Instructor Led Breaks Training in Malaysia

Manage Costing Budgeting Effectively 6 Sep 2012 ...is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials a I have gained a better understanding of budgeting and costing methods, and concepts learnt will be adequately helpful as there were many examples cited.a - Ms Elsie Chew Lai Wan, Financial Controller, Legero International (S) Pte Ltd a I have learnt  more...

Effective Accounts Receivable Management 4 Dec 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be persistent and firm when collecting debts.a - Ms Hoe Lay Hong, Senior Executive, Comfort Transportation Pte Ltd a I have gained a better understanding of  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar and writing styles, which are useful in preparing the minutes for meetings." - Ms Nancy Lina Gutierrez Landicho, Project Secretary, Kim Seng Heng Engineering Construction (Pte) Ltd "I now  more...

Effective Email Writing 7 Dec 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email etiquette. The concepts and skills learnt will greatly help me to write and project a better image of myself and my company." - Ms Mudakirana Bte Mohamad, Senior Sales Executive, Megawatts  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it. Most importantly, I need to learn how to listen attentively." - Ms Sarina Bte Shahari, Environmental Health Officer, National Environment Agency "Through this  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and skills will be useful for protecting and covering staff in loss or injury especially at work.a - Ms Celine Ong Ser Ling, Assistant Manager, a Ka Line Ship  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand simple concepts that I was confused about. I can now be better in administrating and managing." - Mr Bryan Lim, Project Manager, B H S Kinetic "I have gained a better understanding of  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain cool when handling them." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics Pte Ltd "I now have a broader picture of the different techniques of  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and over the phone." - Ms Ally Liew Pui San, Senior Assistant, Customer Service, Kim Eng Securities Pte Ltd "The trainer is friendly and able to understand and  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write more professional emails, taking into consideration readers' preferences." - Mr William Yap You Wee, Manager (IT & Admin), Chinese Development Assistance Council  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn Tian, Executive (Student Education & Development), Chinese Development Assistance Council a I have learnt about proper pronunciation, and how to write in  more...

Time Management Skills 1 Nov 2012 ... Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work and even at home. The concepts learnt, when applied, will be helpful at work." - Ms Leslie Margaret L. Pen, Senior Associate Engineer, Electrical, Continental Automotive Singapore Pte Ltd  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be connected, and apply the strategies correctly to have a better working relationship with everyone at work." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics  more...

The Employment Act 22 23 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The concepts and skills taught were concise, succinct and beneficial for daily HR operations and advising the rest of the company." - Ms Rachel Ho Chunling, HR  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can also be applied to real life instances." - Ms Cindy Yeo, Office Administrator, Eucon Holding Limited "The trainer is very interactive and his real life  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through this programme." - Ms Michelle Lam May Siong, CAM Engineer, Infinite Graphics Pte Ltd "The knowledge and skills learnt will be helpful in my course of work, when communicating with my  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on report-writing, as well as sentence structuring using active and passive verbs." - Mr Quek Heng Chyi, Team Leader, NTUC Fairprice Co-Operative Ltd "I can now understand how to write a clearer and  more...

Effective Email Writing 2 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email etiquette. The concepts and skills learnt will greatly help me to write and project a better image of myself and my company." - Ms Mudakirana Bte Mohamad, Senior Sales Executive, Megawatts  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it. Most importantly, I need to learn how to listen attentively." - Ms Sarina Bte Shahari, Environmental Health Officer, National Environment Agency "Through this  more...

Effective Event Management 23 24 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and steps that I have learnt from the course." - Ms Esther Lim, Commercial Operations Associate, Bristol-Myers Squibb (Sg) Pte Ltd "The concepts and skills are applicable to my course of work and practical. I will share what I  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any new rules and regulations in the office." - Mr Hong Fan Shin, Assistant Product Design Manager, MEA Technologies Pte Ltd "I have learnt about the importance of coaching in today's  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ... inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a better approach to handling the grievances, discipline, and termination or dismissal of employees, and will be more sensitive when handling employee relations." - Ms Joanna Tan, HR Administrator, Sanmina-SCI Systems (S) Pte Ltd "This  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a structured methodology to carry out the performance evaluation process. With the new skills and concepts learnt, I will start making major changes to our current process." - Ms Jayakumari Marimuthu, Head Admin & Operations, Inavab  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new methods of handling and managing team and work tasks. The concepts learnt will definitely help me give better instructions as a leader. " - Ms Oh Hui Ting, Admin Administrator, APS Swim School "Learning how to structure the mission  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can also be applied to real life instances." - Ms Cindy Yeo, Office Administrator, Eucon Holding Limited "The trainer is very interactive and his real life  more...

Effective Accounts Receivable Management 18 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be persistent and firm when collecting debts.a - Ms Hoe Lay Hong, Senior Executive, Comfort Transportation Pte Ltd a I have gained a better understanding of  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Essential Skills for Managers 18 19 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating self-awareness and soul-searching for improvement. It has taught me to identify individual strength and excel together in order to progress successfully as a team." - Ms Joey Tong, QA Manager,  more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently and not linger on "Time Wasters". The course also enables me to fulfil my tasks and submit them on time to my superior without any difficulties.a - Ms Goh Ting Ting, Receptionist, Havi  more...

Result-Oriented Writing 28 Sep 2012 ...is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the different styles and tones for different context of business writing. The concepts learnt can help in my staff work and replies to Forum letters." - Ms Serene Wong, Senior Public & Internal Comms Executive, ICA - Coms Division "I have  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain cool when handling them." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics Pte Ltd "I now have a broader picture of the different techniques of  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained a greater understanding on the analysis of a job position and how to link it to the creation of interview questions." - Mr Velmurugan S/ O Bala Krishna, Senior Assistant Manager, Nanyang Technological University - Career & Attachment Office "I  more...

Setting Up a Training and Development Process 20 21 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up with a more comprehensive learning objective and establish the competency matrix." - Ms Viola Tan, Senior HR Executive, Aspial Corporation Ltd "This programme has provided me with a new model of conducting training needs  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. Value Inclusion Fully implementable template, policies and procedures in CD ROM format SDF-Approved Yes Trainer Mr William Thien Testimonials "Now I know the best industry practices in performance appraisal system and compensation issues. I will be able to refine and improve the current system which is lacking  more...

The Employment Act 6 7 Sep 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-ApprovedYes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The concepts and skills taught were concise, succinct and beneficial for daily HR operations and advising the rest of the company." - Ms Rachel Ho Chunling, HR  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand simple concepts that I was confused about. I can now be better in administrating and managing." - Mr Bryan Lim, Project Manager, B H S Kinetic "I have gained a better understanding of  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and over the phone." - Ms Ally Liew Pui San, Senior Assistant, Customer Service, Kim Eng Securities Pte Ltd "The trainer is friendly and able to understand and  more...

Effective Minutes Writing 1 2 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar and writing styles, which are useful in preparing the minutes for meetings." - Ms Nancy Lina Gutierrez Landicho, Project Secretary, Kim Seng Heng Engineering Construction (Pte) Ltd "I now  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write more professional emails, taking into consideration readers' preferences." - Mr William Yap You Wee, Manager (IT & Admin), Chinese Development Assistance Council  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn Tian, Executive (Student Education & Development), Chinese Development Assistance Council a I have learnt about proper pronunciation, and how to write in  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to take with me the knowledge of the next level to being an effective manager, and will try to apply the concepts I have learnt where ever possible." - Ms Sujatha D/ O De Silva, PA, Ministry of Information, Communications and the Arts "I  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be connected, and apply the strategies correctly to have a better working relationship with everyone at work." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics Pte  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and skills will be useful for protecting and covering staff in loss or injury especially at work.a - Ms Celine Ong Ser Ling, Assistant Manager, a Ka Line Ship  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through this programme." - Ms Michelle Lam May Siong, CAM Engineer, Infinite Graphics Pte Ltd "The knowledge and skills learnt will be helpful in my course of work, when communicating with my  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email etiquette. The concepts and skills learnt will greatly help me to write and project a better image of myself and my company." - Ms Mudakirana Bte Mohamad, Senior Sales Executive, Megawatts  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it. Most importantly, I need to learn how to listen attentively." - Ms Sarina Bte Shahari, Environmental Health Officer, National Environment Agency "Through this  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 ... Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work and even at home. The concepts learnt, when applied, will be helpful at work." - Ms Leslie Margaret L. Pen, Senior Associate Engineer, Electrical, Continental Automotive Singapore Pte Ltd  more...

Coaching for Peak Performance 11 July 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any new rules and regulations in the office." - Mr Hong Fan Shin, Assistant Product Design Manager, MEA Technologies Pte Ltd "I have learnt about the importance of coaching in today's  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 ...r Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained very deep insight as somebody without much HR knowledge, and the concepts and skills learnt will come in handy for giving advice to clients." - Mr Sebastian Kang, Relationship Manager, Virtual HR Pte Ltd "I have learnt to appreciate what is  more...

The Employment Act 26 27 July 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The concepts and skills taught were concise, succinct and beneficial for daily HR operations and advising the rest of the company." - Ms Rachel Ho Chunling, HR  more...

Effective Cash Flow Management 28 June 2012 ... Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "Now I can prepare a better budget using the tools I've learnt. The concepts and skills can also be applied when managing new projects." - Mr Jeremy Tan, General Manager, Braid Logistics Asia Pte Ltd "The skills and concepts learnt can be used to prepare for  more...

Effective Accounts Receivable Management 21 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be persistent and firm when collecting debts.a - Ms Hoe Lay Hong, Senior Executive, Comfort Transportation Pte Ltd a I have gained a better understanding of  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain cool when handling them." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics Pte Ltd "I now have a broader picture of the different techniques of  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on report-writing, as well as sentence structuring using active and passive verbs." - Mr Quek Heng Chyi, Team Leader, NTUC Fairprice Co-Operative Ltd "I can now understand how to write a clearer and  more...

Result-Oriented Writing 13 June 2012 ...is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the different styles and tones for different context of business writing. The concepts learnt can help in my staff work and replies to Forum letters." - Ms Serene Wong, Senior Public & Internal Comms Executive, ICA - Coms Division "I have  more...

Essential Writing Skills for the Workplace 7 8 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write more professional emails, taking into consideration readers' preferences." - Mr William Yap You Wee, Manager (IT & Admin), Chinese Development Assistance Council  more...

Effective Event Management 26 27 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and steps that I have learnt from the course." - Ms Esther Lim, Commercial Operations Associate, Bristol-Myers Squibb (Sg) Pte Ltd "The concepts and skills are applicable to my course of work and practical. I will share what I  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a structured methodology to carry out the performance evaluation process. With the new skills and concepts learnt, I will start making major changes to our current process." - Ms Jayakumari Marimuthu, Head Admin & Operations, Inavab  more...

Finance for Non-Financial Professionals 29 30 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand simple concepts that I was confused about. I can now be better in administrating and managing." - Mr Bryan Lim, Project Manager, B H S Kinetic "I have gained a better understanding of  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new methods of handling and managing team and work tasks. The concepts learnt will definitely help me give better instructions as a leader. " - Ms Oh Hui Ting, Admin Administrator, APS Swim School "Learning how to structure the  more...

Effective Administration of Salary and Payroll 5 6 June 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can also be applied to real life instances." - Ms Cindy Yeo, Office Administrator, Eucon Holding Limited "The trainer is very interactive and his real life  more...

Financial Statements Made Easy 31 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "This programme has shortened my learning curve in understanding the financial statements. The ratios will be useful to me." - Mr Roger Hoo, Director, Engineering, Singapore Discovery Centre Ltd "I have gained knowledge of financial analysis on statements,  more...

Working with Different Personalities 23 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be connected, and apply the strategies correctly to have a better working relationship with everyone at work." - Ms Aw Yong Lai Fong, Executive (Procurement), ST Logistics  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and over the phone." - Ms Ally Liew Pui San, Senior Assistant, Customer Service, Kim Eng Securities Pte Ltd "The trainer is friendly and able to understand and  more...

Effective Email Writing 30 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email etiquette. The concepts and skills learnt will greatly help me to write and project a better image of myself and my company." - Ms Mudakirana Bte Mohamad, Senior Sales Executive, Megawatts  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn Tian, Executive (Student Education & Development), Chinese Development Assistance Council a I have learnt about proper pronunciation, and how to write in Standard  more...

Practical Skills for Administrative Professionals 9 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently and not linger on "Time Wasters". The course also enables me to fulfil my tasks and submit them on time to my superior without any difficulties.a - Ms Goh Ting Ting, Receptionist, Havi  more...

Essential Skills for Managers 24 25 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating self-awareness and soul-searching for improvement. It has taught me to identify individual strength and excel together in order to progress successfully as a team." - Ms Joey Tong, QA Manager,  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ... inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a better approach to handling the grievances, discipline, and termination or dismissal of employees, and will be more sensitive when handling employee relations." - Ms Joanna Tan, HR Administrator, Sanmina-SCI Systems (S) Pte Ltd "This  more...

Setting Up a Training and Development Process 17 18 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up with a more comprehensive learning objective and establish the competency matrix." - Ms Viola Tan, Senior HR Executive, Aspial Corporation Ltd "This programme has provided me with a new model of conducting training needs  more...

The Employment Act (10 11 May 2012) ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The concepts and skills taught were concise, succinct and beneficial for daily HR operations and advising the rest of the company." - Ms Rachel Ho Chunling, HR  more...

Understanding the Malaysia Employment Act 17 18 May 2012 The Malaysia Employment Act, enacted in 1955, is the principal labour legislation relating to employee relations. However, this Act is not easy to understand and employers, employees and their respective organisations have had difficulty in obtaining clarification on this law from the related government agencies and others. In view of this, many employers fall foul of the law in implementing  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and skills will be useful for protecting and covering staff in loss or injury especially at work.a - Ms Celine Ong Ser Ling, Assistant Manager, a Ka Line Ship  more...

Setting KPIs Goals for Effective Job Performance ...is inclusive of 7% GST, training materials, lunch and tea breaks. Trainer Mr William Thien Participants' Comments "I have gained greater clarity on how to translate company vision and mission to individual goals." - Mr Lee Hung Dho, Head of Enterprise Risk Management, ERM "After the course, I know the importance of setting SMART goals." - Mr Koh Hoe Shin, Program Director, M1  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll ...) Fee is inclusive of 7% GST, training materials and tea-breaks. Trainer Mr Jimmy Toh Participants' Comments "I have gained in-depth information on payroll and have a better understanding on the CPF." - Ms Ivy Tan Ee Hoon, Senior Admin Officer, Zuellig Pharma Pte Ltd "Now I have a better understanding of the legal aspects of payroll and benefits." - Ms Endra Sani, HRI Admin  more...

HR Policies and Procedure Toolkit ...) Fee is inclusive of 7% GST, training materials and tea breaks. Trainer Mr Gerard Chan Participants' Comments "I have gained an understanding of the various approches/ steps to formulating policies. The systematic approach is definitely a useful application." - Ms Bawani Alagukantham, Policy Executive, MINDEF/ Manpower Policy Department "I have gained a comprehensive knowledge on  more...