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How To Master Communications Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -  more...

Word 2002 This course is designed to to familiarize users with the key introductory, intermediate, and advanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills  more...

Linux Red Hat Advanced System Administration Part 2: Advanced Installation and Basic Configuration The second course in the Linux Red Hat Advanced System Administration series builds up a deeper understanding of some installation and startup options. It covers some installation troubleshooting and initial configuration. It also covers how to set up users and manage software after a Red Hat Linux installation.  more...

Field Sales Foundations ...ut the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the  more...

Assessing Customer Behavior ...ly appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques that help make the experience a positive one for both the customer and the TSA handling the call. Technical Support Agents seeking to acquire new skills or improve the  more...

Communicating a Shared Vision If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and  more...

Economics Part 1 The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...

Introduction to Economics Basic Concepts in Microeconomics ...builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at Managers, Directors, and  more...

Visual Basic 6 Introduction Part II ...lity and programming capabilities of Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to create standard modules. The second unit  more...

Visual Basic 6 0 Intermediate ...builds on the concepts learned in the first course, Introduction to Visual Basic 6.0, and covers more advanced topics leading to certification in Visual Basic. The student will review what was learned in the introductory course, and then begin learning more advanced development techniques and technologies.Related Exam: Microsoft Exam #070-176: Designing and Implementing Desktop Applications  more...

Visual Basic 6 0 ActiveX COM Part I ...builds and extends the skills beyond basic Visual Basic programming by introducing ActiveX components and the Component Object Model (COM). The Component Object Model (COM) is an open, extensible standard on which ActiveX is based. By understanding COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts  more...

Web Application Tracing and Debugging in C To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...

Web Application Tracing and Debugging in VB NET To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...

OS 390 MVS JCL Intermediate ...builds and extends the skills and knowledge developed in OS/390 MVS JCL Introduction (38053). This intermediate course introduces techniques to increase the student's effectiveness as a system user and JCL programmer. The course discusses special DD statements that can extend the student's capabilities and provide relief from repetitive coding in JCL. In particular, students will learn to use  more...

OS 390 MVS JCL Advanced ...builds and extends the skills and knowledge developed in the OS/390 MVS JCL Introduction and Intermediate courses (38053, 38054). This advanced course introduces techniques to increase effectiveness as a system user and JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements that  more...

OS 390 ISPF Programming Dialogs ...builds on the concepts introduced in OS/390 ISPF Dialog Management Services (38081), which provided an overview of the possibilities when using ISPF dialogs. This course shows how to code a sample dialog in ISPF, based on an extended real-world example. At the end of the course, the student has coded a complete dialog, including panels, menus, help panels, functions, variables, tables, and file  more...

MS PowerPoint 2003 Proficient User ...builds on the knowledge acquired in the first course of this two-part series Microsoft PowerPoint 2003 Fundamentals. In this course the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks importing objects and working with charts and graphs. This course teaches how to  more...

SQL Server 7.0 Database Admin. Part I This course builds upon previous courses by covering database management and provides a foundation for advanced courses on data warehousing client/server application development and SQL to IIS active server pages. Related Exams: Prepares users for both Microsoft Exams #070-028 Administering Microsoft SQL Server 7.0 and #070-029 Designing and Implementing Databases with Microsoft SQL Server 7.0.  more...

MS PowerPoint 2003 Proficient User ...builds on the knowledge acquired in the first course of this two-part series, Microsoft PowerPoint 2003 Fundamentals. In this course, the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks, importing objects, and working with charts and graphs. This course teaches how to  more...

SQL Server 7.0 Data Warehousing SQL Part I ...tructured Query Language and new or improved features. It builds on this foundation to cover client/server web applications programming replication administration security and configuration/optimization. Data Warehousing sometimes called Decision Support System (DSS) is a multi-step process of collecting cleansing and storing data for use in analyses and reporting applications making  more...

Microsoft PowerPoint 2002 Expert User This course builds on the skills acquired in the PowerPoint 2002 Proficient User course (74041), and enables the learner to master advanced skills in PowerPoint. The course covers presentation enhancements, using and inserting charts and tables, importing objects and making the final presentation as professional as possible.  more...

Microsoft Windows XP Professional User Fundamentals This course presents the learner with the skills to become proficient at Microsoft Windows XP. It builds from some basic assumptions about the learner's previous experience within a Windows environment and it comprehensively guides the learner through the basics of using this latest version of Windows with the emphasis on learning by doing.  more...

Microsoft Windows XP Professional Advanced User ...builds on the learner's existing knowledge of the Windows XP operating system by teaching the more skilled facets of XP's functionality and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows  more...

Microsoft PowerPoint 2002 Expert User This course builds on the skills acquired in the PowerPoint 2002 Proficient User course (74041) and enables the learner to master advanced skills in PowerPoint. The course covers presentation enhancements using and inserting charts and tables importing objects and making the final presentation as professional as possible.  more...

Oracle PL/SQL: Basics This course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming. Numerous  more...

Oracle9i PL/SQL: Basics The Oracle9i PL/SQL: Basics course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming.  more...

Crystal Reports 8.5: Introductory Report Design Part 2 ...builds on the information taught in the first course Crystal Reports 8.5: Introductory Report Design Part 1 (13889). Learners will be working with formulas linking reports working with Cross-tabs formatting sections creating charts and creating geographical maps. After completing this course learners will be able to use some of the advanced Crystal Reports tools to create more interactive and  more...

Web Services Development using WebSphere Studio 5 Part 3: Web Services Clients and J2EE This course opens with the fundamentals of writing Java clients for a Web Service application. It then covers WebSphere Studio support for SOAP including Web Services Description Language (WSDL) files Web Service proxies and the TCP/IP Monitor. The second unit covers Java 2 Enterprise Edition (J2EE) fundamentals its primary services and the relationships between J2EE components and how these  more...

Business Intelligence ...builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the point of  more...

JCL/ESA Coding Level II Builds and expands on JCL/ESA Coding Level I. Enables programmers to effectively use MVS and JES control languages.  more...

JCL Advanced Coding Builds and expands on JCL/ESA Coding Level I. Enables programmers to effectively use MVS and JES control languages.  more...

JCL/XA Coding Level II Builds and expands on JCL Coding Level I. Enables programmers to effectively use MVS JCL.  more...

Advanced Operations in C This is the third course in the series of four courses. This course builds on the existing knowledge of the students by imparting necessary skills to apply advanced concepts and techniques to C programs. The set of skills include using directives and performing I/O operations. This course also covers the techniques for handling and debugging errors.  more...