Instructor Led Business Training in County Antrim, uk

Microsoft Publisher ... a publication from scratch or use one of the hundreds of business and personal designs available in Publisher. Microsoft Publisher is an easy to use, flexible program for creating newsletters, brochures, business cards, postcards, flyers, among others for print, email, and the Web. Prerequisites No experience of Microsoft Publisher is necessary. BENEFITS Course Objective: You will  more...

Introduction To Business Objects ...Business Objects, you can have powerful reporting capabilities at your command. This two-day instructor-led course will bring the most powerful aspects into clear focus, so you can effectively use its tools to: - present and analyze information - distribute documents and reports throughout your business - use the major reporting features of Business Objects with remarkable ease and  more...

Business Objects Universe Designer ...s needed to efficiently create and maintain Universes for Business Objects, allowing you to easily access and run reports. This course is for individuals who need to design, build, document, maintain and distribute Business Objects Universes. COURSE CONTENT: Understanding Business Objects Universes Understanding How Universes Allow Users To Query Databases Using Their Everyday  more...

Introduction To MS Viso ...business and technical users the power to visualise and communicate ideas, information, and systems. Use the simple, flexible tools in Visio to easily create business and technical charts and graphics that capture your inspiration and communicate it with impact. This is a 1 day course. PREREQUISITES - No previous experience of MS Visio is required. COURSE CONTENT - Learning Your Way  more...

Advanced Selling Skills ... emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business more quickly and with greater conviction. Contents: By the end of this course each delegate will be able to: Explain the differences between marketing, selling and negotiation Control the sales interview by recognising and  more...

Business and Report Writing Skills ...ce in producing written material Adopt the principles of business writing style and language Write effective letters suitable for their purpose Brush up on punctuation and proof-reading skills Understand how to produce professional reports. Contents: Writing to communicate: - Identifying the barriers to understanding the written word Style and Language The principles of effective  more...

Coaching for Leaders Managers ...heir personal goals link to the goals of the team and the business. This course aims to give leaders and managers the skills to read and motivate; and to achieve 'win-win' situations at work. Contents: Day One Introduction to transactional analysis Effective leadership and team building Using the GROW model in coaching How behaviour and personality influence the way people  more...

Customer Care - Developing a Care Culture ... Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their  more...

Finance for non-finance Managers Course Objectives: This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage  more...

Finding creative solutions to problems ...n harmoniously damage productivity, relationships and the business as a whole. Useful approaches to problem solving include understanding how to work with other people as well as the ability to see the a problema ™ in as broad a capacity as possible. This 2 day programme focuses on the fundamental distinction between those problems which happen to us - a presented problemsa ™ and  more...

Managing Excellent Customer Service Course Objectives: The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it  more...

ISO 90012008 - An Introduction to the Standard ... 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 requirements The relevance of ISO 9001 to a business management system What is meant by Management  more...

Construction Design and Management Regulations 2007 ... of effort and can be a dangerous distraction to the real business of risk reduction. . . Contents: This interactive one day course will guide delegates in understanding their duties and assist them in targeting effort where it will do the most good to reduce and manage risks. Legislation overview CDM application and Notification The dutyholders - Client - CDM Co-ordinator -  more...

IOSH - Directing Safely ... the programme Module 2: Health & Safety management good business sense Examining the reasons for the promotion of health and safety and focusing on the influential Turnbull Report and the Revitalising Health and Safety strategy. Module 3: Health & Safety getting it wrong Raising awareness and understanding of accidents and their causes, consequences and costs. Module 4: Health & Safety  more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts.  more...

Managing the Salesforce Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received  more...

Managing unacceptable employee behaviour ...eputation, operations and possibly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for  more...

Performance Management ...im of this course is to enable delegates to achieve their business objectives by developing the skills of their staff and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete  more...

Training Needs Analysis Course Objectives: Training Needs Analysis is designed to help you identify the precise areas where training is required for your organisation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goals, objectives and culture; creating training solutions that are specific to the  more...