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From Lorman Education Services
How to Succeed at Selling to Difficult Customers
...tsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable
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How to Succeed at Selling to Difficult Customers
...tsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and profitable
more...
From Marigold Consulting
Recognizing Bullying Behavior in the Workplace
...s audioconference, wea ™ll look at the definition of bullying, highlight some statistics on workplace bullying, review examples of bullying behavior and tactics, and conclude by discussing reasons why people bully. In the second part of this session, wea ™ll look at some practical strategies to use in the workplace when confronting bullying behavior. Managers will learn techniques to
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