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Leadership and Team Development: Project Management MAXIM TRAINING Bringing in projects on time and in budget is for many people the most crucial measure of success at work. This course covers the essential steps in managing projects to achieve this success.  more...

Presentation Skills : Preparation The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your  more...

Royce Hotel Case Study 6: Bringing it Together Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Conducting Effective Sales Research Meetings ...any and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn how to close and follow up on your research  more...

Effectively Using Customer-focused Research Meetings ...bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired information. And finally, you'll learn  more...

Measuring Customer Satisfaction Simulation ... multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time for Stratoscape, and they've begun an intensive  more...

Managing Conflict Stress and Time ...hts the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted to individuals wishing to qualify to work in a Customer Support Center/help desk environment. Individuals interested in the Help  more...

Executing Monitoring Controlling and Closing a Project ... recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation. The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned.  more...

Project Management Essentials Simulation For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...

Leading Change from the Front Line Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...

Scoping Your Internet Project Create an eMarketing Budget While the Internet is renowned for being cost-effective, one stills need to budget for the activities associated with bringing the organization online. This course teaches learners how to create a comprehensive budget. Professionals who want to create and promote an online marketing strategy  more...

Advanced Project Leadership: Bringing Home the Value ...Bringing Home the Value teaches project managers to consider both the monetary and non-monetary value of a project first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally project  more...