Instructor Led Business Training in New Hampshire, USA

Effective Software Testing Techniques This two day workshop is designed to improve the quality of software testing, decrease development time, reduce maintenance costs, and design and develop improved products the first time around. Workshop is highly participative with students designing scripts and test cases for actual applications. Improvement in the design and development of Business Requirements are workable product. Quality  more...

Software Testing Quality Assurance Skills ...signing and Implementing Testable Requirements, Enhancing Business Analysis Processes, Testing Commercial Off The Shelf Software (COTS), Software Support, Test Planning, AGILE Development and Testing, Improving Customer Satisfactions Skills and more. These workshops are designed for software developers, business analysts, project managers, quality assurance, system testers, and other people  more...

Master Data Integrity Course Master Data Integrity Course How to establish formal processes and data ownership to ensure the data asset stays in control and creates value This course is a hands-on, instructor-led, course designed to demonstrate the critical role of master data and its integrity as a cornerstone of a company s quest for Business Excellence. Enabling an ERP system to contribute value to the enterprise relies  more...

Customer Service for Service Employees As we say in the hotel business, serving customers and guests is like being on stage. Teach your service employees how to treat their jobs like award-winning performances, and give them techniques for handling different types of service challenges specific to your industry.  more...

Business Writing Writing is like eating spinach; either you love it or you hate it. Most of your employees hate it, so give them the tools they need to get it done. This nands-on workshop breaks the writing process down into manageable steps, and helps partcipants overcome the natural tendency to procrastinate  more...

Balancing Business and Customer Needs ...Business & Customer Needs Overview In our jobs, we are often required to make decisions that impact others in our organization and the profitability of the company. It is often difficult to balance these decisions with the needs of our customers. In this module, we will take a look at how to make these decisions. We will also explore the various relationships we will have with our  more...

You REALLY are The One at Your Company You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the  more...

Performance Consulting Overview I need a day-long course that will help motivate my staff. We should build a WBT module on that; I think we can use some of the PowerPoint slides we already have. Training often fails before the first word is written or the first draft is created. The reason it fails is that it doesn t increase the performance of individuals so they can contribute (i.e., more, better,  more...

Analyzing Performance Analyzing Performance Overview The best training solution in the world won t work if it s not addressing the real performance problem. In this module you ll learn how to quickly and confidently identify the performance problem, the reason for the problem, and appropriate solutions. As importantly, you ll learn techniques to increase the value you bring to your team and to your department  more...

Forming Business Relationships ...Business Relationships Overview Studies indicate that only 25% of the population has the same type of personality as yours. You struggle to get along with the other 75%. Learn how to do more than just get along with all of your customers: learn how to work with them so they consider you a true partner. More and more, relationships are becoming the difference in sales. People buy  more...

Renewing the Relationship Renewing the Relationship Overview The close of the sale marks either the end or the beginning of a profitable, win/win relationship. Use your business relationship to build your base of references and identify additional opportunities within the account. And sometimes the toughest sale comes after the customer signed the contract! Learn how to leverage the post-sale problems to your  more...

Enhancing Customer Courtesy Skills Enhancing Customer Courtesy Skills Overview Some skills help elevate your customer relationship to the next level; others are prerequisites — they re simply tickets into the big game! Acting in a professional, predictable, and respectful manner is not just good sense, it s a business requirement. However, bad habits are hard to break and even the best of us need a refresher from time  more...

Implementation of Change The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will  more...

Managing a consulting Business This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.  more...