From Serebra Learning Corporation
Building Relationships to Get Results 
You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss."
When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As
Jack London said, "
Life is not always a
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Telephone Skills: Effectively Managing Inbound and Outbound Calls 
This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also
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Coaching: Building Relationships 
In
Coaching:
Building Relationships you will learn how to establish a coaching relationship with your employees evaluate employees' personality types and detect morale-building motivators. In addition you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the
CARE process for establishing trusting relationships with your
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From 123-CBT Computer Based Training
Sales Skills Gaining Customer Commitment 

... Complete three actions to help you when building relationships with clients. Ask situation-appropriate questions during the sales process. Respond to a client based on his or her stage of need. Explain how your product or service meets the key issues. Manage a client's
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Sales Management Building a Championship Sales Team 

...- 1 hour) Sequence the steps for building relationships that increase motivation. Follow the steps for building relationships that increase motivation. Select the steps for building trust among sales team members. Follow steps for building trust between sales professionals and yourself.
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Advanced Interpersonal Communication Building Relationships 

...Building
Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific
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Women in Leadership Developing a Leadership Path 

... Identify the guidelines for building relationships with co-workers. Identify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Identify the guidelines for relating to male co-workers. Select the guidelines for relating to female
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Coaching Building Relationships 

...Building
Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the
CARE process for establishing trusting relationships with your employees.
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Advanced Interpersonal Communication Series 

The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication:
Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to
Build a
Positive Culture To review individual course descriptions, please return to the previous page and select the desired
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Telephone Skills Effectively Mng Inbound Outbound Calls 

... procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To
Screen calls. Give the caller options. Deliver negative messages. Close a sale. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment
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Motivation Fostering Employee Motivation 

...cific needs. Follow steps for building relationships that increase motivation. Follow guidelines for encouraging employee accountability. Identify steps to change a de-motivating culture into a motivating one. Avoid common de-motivators. Identify how to
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