Online Building eLearning

BUILDING MAINTAINING TRUST BUILDING & MAINTAINING TRUST  more...

MAKING CROSS-FUNCTIONAL TEAMS WORK MAKING CROSS-FUNCTIONAL TEAMS WORK  more...

BUILDING IMPROVED WORK RELATIONSHIPS BUILDING IMPROVED WORK RELATIONSHIPS  more...

OPTIMIZING YOUR PERFORMANCE ON A TEAM OPTIMIZING YOUR PERFORMANCE ON A TEAM  more...

Access 2002 Intermediate ...iple Criteria Saving & Naming A Query Printing A Query Building Summary Queries Data Access Pages The Page Wizard Adding Grouping Levels Sorting Records Viewing The Finished Page Modifying A Data Access Page Demoting A Group Adding A Fill/Back Color Adding A Title Viewing Changes Saving The Page Lesson 5: Reports & Labels Introduction Lesson Objectives Opening A Database  more...

Word 2002 Advanced ...Building Tables & Charts Introduction Lesson Objectives Opening Word The Task Pane Inserting Headers & Footers Inserting A Picture In A Header Formatting Text In A Header Defining A Style The Style & Formatting Task Pane Switching Between Headers & Footers Inserting Text In A Footer Inserting Page Numbers Inserting A Section Break Creating A Different Header & Footer Creating A  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Communicating Vision ...d strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate vision, such as personalizing and multiplying a clear message, communicating  more...

Building Your Influence as a Leader ...Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading Innovation Leading Innovation Creativity and innovation are critical components of just about every organization. But innovation doesn't pertain only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can  more...

HR s Strategic Role in the Organization HRCI SPHR ...d legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area of the HR Body of Knowledge  more...

Designing and Planning Experiments in Six Sigma Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Discover Word 2007 Level 3 ... Inserting Text Adding A Text Box Document Building Blocks Create & Insert A Building Block WordArt & Drop Cap Signature Lines Insert An Embedded Object Insert Links Insert A Hyperlink Insert A Bookmark Cross-references Create A Cross-reference Use Tables Create A Table Navigating A Table Modifying  more...

Creating and Designing a Project ... In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Interpersonal Communication Being Approachable ... in by initiating contact, making yourself available, and building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about putting people at ease when you're  more...

Improving Communication in Cross-cultural Relationships ...in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to  more...

Managing Project Human Resources ...ques for developing project teams, such as training, team-building activities, and recognition and rewards will be discussed. Learners will also be introduced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put  more...

Managing Projects within Organizations ...t every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organizational change, it is crucial to choose a good and proven method for managing projects. However, projects cannot be properly managed in a silo. Every aspect of project management is  more...

Introducing NET 3 5 and Visual Studio 2008 Introducing .NET 3.5 and Visual Studio 2008 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio  more...

Building NET 3 5 Applications with Visual Studio 2008 ...Building .NET 3.5 Applications with Visual Studio 2008 Microsoft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation,  more...

Tables Accessibility and Standards in Dreamweaver CS3 Tables, Accessibility, and Standards in Dreamweaver CS3 Adobe When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout  more...

Getting Results without Authority Building Relationships and Credibility ...Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department.  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Problem Solving Determining and Building Your Strengths ...Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving  more...

Effective Interfunctional Relationships Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by  more...

Effective Intercultural Relationships Effective Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...

Effective Intergender Relationships Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Business Grammar Parts of Speech ...u write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and conjunctions. In particular, it focuses on how to use them effectively, and  more...

Interpersonal Communication Communicating with Confidence ...ous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about  more...

Building Rapport in Customer Relationships ...Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Customer Service in the Field Customer Service in the Field How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing  more...

Shaping the Direction of Customer Service in Your Organization ...that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer feedback. This course explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the creation and implementation of quantifiable service standards and methods of evolving  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Asbestos Asbestos This course will provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Building the Coaching Relationship ...Building the Coaching Relationship Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common  more...

Introduction to Industrial Hygiene ...n environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation  more...

Building Positive Support for Change ...Building Positive Support for Change It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without  more...

Social Responsibility in Corporations ...sibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision  more...

Verifying and Building on Ideas ...Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Building a Winning Sales Team ...Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

Exporting and Printing Artwork in Illustrator CS3 Exporting and Printing Artwork in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course  more...

Sustaining Organizational Change ...its of change initiatives? This course covers methods for building and cultivating a culture that effectively sustains organizational change. Specifically, this course introduces techniques for creating a collaborative team environment, as well as strategies for getting employee feedback after change. Finally, techniques for managing and sustaining performance after change initiatives are  more...

Team Dynamics Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's  more...

Basics of Six Sigma Projects and Teams ...ams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...trol the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international standard for process-based project management and are the accepted methods for project  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...t every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As projects become the primary method for getting things done and effecting organizational change, it is crucial to follow a recognized, accepted methodology for managing projects. This course introduces you to PRINCE2 project management  more...

Tables Accessibility Standards in Dreamweaver CS4 Tables, Accessibility & Standards in Dreamweaver CS4 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Fostering Effective Communication and Collaboration Fostering Effective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and  more...

Using Feedback to Improve Team Performance Using Feedback to Improve Team Performance A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your  more...

Using Business Etiquette to Build Professional Relationships ...ips Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and  more...

Marketing Essentials Place Marketing Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...o IP Networks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing Protocol (GLBP) can prevent loss of connectivity by providing redundant default gateway functionality in a way  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ... that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be introduced, resulting in broadcast storms that can potentially cripple the network. The Spanning Tree Protocol (STP) acts as a safety net by breaking those loops and preventing broadcast storms. Spanning-tree  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...rs should always consider using stub area techniques when building networks. Stub area techniques improve performance in OSPF networks and allow the network to scale to significantly larger sizes. Preventing your router from receiving fraudulent route updates by configuring neighboring router authentication is important. You can configure OSPF neighbor authentication in such a way that routers  more...

Public Speaking Strategies Confident Public Speaking Public Speaking Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks  more...

Building Lasting Customer-Brand Relationships ...Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Preparing for Organizational Change Preparing for Organizational Change Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course  more...

Opportunity Development Simulation Opportunity Development: Simulation In this simulation, you will serve as a sales manager for Koshi Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three  more...

Dealing With Conflict Dealing With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

Forming Peer Relationships Alliances at Work Forming Peer Relationships & Alliances at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Key Strategies for Managing Cross Functional Teams Key Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

Printing Help and Automated Formatting in Word 2007 ...e Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing and printing  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...ve changed. Offices are no longer confined to a room or a building and teams often comprise members in different countries, working in different time zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office Communicator 2007 applications. Groove brings small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 Cisco WCS Administration Cisco IUWNE 1.0: Cisco WCS Administration Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The Cisco Wireless Control System (WCS) is a tool that helps to centralize, and therefore simplify, the administration of wireless networks. The WCS can manage multiple access points and controllers as well as offer  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...s clients are mobile and their relative position within a building is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent  more...

Managing ADO NET Connections Commands with VB 2008 ...DO.NET connections and commands are crucial components of building data-driven applications. This course examines managing connections using connection pools and configuration files, as well as stored procedures, and using generic data-access code to establish a connection. Specific topics covered include optimizing ADO.NET connections and commands, ADO.NET transactions, and working with  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2008 and it supports a variety of languages including Visual Basic 2008, Visual C , Visual C#, and Visual J#. ASP.NET 3.5 is Microsoft s latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 2.0, while  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ...drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4.0 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 3.5, while  more...

Developing Strong Customer Relationships ...uccessfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an in-depth knowledge about how your customers operate, their strategic direction, and how you can help them get there. This course provides insight into how you can better understand your customers, build credibility, and position  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Building Trust ...Building Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Tables Accessibility Standards in Dreamweaver CS5 Tables, Accessibility & Standards in Dreamweaver CS5 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ...drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 3.5, while  more...

Managing ADO NET 4 Connections Commands with C 2010 ...DO.NET connections and commands are crucial components of building data-driven applications. This course examines managing connections using connection pools and configuration files, as well as stored procedures, and using generic data-access code to establish a connection. Specific topics covered include optimizing ADO.NET connections and commands, ADO.NET transactions, and working with  more...

Managing Resources During Difficult Times Managing Resources During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.  more...

ABC+D Principles of Healing ...you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem, (i.e. kidney infection) should you take herbs for that problem along with cleansing or building herbs? What herbs/supplements act as activators, (i.e. vitalize the program you are on)? In this course you will examine the four  more...

Advanced Technical Writing Plan, write, and design one of the most common business/technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led Design your own website with our 10 week interactive course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your  more...

Proven success in building an E-business ... is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all of the language and technological information you need to make sound, informed  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Intermediate XML: Creating a DTD ... of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents. You are creating a vocabulary of tags to be used by the writers of those documents, an explicit structure that will be relied on by a parser when it checks those documents for validity, and finally, a  more...

Learn Authorware In 45 Days ...area interactions, Pull-Down menus, Concept of variables, Building Framework pages, and Navigate with Hypertext. I live in the Chicago area. If you need additional information let me know. Someone taking this course should have experience using a computer in a windows environment. No programming experience is required. This course provides you with a hands-on experience using an authoring  more...

Applying Leadership Basics ... the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships. IMPORTANT NOTE: INTERNET  more...

How To Master Business Writing ...strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. It teaches students the importance of pre-writing  more...

Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...

Understanding the Learning Process ...zation. This course offers suggestions and techniques for building up the communication highway between you and your employees. You will learn ways to open up more to your employees as you see things through their perspective. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. You might have the feeling that your employees are  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Moving from Trainer to Performance Consultant ...u identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your  more...

Personal Financial Planning ...ts for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the  more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and  more...

Efficient Reading: Improving Speed and Comprehension This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for  more...

Building Self Confidence For Women Learn to free yourself from doubt and enjoy all life has to offer. Whether you feel shy, have fears giving presentations or lack the success you want in life it could be your self-confidence that needs a boost. With a belief in yourself and your abilities overcoming obstacles is enhanced. ?If you think you can you can, and if you think you can?t you can?t.? Highly recommend 1 to 2 online chats  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

The Trump Way to Wealth ...our own pace. Each audio series address a separate wealth building topic.How it works The Trump Way to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to  more...

Turn Your Life Experience Into College Credit ... life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have been out of the paid workforce and are seeking new  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Reaching Teenagers ...pecific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you will complete projects  more...

Scaffold Safety Training Program ...building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won ™t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny  more...

Java 2 -- Building Graphical User Interfaces This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces. This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package. It explains the important methods and alignment  more...

SQL Server 2000 - XML-Enabled Applications Using SQL 2000 This course is designed to teach students the basics of SQL and XML in building and combining applications where database functions are required This course will give students a good understanding of how to use SQL 2000 in building and integrating applications that use or require a database and are enabled with XML. Course includes a primer for SQL and XML calls for SQL. Course also covers using  more...

AutoCAD 2006 2D ...of Architecture. She teaches Computer Aided Design (CAD), Building Information Modeling (BIM), Computer Aided Facilities Management (CAFM), and Geographical Information Systems (GIS). In addition to her technology courses, Kristen?s work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this  more...

AutoCAD 2006 3D ...of Architecture. She teaches Computer Aided Design (CAD), Building Information Modeling (BIM), Computer Aided Facilities Management (CAFM), and Geographical Information Systems (GIS). In addition to her technology courses, Kristen?s work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this  more...

Achieving Solar - An Introductory Guide Learn the fundamentals of today`s solar energy applications for homes and small businesses. Site considerations will be covered, as well as payback and economic considerations for solar energy systems.Student has access for 60 days but may complete the course sooner. Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of  more...

Adobe CS3 Web Design: Workflow ...-technical clients to take over ongoing site maintenance. Building better web experiences just got easier. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new  more...

Adobe Dreamweaver CS4: Essentials ...the techniques you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ... and classes. You'll also get some hands-on experience by building several typical games using Flash CS3 and ActionScript. Plus, you will also learn how to build your own ActionScript 3 custom class files. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS3:  more...

Adobe Flash CS4 Professional: Essentials ...lessons include working with video and video controllers, building and modifying a Motion Tween, motion presets, production animation techniques and how to set up and use the new Frame Spans. By the time you have completed Total Training for Adobe Flash CS4 Professional: Essentials you will have the confidence, experience and tools effectively utilize flash when constructing your own rich media  more...

Building with the Basics: Grammar and Punctuation ... but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants to ?build? documents using the tools of their  more...

Certified Compliance Inspector of Stormwater (CCIS Certificate) .... This certificate is approved by the United States Green Building Council (USGBC). Certified Compliance Inspector of Stormwater (CCIS?) The 6-hour CCIS? online certification class educates and certifies municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This training covers the physical techniques as  more...

Certified Preparer of SWPPP (CPSWPPP Certificate) .... This certificate is approved by the United States Green Building Council (USGBC). Certified Preparer of SWPPP (CPSWPPP?) The 8-hour CPSWPP? online stormwater training and certification educates and certifies individuals to prepare Storm Water Pollution Prevention Plans. Professionals certified as a CPSWPPP? are also certified to implement and inspect sites for stormwater compliance. This  more...

Effective Business Communication Series ...strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.Audience:  more...

HTML 4 ...b has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...manage the market strategy and operations of a multi-unit building and develop a management strategy to increase the overall value of the property. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a  more...

Oracle 10g OCA ...ill provide the necessary knowledge base so you can begin building your foundation with Oracle 10g. An Oracle Certified Associate (OCA) demonstrates a solid foundation of skills for an apprentice or entry-level job role. By earning your OCA you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...Inspectors Ontario Association of Home Inspectors Ontario Building Envelope Council Ontario Plumbing Inspectors Association Professional Engineers of Ontario Greater Toronto Home Builders' Association Note: By Industry-Based we mean that industry recognizes and draws continually upon this program source for their Corporate and Commercial Training purposes in which Certificates of Completion or  more...

Stormwater Subcontractor Short Course The 1 hour online Subcontractor Short Course educates subcontractors on the basics of stormwater compliance, and the importance of protecting and maintaining BMPs on a construction site. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved  more...

Supply Management Contract Writing ...ss order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren ™t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor  more...

Teams That Work ...eadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance. This self-directed course can be completed within 90 days or  more...

Build Your Own BIZ - How to Borrow Money ...row money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Obtain a  more...

CSS ...b has spent his entire career managing computer networks, building web sites, and teaching others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including  more...

Learn Grammar the Easy Way (Part 1) ...ar: parts of speech and sentence structure. These are the building blocks from which all written communication is constructed. Students will get to test their understanding through self-quiz exercises and through short exercises assigned by the instructor. The instructor will be available via e-mail to tutor students as they have questions, etc. A self-test at the end of the course will allow  more...

CompTIA A+ 2009 ...n experience or equivalent knowledge includes installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems. A+ certification ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to  more...

Adobe Encore CS4: DVD Workflow ...he series covers everything from importing file types, to building custom menus, and even exporting to flash. Whether you are new to Encore, or just brushing up on a technique, this series is just what you need to get up to speed fast. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage Wise companies realize that the protection of the environment is a very real concern to the general population. In fact, going green to protect the environment is viewed as the right thing to do. It is also the smart thing to do. If a business wants to attract the increasingly environmentally conscious market and gain a competitive edge, it must become known as an eco-friendly company. This course  more...

The EcoBroker Certificate Program ...fficient attributes of a variety of products, appliances, building materials, and building designs. Real estate professionals benefit from increased knowledge, understanding, and the ability to provide their clients with information and access to technical experts in the field. In turn, the buyers and sellers of real estate, as well as members of the general public, enjoy a variety of energy  more...

How to Motivate Employees ...ss management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. How to Motivate Employees This course presents the concepts of  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...reek forms, spelling, and pronunciation, with emphasis on building a working medical vocabulary in all the body systems and medical specialties, in laboratory medicine and imaging, and in pharmacology. Textbook: The Language of Medicine, 7th ed., by Davi-Ellen Chabner, 2003. Published by W.B. Saunders Co., Philadelphia. ISBN #0-7216-8569-2.3. Medical Science Description: Content and terminology  more...

Mastering Intuit QuickBooks Pro 2009 ...s, vendors, customers, assets and liabilities, along with building customized reports, this course allows you to master QuickBooks software so you can master your business.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. use as a handy, desktop reference. Mastering Intuit QuickBooks  more...

Building ASP NET Applications To introduce the basic elements in writing ASP.NET pages  more...

XML Web Services and Microsoft NET To introduce the concepts of XML web services, publishing, and accessing  more...

Building Web Services and Web-Service Clients with Microsoft NET To build a web service and web-service clients in .NET  more...

Building ADO NET DataSets To describe how to use ADO.NET's disconnected DataSet object model, including DataSets, DataAdapters, DataTables, DataRelations, DataRows, and DataColumns  more...

Building ADO NET DataSets To describe how to use ADO.NET's disconnected DataSet object model, including DataSets, DataAdapters, DataTables, DataRelations, DataRows, and DataColumns  more...

Windows Services in VB NET To show how to build, debug, deploy, and use Windows Services with Visual Basic .NET  more...

Interoperability and Serviced Components To show how to access unmanaged code from .NET and vice versa, and how to build, deploy, and use serviced components  more...

NET Remoting To create and use specific .NET Remoting services  more...

XML Data Access in VB NET To use the .NET Framework to manage XML data  more...

Building and Modifying Web Sites in FrontPage 2002 To explain how to build and modify web sites using FrontPage 2002  more...

Using Text in Flash MX 2004 To demonstrate how to use text and to give an overview of components and form building in Flash MX 2004  more...

Windows Services in C To demonstrate how to build, debug, deploy, and use Windows Services with C#  more...

Interoperability and Serviced Components in C To demonstrate how to access unmanaged code from .NET and vice versa, and how to build, deploy, and use serviced components  more...

NET Remoting in C To demonstrate how to create and use specific .NET Remoting services  more...

XML Data Access in C To explain how to use the .NET Framework to manage XML data  more...

Building XML Web Services in Microsoft NET To introduce the concepts of XML Web Services, publishing, and accessing web services  more...

Building and Using Web Services To demonstrate how to build and use a .NET web service  more...

Building Web Services and Web Service Clients with Microsoft NET To demonstrate how to build a web service and web service clients in .NET  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Managing Upward Relationships ...s. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a good work environment. This requires managers to learn  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Managing as Coach and Counselor ... their self-esteem, confidence, and competence, you'll be building on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly  more...

Introduction to Online Branding Are you thinking about moving a product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining  more...

Strategies for Building an Online Brand ...e. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment. Additionally, the course explores tactics for building and maintaining long-term online customer relationships. The use  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Experiencing the Behavioral-based Interview How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be  more...

Interviewing Effectively The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Introduction to Brand Management ...ilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer,  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Evaluating Brand Effectiveness ...Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Building a Quality Management System This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and  more...

Building a Healthy System Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

Cisco BSCI 3 0 Tuning OSPF Configurations To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing  more...

Cisco BSCI 3 0 Tuning BGP Implementations To enable you to recognize BGP neighbor states, attributes, best-path selection, and authentication and troubleshooting techniques.  more...

Cisco BSCI 3 0 Implementing Multicast To enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols  more...

Cisco BSCI 3 0 BGP for Enterprise ISP Connectivity To enable you to describe BGP concepts and terminology, and the processes of BGP implementation for enterprise ISP connectivity  more...

Cisco BSCI 3 0 Manipulating Routing Updates To enable you to describe the processes of manipulating routing updates using multiple IP routing protocols, configuring and verifying route distribution, controlling routing update traffic, and implementing and configuring DHCP, one of Cisco's advanced IOS features  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Cisco BSCI 3 0 Configuring Advanced Elements of OSPF To enable you to describe OSPF network link maintenance, interarea and external route summarization, implementation and verification of OSPF parameters, and OSPF network authorization  more...

Cisco BSCI 3 0 EIGRP Options Authentication and Issues To enable you to describe and configure EIGRP advanced options, authentication, and recognize common issues when configuring EIGRP in an Enterprise Network  more...

Cisco BSCI 3 0 Configuring Simple Elements of OSPF To enable you to describe OSPF network architectures, operations, information flows, single area and multiarea routing  more...

Cisco BSCI 3 0 Configuring EIGRP To enable you to describe the processes of EIGRP implementation, route selection, and configuration verification in diverse, large-scale networks  more...

Cisco BSCI 3 0 Network Requirements To enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks  more...

Cisco BSCI 3 0 Tuning BGP Implementations To enable you to recognize BGP neighbor states, attributes, best-path selection, and authentication and troubleshooting techniques.  more...

Cisco BSCI 3 0 Tuning OSPF Configurations To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing  more...

Cisco BSCI 3 0 Implementing Multicast To enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing  more...

Cisco BSCI 3 0 BGP for Enterprise ISP Connectivity To enable you to describe BGP concepts and terminology, and the processes of BGP implementation for enterprise ISP connectivity  more...

Cisco BSCI 3 0 Manipulating Routing Updates To enable you to describe the processes of manipulating routing updates using multiple IP routing protocols, configuring and verifying route distribution, controlling routing update traffic, and implementing and configuring DHCP, one of Cisco's advanced IOS features  more...

Cisco BSCI 3 0 Configuring Advanced Elements of OSPF To enable you to describe OSPF network link maintenance, interarea and external route summarization, implementation and verification of OSPF parameters, and OSPF network authorization  more...

Cisco BSCI 3 0 The IS-IS Protocol To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks  more...

Cisco BSCI 3 0 Configuring Simple Elements of OSPF To enable you to describe OSPF network architectures, operations, information flows, single area and multiarea routing  more...

Cisco BSCI 3 0 EIGRP Options Authentication and Issues To enable you to describe and configure EIGRP advanced options, authentication, and recognize common issues when configuring EIGRP in an Enterprise Network  more...

Cisco BSCI 3 0 Configuring EIGRP To enable you to describe the processes of EIGRP implementation, route selection, and configuration verification in diverse, large-scale networks  more...

Cisco BSCI 3 0 Network Requirements To enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures  more...

Cisco IP Addressing Design Concepts To determine the factors influencing the design of IP addressing and identify the necessary guidelines for building an efficient IP addressing solution  more...

Using Text in Flash MX 2004 To demonstrate how to use text and to give an overview of components and form building in Flash MX 2004  more...

Using Text in Flash MX 2004 To demonstrate how to use text and to give an overview of components and form building in Flash MX 2004  more...

Project Planning Controlling a PRINCE2-aligned Project ... the project management process. These components are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes eight components: Business Case, Organisation, Plans, Controls, Management of Risk, Quality in a Project Environment, Configuration Management, and Change Control. This methodology is recognised as an international standard for  more...

Dreamweaver MX Web Applications ...ing both a PC and Macintosh. Mark also guides you through building dynamic pages using Macromedia's Live Object and Server Behaviors with ASP, ASP.NET and ColdFusion MX. Course Duration: 7.5 Hours Introduction What is Dreamweaver MX System Requirements Lessons & Sites & Trial Software Workspace - Windows Workspace - Macintosh Extensibility Using CSS Creating Pages using XHTML Configuring  more...

Access 2000 User Series ...e Using a Wizard 1.4 Creating a Database from Scratch 2.0 Building and Modifying Tables (49 Minutes) 2.1 Creating Tables Using a Wizard 2.2 Creating Tables from Scratch & Data Types 2.3 Setting Primary Keys 2.4 Field Properties 2.5 Input Masks 2.6 The Lookup Wizard 2.7 Indexes 3.0 Working with Relationships (27 Minutes) 3.1 Introduction to Relationships 3.2 Benefits of Relationships 3.3 Types  more...

Access 2000 Intermediate ...e Using a Wizard 1.4 Creating a Database from Scratch 2.0 Building and Modifying Tables (49 Minutes) 2.1 Creating Tables Using a Wizard 2.2 Creating Tables from Scratch & Data Types 2.3 Setting Primary Keys 2.4 Field Properties 2.5 Input Masks 2.6 The Lookup Wizard 2.7 Indexes 3.0 Working with Relationships (27 Minutes) 3.1 Introduction to Relationships 3.2 Benefits of Relationships 3.3 Types  more...

Access 2000 Advanced ...Building and Modifying Forms (51 Minutes) 1.1 Adding Controls 1.2 Selecting Controls 1.3 Moving, Sizing and Deleting Controls 1.4 Aligning Controls 1.5 Changing Control Properties 1.6 Changing the Tab Order Controls 1.7 Form Properties 1.8 Working with Combo Boxes and List Boxes 2.0 Building and Modifying Reports (26 Minutes) 2.1 Understanding Report Bands 2.2 Working with Controls 2.3 Creating  more...

PowerPoint 2000 Advanced PowerPoint 2000 Advanced (1 Hour 30 Minutes) 1.0 Working Visual Elements (3 Minutes) 1.1 Adding Textured Backgrounds 1.2 Applying Diagonal Borders to a Table 2.0 Using Data from other Sources (20 Minutes) 2.1 Exporting an Outline to Word 2.2 Importing an Outline from Word 2.3 Adding a Table from Word 2.4 Inserting an Excel Chart 2.5 Adding Sound 2.6 Adding Video 3.0 Creating Output (12 Minutes)  more...

PowerPoint 2000 Set of 3 PowerPoint 2000 Beginning (1 Hour 29 Minutes) 1.0 Getting a round in PowerPoint (4 Minutes) 1.1 The PowerPoint Screen 2.0 Creating a Presentation (23 Minutes) 2.1 Types of Slides & Work Views 2.2 Creating a Presentation with a template & or Wizard 2.3 Creating a Presentation from Existing Slides 2.4 Deleting Slides in different Views 2.5 Inserting Headers and Footers 2.6 Sending a Presentation Via  more...

Dreamweaver MX Advanced ...d CSS CSS Preferences The Box Model Creating a CSS Layout Building the Header Applying Style to the Main Content Link and List Styles CSS Layout Wrap-up External CSS Editor CSS Layout Resources CSS Navigation Bar More on Advanced CSS Floating Content Stacking CSS Boxes Transitional Table Layouts CSS and Data Tables CSS and Print Design Time Stylesheets Linking CSS Files CSS and Contribute  more...

Overview of Project Managing a PRINCE2-aligned Project ...t every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This course introduces you to project management practices and standards advocated by the  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

The Customer Service Agent in Action ...ring of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Access 2000 - Proficient ...ous versions of the program to provide powerful tools for building and maintaining professional databases.Topics include basic database concepts,planning a database, creating and modifying tables and forms,finding and sorting data,working with queries,creating reports,and working on the web. DiscoverWare products combine audio,animation, and software simulation with a unique user interface to  more...

Brand Management Developing a Brand Strategy ...ent: Developing a Brand Strategy gives you information on building, defending, and developing brand equity as well as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this program, you  more...

Sales Skills Gaining Customer Commitment ... Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's  more...

Brand Management Branding on the Web Brand Management: Branding on the Web gives you information about branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By  more...

Professional Selling Over the Phone Prospecting ...n addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a s voice mail. Select the guidelines for building business relationships with prospects. Select the guidelines for maintaining  more...

Sales Management Building a Championship Sales Team ...Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set  more...

Sales Management Motivating Sales Teams to Win ...l Learning Time 2 to 4 hours Objectives Unit 1: Building Motivation in a Sales Team (0.5 - 1 hour) Identify the actions you can take to ensure that sales team members have high motivation levels. Apply the appropriate actions to ensure that sales team members have high motivation levels. Identify the functions of a  more...

Consulting Skills Building Consulting Relationships ...Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a  more...

Visual InterDev 6 0 Building Web Sites and Pages C ourse Overview This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and  more...

Oracle Database 10g PL SQL Fundamentals Part 1 ...ations for handling nulls. Identify considerations for building Boolean conditions. Identify the syntax of loop statements. Identify the syntax for controlling explicit cursors. Identify the syntax for using cursor FOR loops. Identify the syntax used to obtain status information about a cursor using explicit cursor attributes. Identify the syntax of the FOR UPDATE clause.  more...

Macromedia Captivate 1 0 Building Simulations Development Curriculum The Macromedia Captivate 1.0: Building Simulations & Development Curriculum includes the following courses: Macromedia Captivate 1.0: Getting Started Macromedia Captivate 1.0: Developing Movies Macromedia Captivate 1.0: Movies, Quizzes & MenuBuilder To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Networking Technologies Series TCP IP Protocols ...ols Duration: 2 Hour(s) Identify the methods of building a routing table. Identify the features of a routing daemon. Match direct and indirect routing types with their features. Sequence the steps in the updating of routing information between two interconnected networks. Identify the feature of Gateway-to-Gateway Protocol (GGP). Identify the features of the GGP. Identify  more...

Introduction to E-Commerce ...ds. E-commerce in Enterprise. E-commerce Technology Building Blocks. Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian Portuguese, US English Total Learning Time: 7  more...

C Programming - Part 1 ...n to its standardized form of ANSI version. Sequence the building block elements that form a complete C program. Match the steps of the program development cycle in C with their functions. Compile a given C program by using the gcc compiler of the GNU Foundation. Match the lexical elements of C with their types. Identify the data type to be used in a given situation. Identify the valid  more...

Building Cisco Remote Access Networks Curriculum The Building Cisco Remote Access Networks Curriculum includes the following courses: Building Cisco Remote Access Networks: Part 1 Building Cisco Remote Access Networks: Part 2 Building Cisco Remote Access Networks: Part 3 Building Cisco Remote Access Networks: Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...