Online Bottom eLearning

Forming Project Teams for Six Sigma ...o improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the team's overall performance. Black Belts need to proactively contribute to the effectiveness of Six Sigma teams to promote positive organizational change. This course explores the variety of team types,  more...

Estimating and Budgeting Project Costs ...ng that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively put principles to work in their own  more...

Working for Your Inner Boss Personal Accountability ...meone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set  more...

Planning Your Field Sales Approach Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides  more...

Sustaining Organizational Change ...service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your people? How do you manage your people after organizational change so that, as a team, they support and maintain the benefits of change initiatives? This course covers methods for  more...

Business Ethics Simulation Business Ethics: Simulation You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered  more...

Training and Development Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...

Business Performance and Financial Measures in Six Sigma ...arning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how these measures reveal the current state of the business and point to gains achievable through Six Sigma. This course explores how businesses use balanced scorecard and key  more...

Introduction to Lean for Service and Manufacturing Organizations Introduction to Lean for Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied  more...

Managing and Deploying Six Sigma Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...

Financial Statements for Non-fiinancial Professionals ...d how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and  more...

Principles of Acct Finance for Non-financial Professionals Principles of Acct. & Finance for Non-financial Professionals Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and  more...

Marketing Essentials Introduction to Marketing ..., and the impact these activities can have on a company's bottom line. This course provides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before through new technologies. The importance of marketing planning is  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Operations Mangement Inventory Management ...n ideal size of inventory to reduce costs and improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is commonly associated with the manufacturing sector, many of its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Learn HTML All By Yourself- Advanced ... in this 5 week advanced course, click on the link at the bottom of this page that reads "Preview of lesson contents and lesson plans". The structure of each lesson is the same as that of our 6 week introductory course and is written by the same author, John Gilson. John`s many examples are clear and easy to follow. There are also many questions for you to answer and web pages for you to make  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Fall Protection ...not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that  more...

Innovation in the Workplace ... in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Innovation in the Workplace Creativity can do more than just spark the next Big Idea for your  more...

Listening Skills for the Workplace ...." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people spend about 9% of waking hours  more...

Supply Management Contract Writing ...be committed to a poor performing supplier for years. The bottom line is that you need world-class contract writing skills to be successful in purchasing in the 21st century. Now is the time to get those skills. The highly personal and interactive online class "Supply Management Contract Writing" will give you the skills necessary to minimize your procurement risks. This class goes way beyond  more...

Time Management ...bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Customer Relations ...course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Customer Relations Organizations today are  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...en Action Plan that significantly enhances your company`s bottom line and increases your operational efficiency while reducing your impact on the environment. This comprehensive approach to ?greening? your company?s profile provides detailed methods and step-by-step procedures to create and market your sustainability program that will ultimately enhance your corporate presence in the  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Managing as Coach and Counselor ...em, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Strategies for Facilitating Critical Thinking ...reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Discovering What Your Customers Want ...eturn on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To  more...

Sales Management Leading a Sales Team ... Select the methods for implementing the bottom-up approach. Simulation Overview: In this simulation, you will meet with Ronald Spear to learn more about forcasting sales revenue. Ron will discuss sales forecasts and the different issues associatied with developing them. Throughout the coversation, Ron will ask you questions  more...

SAP R 3 v4 0 Investment Management - Overview ...eting. Budget distribution. Budget types. Planning (bottom up). Budgeting (top down). Supplements and returns of budget. Planning and budgeting future years. Actual postings. Credits and debits. Rebooking. Down payments. Settlement of investment measures. Settlement types. Settlement rules. Periodical accounting of CO-elements. Periodical capitalization of assets  more...

Total Quality Management Principles ... leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of Icon's agenda. Revenue is also down by 50% and  more...

The Reasons Why Diversity Matters ...cts of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and  more...

Scoping the Six Sigma Project ...ll truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and  more...

Trends in Coaching When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...