Instructor Led Building Relationships Training Classes

Communication Training ... with others Build positive relationships Unit 3: Building Relationships through Feedback Use paraphrasing effectively Provide positive and constructive feedback in business setting Unit 4: Communication with Supervisors Identify with types of ineffective supervisors Interact with an ineffective supervisor, promote an idea and accept constructive criticism  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided Business performance improvement depends on making and supporting better decisions. Decisions can be made by either one person or a team. The vast majority of decisions are implemented by teams. To maximize the impact of these decisions, we want to maximize the contribution each more...

Renewing the Relationship Renewing the Relationship Overview The close of the sale marks either the end or the beginning of a profitable, win/win relationship. Use your business relationship to build your base of references and identify additional opportunities within the account. And sometimes the toughest sale comes after the customer signed the contract! Learn how to leverage the post-sale problems to your more...

Customer Service Skills ...will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize more...

Managing Up, Through or Around: Influence at Work This session is about creating and extending your influence in the organization by giving you positive choices for dealing with higher-ups and peers. Instead of engaging in competition or passive aggressive behavior, we give you the skills you need to make it more likely you will get things done, get the respect you deserve, and build positive relationships. This program is offered "in-house" more...