course is  more...
Complete A 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...inboards, and bus architecture and presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. The curriculum presents instruction on system interfaces and the underlying command-line functions and utilities to manage the major operating systems, and on procedures for diagnosing and troubleshooting common operating system problems. Finally,  more...
SQL and PL SQL DML and DDL on-line e-learning cbt (computer based)cd rom ... transactions. Finally, the course teaches how to control both user and object level security in an Oracle database. L earn To: Create tables and integrity constraints. Manipulate data using DML. Alter tables and constraints. Create sequences. Create views. Create indexes. Manage system privileges. C ontent Emphasis Skills-Based A udience Application  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...th Icon. The overseas joint venture will be invaluable to both companies. Success entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward time impacts negotiations. Identify ways that France's orientation toward  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To:  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To:  more...
Solaris--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom ...ises. Administering applications running on UNIX systems (both hardware and software). Managing users and security. Providing advanced help desk and information services. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the characteristics of the print service. Set up a printer by using Admintool. Identify  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom ...urse Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom ...urse Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...roduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...roduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002. • Match  more...
PowerPoint XP Curriculum on-line e-learning cbt (computer based)cd rom ... This curriculum presents the learner with the skills to both become proficient and master advanced skills in Microsoft PowerPoint 2002. Topics covered include the basics of PowerPoint, how to create and modify presentations, add graphics, presentation enhancements, how to insert charts and tables, import objects and make the final presentation as professional as possible. This curriculum  more...
Advanced Project Leadership Bringing Home the Value on-line e-learning cbt (computer based)cd rom ...nging Home the Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project  more...
Time Management Developing a Plan on-line e-learning cbt (computer based)cd rom ...ious time management principles. Then, you will meet with both Stacey and Carol to review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour) Identify guidelines for making a 'to do' list. Identify characteristics of goals. Choose the correct actions in the GOALS  more...
UNIX Shell Programming Curriculum on-line e-learning cbt (computer based)cd rom ...on to UNIX shells in general, and focus on programming in both C and Korn shell. This curriculum consists of three Skill Builder courses: Course 13891 UNIX Shell Programming Part 1: Bourne Shell (Bash) Course 13892 UNIX Shell Programming Part 2: C Shell Course 13893 UNIX Shell Programming Part 3: Korn Shell Learn To See individual course descriptions for specific course objectives and  more...
UNIX Shell Programming Part 1 Bourne Shell Bash on-line e-learning cbt (computer based)cd rom ...course in a three part series that presents students with both theoretical and practical instruction on the origins and basic features of UNIX Shell Programming. This course will provide an introduction to UNIX shells in general, however, it will focus on programming in the Bourne shell. Additionally, this course will cover the Grep utility. Learn To • Identify features of Bourne and  more...
UNIX Shell Programming Part 2 C Shell on-line e-learning cbt (computer based)cd rom ...course in a three part series that presents students with both theoretical and practical instruction on features of UNIX Shell Programming. This course will provide an introduction to UNIX shells in general, however, it will focus on programming in the C shell. Additionally, students will learn about the Sed utility. Learn To • Identify features of the C shell. • Match shell  more...
UNIX Shell Programming Part 3 Korn Shell on-line e-learning cbt (computer based)cd rom ...course in a three part series that presents students with both theoretical and practical instruction on advanced features of UNIX Shell Programming. The course will provide an introduction to UNIX shells in general, however, it will focus on programming in the Korn shell. Additionally, the students will about the crontab utility. Learn To • Identify features of the Korn shell.  more...
CIW JavaScript Fundamentals Part 1 Programming Principals on-line e-learning cbt (computer based)cd rom ...t course in a two part series that presents students with both theoretical and practical instruction on the origins and basic features of the JavaScript programming language. This course will provide an introduction to JavaScript and some common programming concepts. It will cover working with variables and data. Students will also learn about functions, methods and events including how to  more...
CIW JavaScript Fundamentals Part 2 Program Development on-line e-learning cbt (computer based)cd rom ...d course in a two part series that presents students with both theoretical and practical instruction on features of the JavaScript programming language. This course will cover interactive forms and their development. Students will also learn about cookies and JavaScript security issues, and how to use frames, targets, and image maps. Additionally, students will learn how to create and  more...
WebSphere MQ Integration Message Broker on-line e-learning cbt (computer based)cd rom ...ct leaders, senior level programmers and IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning  more...
SAP R 3 FI AR AP Organization Master Records Posting on-line e-learning cbt (computer based)cd rom ... Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...
SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro on-line e-learning cbt (computer based)cd rom ... Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...
Creativity Innovation Thinking Creatively on-line e-learning cbt (computer based)cd rom ... Understand that creative thinking is both a mental and physical activity. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you  more...
Business Finance Risk Analysis on-line e-learning cbt (computer based)cd rom ...e information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected rate of return.  more...
Business Finance Valuation of Stocks Bonds on-line e-learning cbt (computer based)cd rom ... New York. As a Financial Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) •  more...
Financial Statements Analyzing Cash Flows on-line e-learning cbt (computer based)cd rom ...nt accounting methods, ways a financial statement impacts both your company and the overall economy, and how different financial institutions impact financial statements. Unit 2: Cash Flow (0.5 - 1 hour) • Identify the purpose of the statement of cash flows. • Identify the characteristics of the statement of cash flows.  more...
Budgeting Creating Analyzing a Budget on-line e-learning cbt (computer based)cd rom ...t together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you will be able to identify the elements of a successful budget, the components of a cash flow statement, and the reasons to consult with others when developing a budget. Unit 3: Reviewing the Budget (1 hour)  more...
Economics Basic Concepts in Microeconomics on-line e-learning cbt (computer based)cd rom ... Explain the effects of an increase in both demand and supply. Explain the effects of a decrease in demand and an increase in supply. Explain the effects of an increase in demand and a decrease in supply. Outline Elastic Demand / Supply. Outline Inelastic Demand/ Supply.  more...
Interpersonal Communication Listening Skills on-line e-learning cbt (computer based)cd rom ...stening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between hearing and listening. Increase your productivity by listening. Use critical listening skills.  more...
Emotional Intelligence Applying Emotional Intell in the Workplace on-line e-learning cbt (computer based)cd rom ...the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting.  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...
E-mail Etiquette Using E-mail to Communicate Successfully on-line e-learning cbt (computer based)cd rom ...g via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to  more...
Listening Skills The Fundamentals of Listening on-line e-learning cbt (computer based)cd rom This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...
Excellence in Service Building Lasting Customer Relationships on-line e-learning cbt (computer based)cd rom ...ill learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer responsiveness, promoting knowledge, and developing loyalty. Develop loyalty by  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...at it is made up of middle to upper class American women, both career women and homemakers, in the age range of 30-70. As the head of Marketing, you meet with Lillian and Greg Baldwin, her Executive Business Assistant, on a regular basis to discuss marketing strategy. You have recently heard that a competitor is going to launch a television show, syndicated column, and product line, which would  more...
Implementing Wireless LANs Part 2 Components Configuration on-line e-learning cbt (computer based)cd rom ...nstall a typical WLAN client adapter and how to configure both basic options and also advanced options such as encryption, load balancing and roaming. This course also covers wireless AP characteristics and goes through the configuration of a typical AP. Finally, this course explores the setup and configuration of the Cisco Aironet 1200 AP. Learn To To identify  more...
Sexual Harassment What Employees Should Know on-line e-learning cbt (computer based)cd rom ... of what constitutes sexual harassment and how it affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 - 1 hour) Identify the basis for a claim of quid pro quo sexual harassment. Identify how sexual advances and propositions can result in sexual harassment. Identify the factors that  more...
Recruiting Retention Internet Recruiting on-line e-learning cbt (computer based)cd rom ...g to fill Customer Service representative positions. They both have specific requirements on the skills and qualifications they desire for the positions. As a member of Icon a a s Human Resources, you will help David and Caroline put together a posting site that is interesting and honest. By following the steps for building a creative posting and refining the posting, you should succeed in  more...
Excel 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. The Microsoft  more...
Succession Planning Successors Plan Evaluation Planning Tools on-line e-learning cbt (computer based)cd rom ...s on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the plan. Guidelines on evaluation strategies are covered. The course closes with an overview of software tools available for Succession Planning. Learn To Identify your succession planning options.  more...
Women in Leadership Leadership Roles Styles on-line e-learning cbt (computer based)cd rom ...ement position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with questions and scenarios for you to evaluate. Unit 2: Understanding Barriers to Leadership (0.5 - 1 hour) Identify the guidelines for discovering barriers in your organization.  more...
Business Problem Solving Critical Thinking Info Analysis on-line e-learning cbt (computer based)cd rom ...he program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program, you will be able to analyze the reasoning and conclusions of others, perform both qualitative and quantitative analyses, and develop your creative thinking. Learn To Avoid errors in reasoning.  more...
Employee Performance Providing Feedback on-line e-learning cbt (computer based)cd rom ...s develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors.  more...
Conducting Meetings Effective Meeting Communication on-line e-learning cbt (computer based)cd rom ...mates. Know the characteristics of both positive and negative climates. Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to  more...
Negotiating The Negotiation Process on-line e-learning cbt (computer based)cd rom ... Icon's most successful and highest rated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget  more...
ISO 9001 2000 The Auditing Process on-line e-learning cbt (computer based)cd rom ...nt, and Carla Jackson, the Director of Quality Assurance, both of whom are employed by Icon International. You will be discussing requirements for the audit process, reasons for holding an opening meeting before an audit takes place, and items to include on an agenda for this meeting. Unit 2: ISO 9001: 2000 Audit Performance (0.5 - 1 hour) Identify characteristics of  more...
Access 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...to create forms and reports and how to format controls on both forms and reports, and the student is also introduced to importing and exporting data to and from Access. This curriculum consists of two Skill Builder courses: Microsoft Access 2003 Fundamentals Microsoft Access 2003 Proficient User Learn To See individual course descriptions for specific course objectives and scope.  more...
HIPAA Privacy Health Care Employees on-line e-learning cbt (computer based)cd rom ...ith Helen Atkinson, Human Resources Manager, but you will both require several more training sessions before you are certified by HIPAA. Unit 3: HIPAA and Privacy Policy (1 - 2 hours) Identify characteristics of notice. Identify core elements of a valid authorization. Identify guidelines for dealing with a medical  more...
HIPAA Privacy Insurers on-line e-learning cbt (computer based)cd rom ... with Michael Krantz, Insurance Sales Agent, but you will both require several more training sessions before you are certified by HIPAA. Unit 3: HIPAA and Privacy Policy (1 - 2 hours) Identify characteristics of consent. Identify nine elements for creating a valid authorization. Identify guidelines for dealing with a  more...
Project Management Essentials Planning a Project on-line e-learning cbt (computer based)cd rom ... a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the Project a a s Activities (1 hour) Identify factors that indicate a need for a high level of detail in activity analysis. Identify items  more...
Access 2003 Proficient User on-line e-learning cbt (computer based)cd rom ...to create forms and reports and how to format controls on both forms and reports. The student is also introduced to importing and exporting data to and from Access. Finally, this course teaches about backing up and compacting and repairing databases. Learn To To identify options in the Form Wizard. To identify AutoForms in the New  more...
Word 2003 Curriculum on-line e-learning cbt (computer based)cd rom ...both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential  more...
Managing IT Projects Project Planning Execution on-line e-learning cbt (computer based)cd rom ...ect. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and acquisition.  more...
Team Participation Team Communication on-line e-learning cbt (computer based)cd rom ...nd nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors that cause breakdowns in team communication. Understand the two ways power can influence communication. Distinguish between, and select  more...
Virtual Teams Communicating Effectively on-line e-learning cbt (computer based)cd rom ... all members of the Global Sales and Marketing Taskforce. Both Kevin and Amanda will be at your location, while Drew, Marcus, and Chala will be communicating via speakerphone. You are leading a meeting to discuss the implementation of the team's communication design process. Unit 3: Overcoming Communication Barriers (0.5 - 1 hour) Identify the technological barriers  more...
Cross-Functional Teams Goal Setting in a Cross-Functional Team on-line e-learning cbt (computer based)cd rom ...searching a better way to handle incoming complaints from both customers and employees. Your role is to propose the use of cross-functional teams in the project. If you correctly identify the causes for success and failures of cross-functional teams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour)  more...
Windows 2000 Planning Implementing Active Directories - Part 2 on-line e-learning cbt (computer based)cd rom ...lp the learner handle replication traffic and also covers both schema management and modification. L earn To: Plan for Multiple Domains. Plan Active Directory Replication. Identify Site and Replication Traffic features. Identify the features of Schema Modification. C ontent Emphasis Skills-Based A udience This course is intended for experienced end users with  more...
CIW Site Designer Curriculum on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. This curriculum helps prepare candidates for exam 1D0-420. This curriculum can also be taken by individuals who want to improve their job skills. Content Emphasis  more...
CIW Site Designer Part 1 Web Design Concepts Site Development on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. This course helps prepare candidates for exam 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation  more...
CIW Site Designer Part 2 Basic Web Technologies on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. Learners should have taken the first part in this series, course 87021. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment  more...
CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. Learners should have taken the first two parts of this series, courses 87021-87022. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based  more...
CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. In addition, students should have taken the first 3 parts in this series (87021-87023). This course prepares candidates for exam number 1D0-420. Content  more...
CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing on-line e-learning cbt (computer based)cd rom ...IW Foundations certification or the i-Net+ certification. Both of these certifications provide a foundational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. In addition, students should have taken the first 4 parts in this series (87021-87024). This course prepares candidates for exam number 1D0-420. Content  more...
CIW Fundamentals of CGI Using Perl Part 1 CGI Perl Basics on-line e-learning cbt (computer based)cd rom ...irst course in a two part series that students will learn both theoretical and practical instruction on the foundations CGI using the Perl language. This course will also cover getting started with CGI and Perl, Perl fundamentals, and Perl input and output. Learn To • Sequence the steps in the application development process. • Identify guidelines for the analysis stage of the  more...
CIW Fundamentals of CGI Using Perl Part 2 Advanced Features on-line e-learning cbt (computer based)cd rom ...d course in a two part series that presents students with both theoretical and practical instruction on managing files and databases. This course will cover manipulating files, databases, and CGI security issues. Learn To • Identify the syntax used to save form data by using the param method. • Identify characteristics of the save method. • Identify the syntax used to  more...
CIW Server Administrator Part 4 Servers on-line e-learning cbt (computer based)cd rom ...ts will learn about the installation and configuration of both E-Mail and News. Learn To • Match features of HyperText Transfer Protocol (HTTP) messages with their functions. • Edit a HTTP error message. • Identify features of Web applications. • Identify features of the Network News Transfer Protocol (NNTP) Service. • Create an expiration policy for a news  more...
Self Development Balancing Your Personal Professional Life on-line e-learning cbt (computer based)cd rom ...t to learn how to successfully accomplish goals and enjoy both the professional and personal aspects of their life. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...
WebSphere MQ Integration Message Broker on-line e-learning cbt (computer based)cd rom ...ct leaders, senior level programmers and IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning  more...
A 2003 OS Technologies Part 1 Installing on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences. Learn To To identify features of Windows 9x.  more...
A 2003 OS Technologies Part 3 Troubleshooting on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes, resources for troubleshooting, common problems will all be presented. This course will also cover managing the registry, system files, and memory. Learn To To match common boot  more...
A 2003 OS Technologies Part 4 Network Fundamentals on-line e-learning cbt (computer based)cd rom ...both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This course also covers concepts relating to the Internet and how to set up a system for Internet access. Learn To To differentiate between network types based on operating systems (OSs).  more...
Network Part 1 Media Topologies on-line e-learning cbt (computer based)cd rom ...a and standards. It also covers Connectivity devices, for both network and remote access. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with their functions. o Identify the features and  more...
IMS Essentials Part 2 IMS Transaction Manager on-line e-learning cbt (computer based)cd rom ...n IMS. In the IMS Transaction Message Processing section, both message and application processing are explained. Finally, Multiple Systems Coupling (MSC) and Intersystem Communication (ISC) are dealt with. This course is current to IMS v.8, but generally applicable to v.7 and beyond. Learn To To match dependent region address spaces in the IMS Transaction  more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom ...mpion and Icon. In addition, it will be important to help both employees adapt from Champion's traditional workplace environment to the learning organizational style that is in place at Icon. Unit 2: Developing Leadership Character (0.5 - 1 hour) Identify the roles of leadership. Select traits of a leader in the LEADERSHIP acronym.  more...
Mentoring Using a Mentor to Your Advantage on-line e-learning cbt (computer based)cd rom Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...
Advanced Six Sigma Your Role as a Green Belt on-line e-learning cbt (computer based)cd rom ...tions your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a Black Belt project. Finally, you will learn what tools you will need to use when defining a Six Sigma project, gathering and evaluating data, and implementing the improvements you identify. Learn To: Understand the roles and expectations involved in serving as a green  more...
From Compliance Solutions
OSHA Site Supervisor-Online on-line e-learning cbt (computer based) ...rocedures, train workers, and represent the interests of both the organization and employees. The supervisor must constantly watch over and inspect both the workplace and work procedures, keeping in mind the three E's of safety: Engineering, Education, and Enforcement. It is the supervisor's job to work with safety and health professionals, designers, engineers, maintenance, and  more...
From 6P International, LLC
10 Hour 30 Hour Construction OSHA Outreach Courses on-line e-learning cbt (computer based) ...both the 10 & 30 hour Outreach courses at the same time! COURSE NAME: OSHA - 10 Hour Construction Industry Outreach Training Program COURSE DESCRIPTION: 1. 0 IACET Approved CEU This course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational  more...
Arbitration and Mediation on-line e-learning cbt (computer based) COURSE DESCRIPTION: In our modern litigious society, the value of arbitration and mediation in the business sector cannot be understated. This course examines the main objectives behind both methods of litigation, how they differ, how they work, and how final decisions are reached.  more...
Preventing AIDS and Hepatitus B in the Workplace on-line e-learning cbt (computer based) The Preventing AIDS and Hepatitus B in the Workplace course attempts to provide basic information about both HIV/ AIDS and hepatitis B, how they are contracted and the consequences of contraction. Furthermore, it attempts to bring forward suggestion on how to minimize and prevent exposure to these viruses in the workplace.  more...
Use of Explosives in the Workplace on-line e-learning cbt (computer based) Explosives are used in many industrial operations, particularly in construction and mining. If used properly and by experienced personnel the use of explosives could be very beneficial. However, if explosives are used by untrained users, there is a great potential for both fire and unwanted explosions. The main objective of this course is to provide fundamental information about explosives and how  more...
From Healing Art Forms Institute
Spiritual Releasement Accredited Therapist Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Ama Deus Shamanic Healing Negative Entities Clearing Reiki All of this is provided in this Spiritual Releasement Therapist Accredited Program. Once your course work and attunements have been completed, you will then receive your certificate for a Spiritual Releasement Therapist work, accredited  more...
Angel Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. 1. Angelic Expressions: Covering the angelic heirarchy, archangels, attributes, making energy objects, healing sessions plus all attunements for all angel energies included in the manual 2. Angelic Sphere of Light 3. Children's Angelic Light 4. Colors of Angels Attunment 5. Guardian Angel Reiki  more...
Astral Cord Removal Therapist Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Attunements are a great way to incoporate energy healing instruction with holistic healing for distant or in person sessions for you or your clients future benefit. Etheric Cord Flush - to help in astral cord work Aura Flush - to help in healing aura work from damaging cords Chakra Flush - to help  more...
Protection Healing Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Attunements are a great way to incoporate energy healing instruction with holistic healing distant and in person sessions for you or your clients future benefit. Protection Healing Orb Protective Rose Camouflage And your choice of three other attunements form pertaining to protection, aura, chakra  more...
Holistic Pet Care Specialist on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Attunements are a great way to incoporate energy healing instruction with holistic healing distant and in person sessions for you or your clients future benefit. Usui Reiki Angels of the Earth - Animal Healing Ethereal Crystals 1 through 12 Etherial Flowers I & II Etheric Adupuncture All  more...
Herbology Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Ethereal Herbs Etheric Herbal Remedies I & II Etherial Flowers I & II Flower Attunements LightWorkers TM Calla Lilly Flower Attunement LightWorkers TM Lavender Plant Shakti All of this is provided in this Herbology Accredited Program. Once your course work and attunements have been  more...
Effortless Health Wealth and Love Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Abundance Flush Level 1 and 2 Abundance Flush Levels 3 and 4 Abundance Flush Levels 5 and 6 Attractrion Reiki Balance Out Empowerment - FOUNDER Break Free Deep Clearing Reiki Diamond of Prosperity - FOUNDER Energy Builder Attunements Getting Clear Empowerment - FOUNDER Healing Flush  more...
Developing Your Intuition Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Akashic Records - self attunement Anja Activation Bridge Energy Empowerment - FOUNDER Crossroads Energy Empowerment - FOUNDER Familiar Spirits Energy Empowerment - FOUNDER Inner Eye Empowerment - FOUNDER Intuition and Enorasis Empowerment Prehnite Crystal Energy Empowerment - FOUNDER  more...
Crystal Healing Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Crystal Reiki Crystal Deva Empowerment Crystal Dragons Crystal Rose Ethereal Crystals 1 through 9 Ethereal Crystals 10 through 12 Prehnite Crystal Energy Empowerment All of this is provided in this Crystal Healing Therapist Accredited Program. Once your course work and attunements  more...
Chakra Aura Meridian Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. Above the Radar Aura Empowerment Aura Flush a FOUNDER Auric Field Empowerment Aurora Reiki Chakra Aura Field Healing Chakra Elixirs Chakra Flush Chakra Healing Attunements Chakra Ilahi Chakra Tantra Etheric Acupuncture - self attunement Kundalini 1-9 a including all  more...
Animal Communication Healing Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...r you can have them sent via chiball, or a combination of both, whatever is best for you. 1. Angels of the Earth a Animal Healing 2. LW Animal Path Healing 3. Power Animal Reiki 4. Rainforest Reiki 5. Spiritual Animal Healer Program Levels 1 through 6 6. Totem Reiki All of this is provided in this Animal Communication Accredited Program. Once  more...
Nicoles Channeled In Attunement Package on-line e-learning cbt (computer based)study at homeself directed ...9 attunements in this package currently we have to offer, both teacher passed on attunements and self attunements combined. Everything is sent via email in a few separate emails as to not overload anyone's server, along with a list provided in the email so you can make sure you receive all manuals that are listed below. Sold individually these attunements are over $800. In this package of 59  more...
From WebSpanish
Learn Spanish Online Beginners Level on-line e-learning cbt (computer based)study at homee-book Goals and Objectives WebSpanish Beginners Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop basic competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural  more...
Learn Spanish Online Upper Basic Level on-line e-learning cbt (computer based)study at homee-book WebSpanish Upper Basic Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet. Its objectives are: That students develop upper basic competence in oral and written comprehension and expression of the Spanish language. That students learn the Spanish language within the contemporary cultural context. That  more...
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