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Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Building Your Influence as a Leader ...Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading Innovation ...l improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is a responsibility for leaders and employees across organizational hierarchies.  more...

Measuring Process Capability and Performance in Six Sigma ... such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

The Database Design Methodology The Database Design Methodology To describe and apply the techniques of the database design life cycle to build a relational database  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Discover Access 2007 Level 1 ...ning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic database concepts such as planning, forms, and data management to more  more...

Interpersonal Communication Being Approachable ... in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about putting people at ease when you're  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...our own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional self-awareness  more...

Improving Communication in Cross-cultural Relationships ...in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to  more...

Project Quality Planning ...uide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for  more...

Getting Results without Authority Building Relationships and Credibility ...Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department.  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Analysis Verify and Validate Requirements ...sional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your boat, but knowing that you need a welding torch will. When working on any project, you also need as much information as possible  more...

Building Rapport in Customer Relationships ...Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Access XP Proficient Expert ...uctivity tool for users of Microsoft Access XP. Access XP builds on the database capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts such as planning, forms, and data management, to more advanced concepts including sorting,  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Achieving Success the Help of a Mentor Achieving Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a  more...

Verifying and Building on Ideas ...Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Professional Networking Essentials ...vancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts during networking opportunities. It also covers best practices for  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Building a Winning Sales Team ...Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Communicating in Sales Teams ...king techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully facilitate discussions. Finally, you'll learn about various  more...

Sales Manufacturing TM Identifying Sales Opportunities ...such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales processes that best meet the needs of your business. In this course you will discover the principles of Sales Manufacturing, and how to  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

Designing an Application Solution for SQL Server 2005 Designing an Application Solution for SQL Server 2005 Microsoft recognize how to design and build a database model and a physical database, and how to secure it  more...

Java Programming with J2SE 5 Basic GUI Development in Java Java Programming with J2SE 5: Basic GUI Development in Java Sun To demonstrate how to build GUI applications using the Swing API  more...

Java Programming with J2SE 5 Java Applets Java Programming with J2SE 5: Java Applets Sun To demonstrate how to build applets and place them on web pages  more...

Java Programming with Java SE 6 0 Java Applets Java Programming with Java SE 6.0: Java Applets Sun To demonstrate how to build applets and place them on web pages  more...

Java Programming with Java SE 6 0 Basic GUI Development in Java Java Programming with Java SE 6.0: Basic GUI Development in Java Sun To demonstrate how to build GUI applications using the Swing API  more...

Sustaining Competitive Advantage Sustaining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...

Planning and Implementing a Business Strategy ... In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In  more...

The Acct Equation and Financial Statements ...ating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity relate to each other. Every economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...ople and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the impact of a well-developed professional network can help make you more effective at work. This course  more...

Creating Interactive Pages in Dramweaver CS4 Creating Interactive Pages in Dramweaver CS4 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily  more...

Using Flash CS4 Libraries Text Components Using Flash CS4 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Fundamentals of Purchasing Vendor Management Fundamentals of Purchasing & Vendor Management Purchasing and vendor management are important organizational functions. An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing  more...

Communicating with Professionalism Etiquette ...ette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that  more...

Using Business Etiquette to Build Professional Relationships ...Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you  more...

Developing Your Reputation of Professionalism with Business Etiquette ...use your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way. This course introduces you to the basics of how to act  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...ge performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how to carry  more...

Marketing Essentials Place ...s, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution of products and services, is an important component of any marketing initiative and requires careful integration with all other aspects of the modern marketing mix. This course provides essential insight into distribution. It reviews the advantages of  more...

Marketing Essentials Marketing and Ethics Marketing Essentials: Marketing and Ethics What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also  more...

Marketing Essentials Introduction to Marketing ...better understand the relationship that companies need to build with their customers, how they do it, and the impact these activities can have on a company's bottom line. This course provides key insight on marketing as a key business process, its link to overall corporate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers  more...

First Time Manager Meeting Expectations First Time Manager: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know  more...

Cisco Route 1 0 The OSPF Routing Protocol Cisco Route 1.0: The OSPF Routing Protocol Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Open Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to  more...

Cisco Route 1 0 Routing Services for Converged Networks Cisco Route 1.0: Routing Services for Converged Networks Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The convergence of voice, video, and data has not only changed the conceptual network models but has also affected the way that networks support services and applications. Planning routing services to support requirements requires an  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Information Security Governance Strategies Goals Information Security Governance: Strategies & Goals ISACA Certified Information Security Manager Certified Information Security Manager® Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...

Oracle SOA Suite 11g Introduction to SOA Oracle SOA Suite 11g: Introduction to SOA Oracle This course outlines the challenges faced by enterprises in integrating applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also  more...

Customizing Toolbars and Commands and Creating Forms in Outlook 2003 Customizing Toolbars and Commands and Creating Forms in Outlook 2003 Microsoft To demonstrate how to customize toolbars and commands, and to build and manage custom forms in Outlook 2003  more...

Using Text Components in Flash CS3 Using Text & Components in Flash CS3 Adobe Text and its presentation is an essential element of most web sites and interactive applications. Adobe Flash Professional CS3 can be used to create titles, labels, and other text content that appears by default, as well as text that is used to create dynamic interactivity on a Flash form or web page. This course provides an introduction for  more...

Creating WPF Applications with VB 2008 ...ndation (WPF) and Visual Studio 2008 enable developers to build sophisticated Windows client applications to run on, and take advantage of the capabilities of the Windows Vista platform. This course introduces the learner to WPF and outlines application types, basic application creation, configuration, and event handling. Specific topics covered include creating WPF applications, handling  more...

SQL Server 2008 Installation ...ngine. These tools allow administrators and developers to build and maintain software solutions, and perform required functions in a server environment. This course identifies SQL Server 2008 components and management tools, and outlines the requirements for installing SQL Server 2008. The steps required to complete a fresh installation of a SQL Server 2008 instance and how to upgrade a SQL  more...

Querying Cubes Working with Data Mining in SSAS ... basic MDX query, how to establish a cube context, how to build subcubes and named sets, and how data can be modified with MDX. The course also provides a review of Key Performance Indicators (KPI), Actions, Perspectives, Translations, and Stored Procedures. In addition, this course introduces data mining. It looks at the logical and physical architecture of data mining including data mining  more...

Developing Strong Customer Relationships ...uccessfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an in-depth knowledge about how your customers operate, their strategic direction, and how you can help them get there. This course provides insight into how you can better understand your customers, build credibility, and position  more...

Building Trust ...Building Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Using Flash CS5 Libraries Text Components Using Flash CS5 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Creating Interactive Web Pages in Dreamweaver CS5 Creating Interactive Web Pages in Dreamweaver CS5 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS5 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily  more...

ABC+D Principles of Healing ...Build, Cleanse and Direct Aids. Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem, (i.e. kidney infection) should you  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... HTML when there are so many programs available that will build web pages for you. Well, this is what two people have written the author of these lessons. These are representative of many similar emails that have been received: Mat from Idaho writes "I want to thank you for these great lessons. It has proved to be one of the great assets for the building of our page. I started using composer  more...

The Free-Lance Writing Toolkit The Toolkit is designed as a creative approach to help the learner design, implement, and practice his/her objective to become a successful free-lance writer. Using an easy to remember six-step approach, the learner will be able to build a reputation as a successful free-lance writer. This approach is invaluable to the learner as he/she becomes immersed in the process of acquiring and  more...

Proven success in building an E-business ... is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all of the language and technological information you need to make sound, informed  more...

Mastering RoboHelp Office 2002 Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...etails) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to  more...

Soft Skills Using MS Office Applications ...urses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. The Presentation Skills course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Understanding the Learning Process ... gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between you and your employees. You will learn ways to open up more to your employees as you see things through their perspective. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

How To Master Business Management ...tion or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a workspace for all employees to an executive-oriented communication course for senior management. IMPORTANT NOTE: INTERNET  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Learn MS Access 2000 online with eBooks! ...build typical business documents, spreadsheets, slides and databases. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

Selling the Way Your Customer Buys ...earn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention  more...

How to Build And Maintain Rapport With Your Clients ...build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Export Practice Management Course shows you the right steps to build a successful export operation.  more...

Advanced Travel Career 6 Week Onlineworkshop ...build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a  more...

Strategic Planning and Management This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. In the 21st Century, and its global economy, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course  more...

Linux Operating System Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more.  more...

Build a Powerful Marketing Strategy--Instructor-Led ... of the coursework, a signed certificate will be issued. Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just  more...

Build a Powerful Marketing Strategy--Self-Directed ...urse materials for 12 months from the day of enrollment. Build a Powerful Marketing Strategy--Self-Directed A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario and try to sell the footballs to the teenagers and vice versa. Your chances have just  more...

Negotiate to Win ...Course- This is an intensive program designed to help you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a separate wealth building topic. Enroll in this online course if you: Want  more...

The Entrepreneurship Certificate in Marketing Mastery Program ... the systematic foundation that every successful business builder needs to succeed! You will amass more business knowledge in 8 weeks than most people accumulate after years of education and business experience. Each session includes working on a component of your business plan, practical hands-on learning techniques, peer interaction, and constructive feedback from the instructor. For students  more...

The Trump Way to Wealth ...ou the coaching, training, skills and tactics you need to build wealth every single day.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. The Trump Way to Wealth  more...

Turn Your Life Experience Into College Credit ...he world who has a dedicated desire to better themselves, build self-esteem and take a significant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like  more...

Scaffold Safety Training Program ...building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won ™t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny  more...

Java 2 -- Building Graphical User Interfaces ...Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment constants of the Component class. You will learn about the use and application of the Panel,  more...

Linux Complete Set ... basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text editor VI. Using VI you will learn the  more...

Linux Operating System ... basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text editor VI.  more...

SQL Server 2000 Data Warehousing This course will teach you the knowledge and skills necessary to design a data warehouse and to populate data marts by using Data Transformation Services (DTS) in Micorsoft SQL Server 2000 This course will teach you the ins and outs of in Micorsoft SQL Server 2000 by providing the knowledge and skills necessary to understand the underlying design and principles of a data warehouse. You will  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

Dreamweaver 8 Series ...build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome to Dreamweaver 8 Series Dreamweaver is a  more...

Adobe CS3 Design: Workflow ...flow. With Geoff Blake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and develop rich media content with Flash. Discover amazing new features, fascinating techniques, and find out how to work more efficiently between the Adobe products in Creative Suite 3.This  more...

Adobe CS3 Web Design: Workflow ...Photoshop or Illustrator artwork effortlessly into Flash, build web prototypes using new functionality in Fireworks, work with video and Flash, copy and paste from Photoshop into Dreamweaver, and even empower your non-technical clients to take over ongoing site maintenance. Building better web experiences just got easier. This self-directed course can be completed within 90 days or sooner  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ... and classes. You'll also get some hands-on experience by building several typical games using Flash CS3 and ActionScript. Plus, you will also learn how to build your own ActionScript 3 custom class files. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS3:  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build a Powerful Branding Strategy--Instructor-Led ...urse materials for 12 months from the day of enrollment. Build a Powerful Branding Strategy--Instructor-Led A Donald Trump Course- In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner  more...

Build a Powerful Branding Strategy--Self-Directed ...urse materials for 12 months from the day of enrollment. Build a Powerful Branding Strategy--Self-Directed A Trump U Course In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which  more...

Building with the Basics: Grammar and Punctuation ... but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants to ?build? documents using the tools of their  more...

Build Your Own BIZ - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses ...ts will learn the knowledge and skills needed to install, build, upgrade, repair, configure, troubleshoot, optimize, diagnose, and perform preventative maintenance of basic personal computer hardware and operating systems. QuickCert`s A Plus Essentials and A Plus Specialist certificiation training course follows the CompTIA authorized curriculum, ensuring you receive the training and knowledge  more...

Crystal Reports XI ...ding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you many advanced features  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...o be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key  more...

Electronic Commerce 3 Course Bundle ...infrastructure for E-Commerce, Tools and Software used to build and manage E-Commerce, Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues, as well as security issues realted to doing business over the internet. This course is an "E-Learning" course. The course is self-paced and taught by a audio of an announcer reading the leading topic and  more...

Innovation in the Workplace ...to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC  more...

Managing Meetings ...d situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build  more...

Monitor And Manage Performance ...ping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you  more...

Performance Review ...nk rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you  more...

Professional Bar Management ...a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over twenty-five years of experience into  more...

Professional Bar Management Mastery Level Certification ... typical and obvious routes. You will also learn ways to build customer relations, how to deal with your vendors and alternative ways to generate revenues. Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you the basics that will put you on the road to understanding the unique  more...

Project Management Professional- (Self Directed) ... project management, and delivers lessons and examples to build management skills. We review the examination of the identification, selection, and planning of projects. Specific topics include: organization structure, project selection and scope definition, project team selection and development, work breakdown structures and statements of work, project scheduling, and budgeting, resource  more...

Team Management - Enabling Teams ...build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a  more...

Writing for Business Professionals ... cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year unlimited access to this course. Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Branding and Beyond ...et your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand  more...

Build Your Own BIZ - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Borrow Money ...row money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Obtain a  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ - Networking ... from this course to your particular business situation. Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success. The class includes video, text, and downloadable resources. Description of Course  more...

Build Your Own BIZ - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ - Selling Skills ...goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills explores the following areas: The keys to successful selling Sales skills Types of sales Anatomy of a sale How to set  more...

Build Your Own BIZ - Teamwork ...build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams This course will help  more...

Build Your Own BIZ - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Build Your Own BIZ Comprehensive Certificate ...Build Your Own BIZ package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based resource  more...

Adobe Illustrator CS4: Advanced ... clipping paths, and 3D objects. You`ll even learn how to build a Flash ® animation inside of Illustrator. This series is just want you need to take your Illustrator skills one step further and help you to stay competitive in today`s job market!This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full  more...

Adobe Flash CS4 Professional: Advanced ...ching this training series, you`ll see you`ll know how to build more efficient movies from a design perspective, and how to handle larger-scale, more complex projects. Plus, you`ll lift the mystery behind ActionScript, and have the ability to create highly interactive movies that use dynamic content, work with data, and change "on the fly". This self-directed course can be completed within 90  more...

Adobe InDesign CS4: Advanced ... After watching this training, you will understand how to build advanced Paragraph Styles that include both Nested and Next styles. You ™ll learn everything from Master Pages to Object Styles, have a look at advanced features such as XML and Datamerge, plus discover numerous time saving InDesign workflow shortcuts along the way. This series is just what you need to take your InDesign  more...

Time Management ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Work-Life Balance ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Customer Relations ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Working with Difficult People ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

FMLA: What Supervisors Need to Know ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

EEOC & ADA: What Supervisors Need to Know ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

FLSA: What Supervisors Need to Know ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Helping Teachers Integrate Web 2.0 Tools Into the Classroom Curriculum ...out each of the 20 courses, educators answer questions to build their own Curriculum Integration Plan. This personalized action plan will help them integrate these technologies into their classroom curriculum. Enjoy this course for one full year access. Integrating Web 2.0 Tools Into the Classroom Curriculum This content library helps educators learn, use, and then integrate the latest Web 2.0  more...

Valuing Diversity in the Workplace ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Effective Communication in the Workplace ...done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very  more...

Building Web Services and Web-Service Clients with Microsoft NET To build a web service and web-service clients in .NET  more...

Windows Services in VB NET To show how to build, debug, deploy, and use Windows Services with Visual Basic .NET  more...

Interoperability and Serviced Components To show how to access unmanaged code from .NET and vice versa, and how to build, deploy, and use serviced components  more...

Assemblies and Configuration in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications  more...

Assemblies and Configuration with C in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications  more...

Building and Modifying Web Sites in FrontPage 2002 To explain how to build and modify web sites using FrontPage 2002  more...

Windows Services in C To demonstrate how to build, debug, deploy, and use Windows Services with C#  more...

Interoperability and Serviced Components in C To demonstrate how to access unmanaged code from .NET and vice versa, and how to build, deploy, and use serviced components  more...

Building and Using Web Services To demonstrate how to build and use a .NET web service  more...

Building Web Services and Web Service Clients with Microsoft NET To demonstrate how to build a web service and web service clients in .NET  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Managing as Coach and Counselor ...rn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes  more...

The Online Branding Environment When a new marketing medium emerges, in this case, the Internet, marketers have to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the  more...

Strategies for Building an Online Brand ...e. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment. Additionally, the course explores tactics for building and maintaining long-term online customer relationships. The use  more...

Introduction to Product Management ...ourse, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn about the ways product management is changing, as well as the advantages and pitfalls of the field. You will also learn the skills common to successful product managers. Then you will  more...

Pricing and Profitability for Product Managers A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Experiencing the Behavioral-based Interview ...ou're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be given tips and  more...

Basic GUI Development in Java To demonstrate how to build GUI applications using the Swing API  more...

Java Applets To demonstrate how to build applets and place them on web pages  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Managing the Creative Elements of Brands ...all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your  more...

Supply Chain Management Strategies This course will present fundamental supply chain management (SCM) strategies one needs to consider before implementing an effective and workable SCM system. SCM concepts and strategies included in this course are centralized and decentralized distribution systems, push- and pull-based supply chains, risk pooling, the bullwhip effect, and centralized and decentralized inventory systems. The course  more...

Introduction to Microsoft Office 2007 The Microsoft Office 2007 system incorporates both server and client side components that provide a number of benefits for companies of any size. Deploying Microsoft Office 2007 in a network environment merits thorough planning and selection of appropriate deployment methods and tools. This course identifies the necessary steps in preparing and planning for Office 2007 deployment, how to build and  more...

Deploying Vista using BDD 2007 Business Desktop Deployment (BDD) 2007 provides a flexible framework for deploying Windows Vista and Office 2007 in organizations of varying sizes. The BDD 2007 introduces the new Deployment Workbench, which enables administrators to build and manage multiple OS configurations, define network deployment points, inject drivers, attach language packs, and chain applications. This course demonstrates  more...

Java Programming with J2SE 5 Java Applets To demonstrate how to build applets and place them on web pages  more...

Java Programming with J2SE 5 Basic GUI Development in Java To demonstrate how to build GUI applications using the Swing API  more...

Java Applets To demonstrate how to build applets and place them on web pages  more...

Basic GUI Development in Java To demonstrate how to build GUI applications using the Swing API  more...

American Business Formations in the 21st Century ...standing these different formations, you as a manager can build successful business relationships.This course presents strategies for conducting business with each kind of business formation and for developing your business through acquisition, joint venture or minority investment. As a manager, you will also be introduced to strategies for avoiding antitrust liability or situations where  more...

Communicating for Contacts ...who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly  more...

Handling Conflict ...st effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to  more...

Participating Effectively in a Business Meeting A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made  more...

Improving Your Cross-cultural Communications ...ur greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Discovering What Your Customers Want ...customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course,  more...

Access 2000 Expert ...crosoft Access Help Window Help Menu Detect And Repair 2. Build a Database Build A Relational Database Relationships: Overview Establish A One-To-One Relationship Establish A Many-To-Many Relationship Edit A Relationship Set Cascade Options Control Data Entry In Tables Set Validation Text Define Data Validation Criteria Modify An Input Mask Set Data Types Lookup Fields Create Lookup Fields  more...

Sales Skills Prospecting Addressing Needs ...w to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions before they begin prospecting. Build a sales  more...

Sales Skills Gaining Customer Commitment ... Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's  more...

Sales Management Building a Championship Sales Team ...Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set  more...

Managing Business Risk Risk Assessment Control ...ers of Operations Management have submitted a proposal to build new warehouse. The warehouse, which is to be located in Florida near the coast, is scheduled to be built in six months. Before groundwork can begin, the project proposal needs to be approved by John Cunningham. Through a series of questions, John will assess your knowledge of evaluating and mitigating the risks associated with the  more...

Visual InterDev 6 0 Planning a Web Application ...s. Match the Microsoft client products that are used to build and deploy Web solutions with their features. Match the Microsoft server products that are used to build and deploy Web solutions with their features. Match the development products that are used to build and deploy Web solutions with their features. Identify the content authoring products that are used to build and deploy  more...

Process and Function Modeling ...a process model. Use basic diagramming techniques to build a simple process model. Refine a simple process model with more detail to fully illustrate the business function. Identify the components of the Function Hierarchy Diagram. Develop an application function hierarchy that complements the business process model and can be cross checked with the business data model.  more...

Oracle SQL Specifics Creating and Managing Database Objects ...rd SQL. Users will learn how to create and manage tables, build integrity constraints, and use the COMMIT and ROLLBACK statements to control transactions. Learners will create and maintain views, sequences, indexes and synonyms. Additionally, users will learn how to control database access, add new users, and provide alternative names for objects using synonyms. Finally, participants will learn  more...

Oracle Form Builder Forms Fundamentals ...iew This course is the first in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features, components, and capabilities of Developer/2000. In addition, this course will help participants learn how to run, create, and customize a form module. L earn To: Identify the key features, components and  more...

Oracle Developer 2000 Build Forms I Curriculum The Developer/2000: Build Forms I Curriculum consists of the following courses: Oracle Form Builder: Forms Fundamentals Oracle Form Builder: Enhancing the User Interface Oracle Form Builder: Writing and Debugging Code To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Form Builder Enhancing the User Interface ...ew This course is the second in a six-part Oracle Form Builder series based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items.  more...

Oracle Form Builder Writing and Debugging Code ...iew This course is the third in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will help participants learn to create and control alerts, debug PL/SQL code, and process queries. In addition, transaction processing, Form Builder application customization, and writing flexible code will be covered. L earn To: Identify the  more...

Oracle Form Builder Managing Module Types ...iew This course is the fourth in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will introduce participants to Project Builder and teach them how to create and manage a menu module. In addition, users will learn how to customize and implement menu security. L earn To: Identify the benefits and terminology of Project Builder.  more...

Oracle Developer 2000 Build Forms II Curriculum The Developer/2000: Build Forms II Curriculum consists of the following courses: Oracle Form Builder: Managing Module Types Oracle Form Builder: Handling Multiple Object Relationships Oracle Form Builder: Including Reusable Oracle Components To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Form Builder Handling Multiple Object Relationships ...view This course is the fifth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L earn  more...

Oracle Form Builder Including Reusable Oracle Components ...iew This course is the sixth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants learn how to implement methods to use data sources, and to integrate charts, reports and timers in Forms. In addition, reusing components, objects and code will be taught. Finally, Form Builder's new features will be covered. L earn  more...

Oracle Report Builder Report Fundamentals ... This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from  more...

Oracle Developer 2000 Build Reports Curriculum The Developer/2000: Build Reports Curriculum consists of the following courses: Oracle Report Builder: Report Fundamentals Oracle Report Builder: Enhancing Reports Oracle Report Builder: Controlling Reports To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Report Builder Enhancing Reports ... This course is the second in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the ways to enhance a report using the Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the Data Model.  more...

Oracle Report Builder Controlling Reports ... This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of a report  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...rse describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To: Identify the benefits of using Project Builder. Match the terms used in Project Builder with their definitions. Create an  more...

Oracle Reports R6 Report Fundamentals ... This course is the first in a three-part Oracle Report Builder series that is based on Oracle Reports Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report  more...

Oracle Reports R6 Enhance Reports ...course is based on Oracle's ILT course, Oracle Developer: Build Reports. L earn To: Enhance a report by modifying properties of a query, changing group structure an filtering data in a group. Build a report by creating queries. Enhance a report by creating columns. Identify the sections of the Layout Model. Identify the components in the Data Model view. Control the common  more...

Oracle Reports R6 Control Reports ...course is based on Oracle's ILT course, Oracle Developer: Build Reports. L earn To: Identify and modify the regions of a report template. Identify the steps to register your own predefined template and add an image to it. Create and reference user parameters in a query. Create valid lists of values for parameter input. Identify the system parameters. Build and customize a  more...

Site Server 3 0 Implementation - Part 2 ...eps to create a catalog definition. Perform the steps to build a catalog. Perform the steps to test a catalog. Identify the catalog schema that allows site visitors to find information using Search. Perform the steps to modify an existing Web page to search catalog categories. Perform the steps to specify the predefined query strings. Perform the steps to examine a query. Identify ways  more...

Visual InterDev 6 0 Planning a Web Application ...s. Match the Microsoft client products that are used to build and deploy Web solutions with their features. Match the Microsoft server products that are used to build and deploy Web solutions with their features. Match the development products that are used to build and deploy Web solutions with their features. Identify the content authoring products that are used to build and deploy  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2 ...lt background color of the setup by using InstallShield. Build the medium to run a setup by using InstallShield. Unit 3: Maintaining and Supporting Applications Duration: 2 Hour(s) Identify the different types of maintenance for an application. Identify the types of load balancing. Implement static load balancing by using the Dcomcnfg.exe utility. Identify the measures to be  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 ...a data warehouse database; perform the steps necessary to build and manage replication by using the Enterprise Manager; build a dimension and assign its member properties; build an aggregation and identify the guidelines for optimizing aggregation performance; and build a cube and a partition and manage them. L earn To: Create a data warehouse database. Perform the steps necessary  more...

Building an E-Commerce Business Case ...nship between costs and benefits. Learn To: Build Online Revenues. About B2B Consumer Transactions. About Sales and Services. About Online Customer Relationships. About the Virtual Value Chain. Audience: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment:  more...

SQL and PL SQL Data Retrieval Techniques ...SQL queries. In addition, how to use SQL*Plus commands to build on basic SQL statements and create customized queries that retrieve the information and display it in a format specified by the user will be covered. L earn To: Retrieve rows from multiple tables by using an equijoin, a non-equijoin, an outer join, and a self join. Write SQL statements that contain common group  more...

Diversity Diversity in the Workplace ...ation. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in  more...

Oracle Designer 6i First Class Design Generation ...ign definitions. o Identify how to refine, generate and build the database design. o Identify how to design and generate an application system that includes an Oracle Developer form and an Oracle WebServer application. Audience Targeted audiences for this course are Business Analysts; Project Leaders; Designer/Developers; Web Application Developers; Data Administrators, and Database  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...ftware. Configure messaging for a single post office. Build a GroupWise system modeled after the organizational structure of the company by adding a second post office. C ontent Emphasis Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have  more...

Strategic Sales Building the Executive Relationship ...Building the Executive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on  more...

BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting ...n of documents to BizTalk Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting learners with contexts of business requirements and considerations. Learn To • Match the elements of the BizTalk Mapper interface with their functions. • Create a map by using BizTalk Mapper. • Identify factors to consider  more...

Balanced Scorecard Implementing ... balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. Learn To: Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to building a Balanced Scorecard. Identify how strategy maps support balanced  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...es that BizTalk Server 2000 uses. The course continues to build upon the scenario companies that form the scenario core of the curriculum, presenting contexts of business requirements and considerations. Learn To • Identify key features of application integration components (AICs). • Identify features of pipeline components. • Identify features of the IPipelineComponent  more...

Self Development Developing Rapport Through Communication ...program also details how to make a good first impression, build rapport, establish credibility, and make a message memorable. Learn To Adapt to the receiver while communicating. Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively.  more...

CIW JavaScript Fundamentals Part 1 Programming Principals Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on the origins and basic features of the JavaScript programming language. This course will provide an introduction to JavaScript and some common programming concepts. It will cover working with variables and data. Students will also learn about functions, methods  more...

CIW JavaScript Fundamentals Part 2 Program Development Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on features of the JavaScript programming language. This course will cover interactive forms and their development. Students will also learn about cookies and JavaScript security issues, and how to use frames, targets, and image maps. Additionally, students will  more...

SAP R 3 Variant Configuration Config Scenario ...t variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a Configuration parameters. a Logistics master data. a  more...

Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs ... the tools used to create one, and the skills required to build Web pages to browse and search catalogs. Learn To: o Identify benefits of user identification, authentication, and profiling in Commerce Server 2000. o Identify features of authentication systems in Commerce Server 2000. o Identify properties and default profiles for user authentication in the Commerce Server 2000 (CS)  more...

Workflow Mgmt Part 1 Process Mapping Automation ...categories with their features. o Sequence the steps to build a workflow application. Audience The audience for this course includes technical managers, system administrators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's workflow and processes, mapping IT requirements to business  more...

Macromedia FreeHand MX Part 2 ...build on the knowledge acquired in the previous Macromedia FreeHand MX course. The learner is taught how to work with objects. Skills such as selecting, moving, copying, grouping, and arranging are covered. Participants also learn about the different pallets and how to work with color. Learn To To identify features of the Object panel.  more...

Visual Basic NET-Windows Development Part 2 ...building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To sequence the steps to implement visual  more...

Macromedia FreeHand MX Part 4 ...build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. This course teaches how to use special effects including vector effects and raster effects. Bending, bloating, smudging, shadowing, and embossing objects are also covered. Participants also learn how to work with layers. Learn To To match effects with their  more...

Macromedia FreeHand MX Part 3 ...build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. In this course, participants learn how to apply strokes and fills. How to create text and use text effects are also covered. Learn To To identify Basic stroke attributes. To apply a brush stroke. To identify  more...

Macromedia FreeHand MX Part 5 ...build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. This course begins with an introduction to symbols. Participants learn to create symbols and how to export and import them. In the second lesson, the Styles panel is covered, as well as how to add and apply styles. Finally, participants learn how to import artwork. Learn To  more...

Macromedia FreeHand MX Part 6 ...build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. This course teaches about Web graphics and how to publish them as Hypertext Markup Language (HTML). Participants are also guided through the steps to save and export files. Finally, previewing and printing are covered. Learn To To identify features of Web file  more...

Visual Basic NET-Windows Development Part 5 ... of strong-named assemblies. o To identify the steps to build a strong-named assembly. o To identify features and functions of .NET security. o To identify features and functions of evidence. o To match permission classes with built-in code access in .NET security with their functions. Audience Participants in this course possibly work on a team in a medium or large development  more...

Visual Basic NET-Distributed Applications Part 4 ...ir descriptions. a To match project configuration build properties with their descriptions. Audience This course is aimed at database administrators, application developers, systems analysts, and software engineers. Typically, students will may be working in a medium to large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. Deployment  more...

Understanding Wireless Sol Part 3 WWANs Wireless Security ... To identify the elements required to build a successful Wireless Wide Area Network (WWAN) solution. To identify considerations for maintaining a secure wireless network. To identify types of security attacks to which wireless networks are vulnerable. To distinguish between authentication and  more...

WebSphere Studio 5 0 Curriculum ...a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web Services  more...

WebSphere Studio 5 0 Curriculum ...a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web Services  more...

WebSphere Studio 5 0 Introduction ...iscovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time  more...

WebSphere Studio 5 0 Introduction ...iscovery and Integration (UDDI), and Java technologies to build Web services including architects, designers, analysts, developers, and testers. It is assumed that learners will have a working knowledge of Java and XML. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program. Learn To  more...

Communicating w Difficult People Working with Difficult Employees ...ior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive and defensive language.  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...ation Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process for problem solving during a  more...

Business Etiquette Office Protocol ...te: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas  more...

WebSphere Studio 5 0 UDDI Application Server 5 ...here Application Server 5.0. This course continues to build upon the lending library scenario introduced in course 2 of this curriculum. Learn To To identify features of Universal Description, Discovery, and Integration (UDDI). To identify features of Universal Description, Discovery, and Integration (UDDI) information models.  more...

Excellence in Service Creating an Exceptional Service Environment ... who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a Customer Service Vision (0.5 hours) Identify ways to focus your organization on customer  more...