Instructor Led Bridgeman Hall 204 Training

Customer Service Series- Unit One Unit One: Best Practices in Building Customer Relationships - 3 Hours September 14 Bemidji State University - Bridgeman Hall 204 - Establishing a vision for customer relationship building - Listening - Effective use of questions - Presenting information - Effective language - Concluding interactions  more...

Customer Service Series- Unit Two Unit Two: Professionalism - 3 Hours This course is held on September 21 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...

Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...

Workplace Coaching Series- Unit One October 11 Unit One: What is Workplace Coaching - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Two Unit Two: Coaching Technique: Positive Feedback - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Three October 25 Unit Three: Coaching Technique: Constructive Feedback - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...

Workplace Coaching Series- Unit Four November 1 Unit Four: Constructive Feedback a Part II - 3 Hours Bemidji State University, Bridgeman Hall 204 -Creating a Coaching Culture -Establishing Expectations -Using an Adult Learning Approach to Coaching -Coaching on the Fly. -The Effect of Generational Diversity on Coaching  more...