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Excel 2002 Basic ...int Preview Zoom Changing Margins In Print Preview Page Break Preview Updating Page Setup The Print Dialog Box Changing The Number Of Copies Collate Print Area Previewing A Selection Increasing The Scale Adjusting Orientation Clearing The Print Area The Help System What's This? Microsoft Excel Help The Answer Wizard Hiding The Office Assistant The Help Window The Contents Tab  more...

Word 2002 Basic ...es Saving A Document As An Original Version Inserting A Break Inserting A File Repositioning Text With The Mouse The Paste Options Button Cutting Selected Text Pasting Text Closing The Paste Options Button Cutting Multiple Items The Clipboard Task Pane Copying Multiple Items Simultaneously Pasting Multiple Items Simultaneously Deleting Items From The Clipboard Saving A Second  more...

Word 2002 Advanced ... In A Footer Inserting Page Numbers Inserting A Section Break Creating A Different Header & Footer Creating A New Linked Or Embedded Object Deleting A Linked Or Embedded Object Inserting A Linked Or Embedded Object From File Drawing A Table Using The Eraser Centering A Table Text Wrapping Borders & Shading Entering Data In A Table Merging Cells Splitting Cells Using AutoSum  more...

Discover Word 2007 Level 2 ... Set Page Margins Align Text Vertically Page Breaks Line Numbering Work With Columns Create Columns Modify Column Layout Insert A Column Break Balance Column Length Use Sections Sections Insert & Use Section Breaks Add Borders And Backgrounds Borders, Colors & Shading Add Paragraph Borders, Colors &  more...

Discover Excel 2007 Level 1 ... What Is A View? Use Page Layout View Page Break Preview Custom Views Show/Hide Options Zoom Command Splitting A Worksheet Freeze Rows & Columns View Workbooks Side By Side More Window Display Commands Save A Workbook New Excel 2007 File Format The Save & Save As Commands Save A Workbook To Use In Earlier Versions Of Excel  more...

Stakeholders and the Communications Management Plan ...t role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work.  more...

Managing Project Human Resources ...nt, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the  more...

Problem Solving Digging Deeper ...u are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are  more...

Shaping the Direction of Customer Service in Your Organization ...ral defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies, it's crucial  more...

Excel XP Proficient Expert ...Another Program View A Workbook - Normal View - Page Break Preview - Create Custom Views - Change Zoom Setting - Split A Worksheet - Freeze Rows & Columns Print Workbooks - Print Worksheets & Workbooks - Modify Page Setup - Set Print Area Help In Excel XP - Ask A Question - Microsoft Excel Help Work With Cells Cell Basics - What Is a Cell Reference? - Select  more...

Cryptography Cryptography Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end  more...

Short Story Secrets ... story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are some of the issues a short story  more...

5 Steps to Effective Persuasive Business Communication ...e not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

Learn How To Write Effective Persuasive Written Communication ...e not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

21st Century Assertiveness and the Art of Persuasion ...ture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain knowledge from internet and current case studies and will take part in weekly  more...

Learn How to Write Persuasive Web-Based Text ...e not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is  more...

Effective Communication in the Workplace ... You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at work. As an extra added bonus, when you enroll you will be given up to one  more...

Delivering 360-Degree Performance Feedback ...e delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and maintain the 360-degree performance feedback process. When you use the techniques contained in this course, you will help ensure that  more...

Why Customer Driven ...quickly becoming the value-added feature that can make or break a product or a company.To satisfy customers and give them the quality they want, you need to look at how services and products are viewed by customers. This means asking customers what they want and then tuning your operations to generate these results. This means becoming more customer driven.This course presents an overview of  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Technical Support Agent Skills Simulation ...break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of  more...

Excel 2000 Intermediate Intermediate (2 Hours 5 Minutes) 1.0 Changing Worksheet Layout (26 Minutes) 1.1 Inserting Columns, Rows and Cells 1.2 Deleting Columns, Rows and Cells 1.3 Moving Cells 1.4 Copying Cells 2.0 Additional Formatting (6 Minutes) 2.1 Formatting Cell Attributes and Alignment 2.2 Borders 2.3 Numeric Formatting 2.4 Center Text across Columns 2.5 Hiding & Unhiding Columns & Rows 3.0 Printing (25 Minutes)  more...

Flash MX Intermediate Developer ...ancements pt. 1 Productivity Enhancements pt. 2 Templates Break Apart and Distribute to Layers Movie Clip Mask Layers New Features in ActionScript Overview of New Features ActionScript Enhancements Dynamic Flash Enhanced ActionScript Debugger Improved Debugger Understanding Scope Using Global Variables pt. 1 Using Global Variables pt. 2 Flash MX for Developers Using Flash as a User Interface  more...

Excel 2000 User Set of 3 ...eview and Page Setup 3.2 Printing Controls 3.3 Using Page Break Preview 4.0 Using Cell References (29 Minutes) 4.1 Absolute References 4.2 Mixed References 5.0 Tools Options Command (18 Minutes) 5.1 Show/Hide Gridlines 5.2 Show/Hide Formulas 5.3 Recently used Files List 5.4 Sheets in New Workbook 5.5 Default Settings Advanced (2 Hours 2 Minutes) 1.0 Adjusting Worksheet Views (13 Minutes) 1.1  more...

Overcoming Internal Customer Service Problems ...ot go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go  more...

C Programming - Part 1 ...ve task. Identify the result of the C code that uses the break statement to terminate an interative loop. Identify the result of the C code that uses the continue statement to skip steps in an iterative loop. Unit 3: Introduction to C Functions Duration: 2 Hour(s) Identify the statement that describes the specified function prototype. Identify the features of the different parts  more...

Oracle SQL Specifics Creating and Managing Database Objects Course Overview This course is the second in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain  more...

Oracle SQL and SQL Plus SQL Plus and Reporting Course Overview This is the second course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the fundamental concepts of SQL*Plus and queries using SQL*Plus runtime variables. In addition, this course explores saving customizations and enhancing query output. L earn To: Identify the fundamental concepts of SQL*Plus and write queries  more...

Oracle Reports R6 Report Fundamentals ...izard. Invoke the Reentrant wizard. Create Form Like, Break, Mailing Label, and Matrix types of reports using the reentrant Report Wizard. Modify reports in Live Previewer. Match report file types and their description. Match report file types with their portability limitations. Convert a full report definition (.rdf) file to an executable report (.rep) file. Document a report  more...

Word 2000 Fundamentals Course Overview This course provides participants with the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word  more...

SQL Server 7 0 - Implementing a Database - Part 4 ...ummary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and benefits of using views. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a database solution with Microsoft SQL Server 7.0.  more...

Java Operations Flow Control This course covers the concepts related to Java operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators,  more...

Java Operations Flow Control This course covers the concepts related to Java operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators,  more...

Goal Setting Organizational Goal Setting ...to discuss new targets for the coming year. You will also break the goals down into action items. Unit 2: Goal Setting as an Organization (0.5 - 1 hour) Classify a goal by its time frame. Sequence the steps for putting organizational goals into action. Put organizational goals into action. In the  more...

Conducting Meetings Effective Meeting Communication Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...

Managing Performance Overcoming Performance Appraisal Challenges ... with poise and dexterity in an environment that moves at break-neck speed, and she is interested in building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential  more...