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Business Training Seminars and Classes
From 123-CBT Computer Based Training
BASIC BUSINESS MATH on-line e-learning cbt (computer based)cd rom BASIC BUSINESS MATH  more...
BUSINESS LAW ESSENTIALS on-line e-learning cbt (computer based)cd rom BUSINESS LAW ESSENTIALS  more...
INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS on-line e-learning cbt (computer based)cd rom INFORMATION SECURITY BEST PRACTICES FOR BUSINESS USERS  more...
RUNNING EFFECTIVE BUSINESS MEETINGS on-line e-learning cbt (computer based)cd rom RUNNING EFFECTIVE BUSINESS MEETINGS  more...
BUILDING MAINTAINING TRUST on-line e-learning cbt (computer based)cd rom BUILDING & MAINTAINING TRUST  more...
BUSINESS ETHICS on-line e-learning cbt (computer based)cd rom BUSINESS ETHICS  more...
THE ROLE OF HR AS BUSINESS PARTNER on-line e-learning cbt (computer based)cd rom THE ROLE OF HR AS BUSINESS PARTNER  more...
FUNDAMENTALS OF LEAN FOR BUSINESS ORGANIZATIONS on-line e-learning cbt (computer based)cd rom FUNDAMENTALS OF LEAN FOR BUSINESS ORGANIZATIONS  more...
CAMPUS TO CORPORATE on-line e-learning cbt (computer based)cd rom CAMPUS TO CORPORATE  more...
BUSINESS ETHICS on-line e-learning cbt (computer based)cd rom BUSINESS ETHICS  more...
WORKING WITHOUT A NET THE BUSINESS OF RISK on-line e-learning cbt (computer based)cd rom WORKING WITHOUT A NET: THE BUSINESS OF RISK  more...
Constructive Feedback and Criticism on-line e-learning cbt (computer based)cd rom Constructive Feedback and Criticism  more...
BUSINESS COACHING ESSENTIALS on-line e-learning cbt (computer based)cd rom BUSINESS COACHING ESSENTIALS  more...
The Fundamentals of Business Crises Management on-line e-learning cbt (computer based)cd rom The Fundamentals of Business Crises Management  more...
PRACTICAL BUDGETING SKILLS FOR BUSINESS on-line e-learning cbt (computer based)cd rom PRACTICAL BUDGETING SKILLS FOR BUSINESS  more...
BUSINESS EXECUTION on-line e-learning cbt (computer based)cd rom BUSINESS EXECUTION  more...
UNDERSTANDING EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS on-line e-learning cbt (computer based)cd rom UNDERSTANDING & EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS  more...
PROFESSINALISM BUSINESS ETIQUETTE on-line e-learning cbt (computer based)cd rom PROFESSINALISM & BUSINESS ETIQUETTE  more...
Business Grammar Basics Set of 6 on-line e-learning cbt (computer based)cd rom Business Grammar Basics: Set of 6  more...
Business Writing Basics Set of 3 on-line e-learning cbt (computer based)cd rom Business Writing Basics: Set of 3  more...
E-mail Essentials for Business on-line e-learning cbt (computer based)cd rom E-mail Essentials for Business  more...
HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE on-line e-learning cbt (computer based)cd rom HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE  more...
DOING BUSINESS PROFESSIONALLY on-line e-learning cbt (computer based)cd rom DOING BUSINESS PROFESSIONALLY  more...
Leading Implementing Sustainable Green Business Strategies on-line e-learning cbt (computer based)cd rom Leading & Implementing Sustainable Green Business Strategies  more...
CLOUD COMPUTING FOR BUSINESS PROFESSIONALS on-line e-learning cbt (computer based)cd rom CLOUD COMPUTING FOR BUSINESS PROFESSIONALS  more...
Administrative Professionals Common Administrative Support Tasks on-line e-learning cbt (computer based)cd rom Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...
Administrative Professionals Maximizing Your Relationship with Your Boss on-line e-learning cbt (computer based)cd rom ...onal, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss to ensure compatibility, dependability, and efficiency as you work toward common goals.  more...
Developing Your Direct Reports on-line e-learning cbt (computer based)cd rom ...y coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination  more...
Treating Your Direct Reports Fairly on-line e-learning cbt (computer based)cd rom ...treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their  more...
Foundations for Business Execution on-line e-learning cbt (computer based)cd rom ...Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize  more...
Creating a Business Execution Culture on-line e-learning cbt (computer based)cd rom ...Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting  more...
Business Execution in Action on-line e-learning cbt (computer based)cd rom ...Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist  more...
Leading with Emotional Intelligence on-line e-learning cbt (computer based)cd rom Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...
Leading Business Execution on-line e-learning cbt (computer based)cd rom ...Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and  more...
A New Manager and the Company s Future on-line e-learning cbt (computer based)cd rom A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...
Introduction to Auditing on-line e-learning cbt (computer based)cd rom ...ticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your  more...
Creating and Analyzing an Operating Budget on-line e-learning cbt (computer based)cd rom ...nd hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A  more...
Strategic Management HRCI PHR on-line e-learning cbt (computer based)cd rom ...As an HR professional, you are involved in developing the business strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course  more...
Risk Assessment and Prevention HRCI PHR on-line e-learning cbt (computer based)cd rom Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...
Management of the HR Process HRCI SPHR on-line e-learning cbt (computer based)cd rom ...have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR  more...
Strategic Approaches to Workforce Planning and Employment HRCI SPHR on-line e-learning cbt (computer based)cd rom ...ources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's  more...
Strategic Approaches to Human Resource Development HRCI SPHR on-line e-learning cbt (computer based)cd rom ...onal in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult  more...
Strategic Approaches to Risk Management HRCI SPHR on-line e-learning cbt (computer based)cd rom ...alth, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the  more...
Recruiting Talent on-line e-learning cbt (computer based)cd rom ... significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for  more...
Process Characteristics for Six Sigma on-line e-learning cbt (computer based)cd rom ...ther, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance  more...
Process Capability for Six Sigma on-line e-learning cbt (computer based)cd rom ...esses meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light  more...
Processes and Customer Analysis in Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...'s customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and  more...
Using Six Sigma Analysis Tools and Metrics for Project Decisions on-line e-learning cbt (computer based)cd rom ...ions ASQ Six Sigma Green Belt (SSGB) Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing  more...
Six Sigma and Lean in the Organization on-line e-learning cbt (computer based)cd rom ...ma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach  more...
Introduction to Six Sigma on-line e-learning cbt (computer based)cd rom ...buted to Six Sigma's recognition as a powerful method for business improvement in organizations. So, what is Six Sigma and why do so many successful organizations attribute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a  more...
Six Sigma Process Improvement on-line e-learning cbt (computer based)cd rom ...business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to  more...
Six Sigma Projects and Project Teams on-line e-learning cbt (computer based)cd rom ...rojects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a  more...
Accessing Exchange Server 2007 Remotely on-line e-learning cbt (computer based)cd rom ...(Exam 70-236) Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can  more...
Data Protection in Exchange Server 2007 on-line e-learning cbt (computer based)cd rom ... With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network  more...
Configuring Microsoft Office SharePoint Server 2007 Business Forms on-line e-learning cbt (computer based)cd rom Configuring Microsoft Office SharePoint Server 2007 Business Forms Microsoft To deploy Office Forms Server 2007, and configure and manage data connection files, Web Service proxy, and form templates  more...
Configuring Microsoft Office SharePoint Server 2007 Business Intelligence on-line e-learning cbt (computer based)cd rom Configuring Microsoft Office SharePoint Server 2007 Business Intelligence Microsoft To configure and manage SharePoint 2007's business intelligence tools and services for access to business data  more...
Oracle 11i Project Management and Projects Integration on-line e-learning cbt (computer based)cd rom Oracle 11i: Project Management and Projects Integration Oracle To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...
SAP R 3 Release 4 6 Fundamentals on-line e-learning cbt (computer based)cd rom SAP R/3 Release 4.6 Fundamentals SAP To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities  more...
Project Management Fundamentals on-line e-learning cbt (computer based)cd rom ...business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the  more...
Launching a Successful Team on-line e-learning cbt (computer based)cd rom ...f team environments. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage, Forming. You'll learn strategies for selecting high-performing team  more...
Discover Outlook 2007 Level 3 on-line e-learning cbt (computer based)cd rom ... Send Contact Information Create & Use Electronic Business Cards QUIZ 2. WORK WITH TASKS & NOTES Daily Tasks The To Do Bar The Daily Task List Create A Task Assign Tasks Assign A Task The Tasks Folder Task Views Accept, Decline, Or Delegate A Task Manage & Update Tasks Organize Tasks By  more...
Improving Communication in Cross-cultural Relationships on-line e-learning cbt (computer based)cd rom ...s assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far  more...
Business Grammar Sentence Construction on-line e-learning cbt (computer based)cd rom ...Business Grammar: Sentence Construction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be  more...
Business Grammar Common Usage Errors on-line e-learning cbt (computer based)cd rom ...Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike  more...
Oracle 11i E-Business Suite Introduction on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Introduction Oracle To identify the main features of 11i E-Business Suite, to perform key navigation tasks, to create a shared entity type, and to recognize the key business flows of 11i E-Business Suite  more...
Oracle 11i E-Business Suite Multi-Org on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Multi-Org Oracle To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org  more...
Oracle 11i E-Business Suite Flexfields on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Flexfields Oracle To create value sets and to perform the tasks to define a structure for descriptive flexfields  more...
Oracle 11i E-Business Suite System Administration on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: System Administration Oracle To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite  more...
Code of Conduct Awareness on-line e-learning cbt (computer based)cd rom ... advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in  more...
Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence on-line e-learning cbt (computer based)cd rom Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...
Workplace Ethics on-line e-learning cbt (computer based)cd rom ...t of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on  more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based)cd rom Oracle 11i: System Monitoring and Troubleshooting in OAM Oracle To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)  more...
Estimating and Budgeting Project Costs on-line e-learning cbt (computer based)cd rom ... vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and  more...
Integrated Initiation and Planning on-line e-learning cbt (computer based)cd rom ... the project charter, including the statement of work and business case. They'll also be introduced to the project management plan. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK  more...
Managing Projects within Organizations on-line e-learning cbt (computer based)cd rom ... Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organizational change, it is crucial to choose a good and proven method for managing projects.  more...
Core PMI Values and Ethical Standards on-line e-learning cbt (computer based)cd rom ...er groups, their social customs, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based)cd rom ...Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such  more...
NFPA 1600 Disaster Emergency Management on-line e-learning cbt (computer based)cd rom ...ment Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600  more...
Antitrust - Overview on-line e-learning cbt (computer based)cd rom ...business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business  more...
Antitrust - Trade Associations on-line e-learning cbt (computer based)cd rom .... Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman Act and Section 5 of the Federal Trade Commission Act. These laws protect a competitive marketplace in which rival firms compete with respect to prices, products, and services.  more...
Understanding the Risks of Using Internet Media Electronic Communications on-line e-learning cbt (computer based)cd rom ...the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use and electronic communications. This course provides background information to be considered in light of your own company's policies. You will  more...
Foreign Corrupt Practices Act on-line e-learning cbt (computer based)cd rom ...oreign Corrupt Practices Act US firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The Act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take  more...
Conflicts of Interest in the Workplace on-line e-learning cbt (computer based)cd rom ...and legal practices are followed when making or reviewing business decisions. In addition to enabling employees to recognize conflicts of interest they may have with their employer, this course will enable decision-makers in organizations to identify potential conflicts of interest and develop policies to help employees understand how to avoid, manage, and resolve conflicts of interest. This  more...
Working for Your Inner Boss Personal Accountability on-line e-learning cbt (computer based)cd rom ...ner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level,  more...
Managing from Within Self-empowerment on-line e-learning cbt (computer based)cd rom Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...
Goals and Setting Goals on-line e-learning cbt (computer based)cd rom Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...
Creating a Positive Attitude on-line e-learning cbt (computer based)cd rom Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to  more...
Pursuing Successful Lifelong Learning on-line e-learning cbt (computer based)cd rom ... Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st  more...
Rightful Employment Termination on-line e-learning cbt (computer based)cd rom ...to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that they are  more...
Privacy Information Security on-line e-learning cbt (computer based)cd rom ...n Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications that  more...
Effective Intercultural Relationships on-line e-learning cbt (computer based)cd rom ...e Intercultural Relationships In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work  more...
Effective Intergender Relationships on-line e-learning cbt (computer based)cd rom Effective Intergender Relationships Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and  more...
Effective Relationships with Customers on-line e-learning cbt (computer based)cd rom Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...
Effective Relationships with Business Partners on-line e-learning cbt (computer based)cd rom ...Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a  more...
Business Grammar Parts of Speech on-line e-learning cbt (computer based)cd rom ...Business Grammar: Parts of Speech Do you know what the eight parts of speech are? Such a question probably brings back memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the  more...
Business Grammar Working with Words on-line e-learning cbt (computer based)cd rom ...Business Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In  more...
Business Grammar The Mechanics of Writing on-line e-learning cbt (computer based)cd rom ...Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...
Business Grammar Punctuation on-line e-learning cbt (computer based)cd rom ...Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...
Preventing Fraud Abuse on-line e-learning cbt (computer based)cd rom ...business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at all levels of business to be vigilant in their  more...
Sarbanes-Oxley What You Need to Know on-line e-learning cbt (computer based)cd rom ...blowing, and requires public companies to adopt a code of business ethics and protocols for receiving and reviewing reports of fraudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within  more...
Business Writing Know Your Readers and Your Purpose on-line e-learning cbt (computer based)cd rom ...Business Writing: Know Your Readers and Your Purpose To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with  more...
Business Writing How to Write Clearly and Concisely on-line e-learning cbt (computer based)cd rom ...Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the  more...
Business Writing Editing and Proofreading on-line e-learning cbt (computer based)cd rom ...Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...
Introduction to Business Analysis Essential Competencies on-line e-learning cbt (computer based)cd rom ...Business Analysis & Essential Competencies IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time  more...
Using E-mail and Instant Messaging Effectively on-line e-learning cbt (computer based)cd rom Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...
Addressing and Redistributing E-mail on-line e-learning cbt (computer based)cd rom ...s prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and expecting a return call from the right person. This course covers the  more...
Managing Your E-mail on-line e-learning cbt (computer based)cd rom ... or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively. Tips for using folders and filters to organize e-mails for increased efficiency are addressed, and guidelines on what e-mails are OK to  more...
Introduction to Business Analysis Planning on-line e-learning cbt (computer based)cd rom ...Business Analysis Planning IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the  more...
Planning Business Analysis Communication Monitoring on-line e-learning cbt (computer based)cd rom ...Business Analysis Communication & Monitoring IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and managing  more...
Business Analysis Requirements Elicitation on-line e-learning cbt (computer based)cd rom ...Business Analysis Requirements Elicitation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And  more...
Business Analysis Requirements Management Communication on-line e-learning cbt (computer based)cd rom ...Business Analysis Requirements Management & Communication IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Projects rarely go according to plan, and any deviations need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with  more...
Business Analysis Enterprise Analysis on-line e-learning cbt (computer based)cd rom ...Business Analysis: Enterprise Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Solutions to business problems are implemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the  more...
Business Analysis Introduction to Requirements Analysis on-line e-learning cbt (computer based)cd rom ...Business Analysis: Introduction to Requirements Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements  more...
Business Analysis Verify and Validate Requirements on-line e-learning cbt (computer based)cd rom ...Business Analysis: Verify and Validate Requirements IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your  more...
Preparing a Business Case on-line e-learning cbt (computer based)cd rom ...Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a  more...
Writing a Business Case on-line e-learning cbt (computer based)cd rom ...Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written,  more...
Presenting Your Case on-line e-learning cbt (computer based)cd rom ...ossess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and  more...
Business Analysis Solution Assessment and Validation on-line e-learning cbt (computer based)cd rom ...Business Analysis: Solution Assessment and Validation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) A business analyst doesn't just come up with a viable solution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying  more...
Certified Business Analysis Professional reg BABOK reg 2 0 Aligned on-line e-learning cbt (computer based)cd rom ...Business Analysis Professional® (BABOK® 2.0 Aligned) IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) About IIBA International Institute of Business Analysis (IIBA ) is an independent non-profit professional association serving the growing field of Business Analysis. IIBA has become the leading  more...
Essential Skills for Professional Telephone Calls on-line e-learning cbt (computer based)cd rom ...l economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This  more...
The Customer Service Representative CSR on-line e-learning cbt (computer based)cd rom ...ice Representative Certification Library It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support  more...
Communication Skills on-line e-learning cbt (computer based)cd rom ...tion is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This  more...
Service Design Fundamentals on-line e-learning cbt (computer based)cd rom Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...
Service Operation Principles and Functions on-line e-learning cbt (computer based)cd rom ...ge their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners understand Service Operation  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based)cd rom ...xpectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers'  more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based)cd rom ...'re not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers  more...
Bridge the Expectations Gap on-line e-learning cbt (computer based)cd rom Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...
Green Business Implementing Sustainability Strategies on-line e-learning cbt (computer based)cd rom ...Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...
Green Business Planning Sustainability Strategies on-line e-learning cbt (computer based)cd rom ...Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human, technological,  more...
Introduction to Green Business Sustainability on-line e-learning cbt (computer based)cd rom ...Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and  more...
Cisco CVOICE 8 0 Cisco Unified Communication Manager on-line e-learning cbt (computer based)cd rom ...unified communications features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express allows the deployment of a cost-effective, highly-reliable communications system using a single device with Cisco IOS Software. This course introduces the key features and functionality  more...
Getting Ready to Coach on-line e-learning cbt (computer based)cd rom ...s productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach, including  more...
Mold Awareness on-line e-learning cbt (computer based)cd rom ...businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly  more...
Pandemic Flu Awareness on-line e-learning cbt (computer based)cd rom ...h organization's development and implementation plans for business continuity of operations under conditions of staffing shortages and to protect the health of their workforce." In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn't too early to start planning how you and your organization will respond to the very real threat of a flu  more...
Mentoring Strategies for the 21st Century on-line e-learning cbt (computer based)cd rom ...business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on  more...
Mentoring On-line on-line e-learning cbt (computer based)cd rom ... Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s, developing trust,  more...
Preparing for Business Crises on-line e-learning cbt (computer based)cd rom ...Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing  more...
Responding to Business Crises on-line e-learning cbt (computer based)cd rom ...Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to  more...
Recovering from Business Crises on-line e-learning cbt (computer based)cd rom ...Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your  more...
Understanding Change on-line e-learning cbt (computer based)cd rom ...ding to change well is a necessity in today's competitive business environment. Leaders and managers, regardless of industry or organization, require a clear understanding of how important organizational change is in order to propel their organizations forward. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It  more...
Making Decisions Ethically on-line e-learning cbt (computer based)cd rom Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...
Business Ethics for Managers on-line e-learning cbt (computer based)cd rom ...Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and  more...
Understanding Organizational Ethics on-line e-learning cbt (computer based)cd rom Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to  more...
Social Responsibility in Corporations on-line e-learning cbt (computer based)cd rom .... Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a framework for balancing the organization's priorities  more...
Professional Networking Essentials on-line e-learning cbt (computer based)cd rom Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...
Windows Vista Mobile Computing and Troubleshooting on-line e-learning cbt (computer based)cd rom ...ws Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement for desktop systems. Windows Vista was designed with this growth in mobile computing in mind.  more...
Windows Vista Network Connectivity on-line e-learning cbt (computer based)cd rom ...orking easier, safer, and more reliable for both home and business users. With the explosion of wireless networking products available for both home and business environments, Vista includes many new features and upgrades to Windows wireless networking technology. Along with Windows Vista wireless capabilities, this course explains the features new to Windows Vista including the  more...
Negotiation Essentials What is Negotiation on-line e-learning cbt (computer based)cd rom Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...
Approaches to Risk Management on-line e-learning cbt (computer based)cd rom ...ing risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster. The basics of analysis and assessment are presented in this course to help you  more...
Decisions and Risk on-line e-learning cbt (computer based)cd rom Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...
Strategic Planning and Risk Management on-line e-learning cbt (computer based)cd rom Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...
Risk Strategies The Cutting Edge on-line e-learning cbt (computer based)cd rom Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...
Field Sales Foundations on-line e-learning cbt (computer based)cd rom ...e salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and the planning, implementation, and closing steps for  more...
Using Business Tools to Manage Sales Teams on-line e-learning cbt (computer based)cd rom ...Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...
Communicating in Sales Teams on-line e-learning cbt (computer based)cd rom ...sing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make  more...
Sales Manufacturing TM Identifying Sales Opportunities on-line e-learning cbt (computer based)cd rom ...ennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales  more...
Sales Manufacturing TM Sales Production on-line e-learning cbt (computer based)cd rom Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...
Sales Math 101 Developing a Sales Plan for Success on-line e-learning cbt (computer based)cd rom Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...
Professional Selling in the Knowledge Economy on-line e-learning cbt (computer based)cd rom Professional Selling in the Knowledge Economy Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the  more...
Developing Applications that Use SQL Server Business Intelligence Services on-line e-learning cbt (computer based)cd rom Developing Applications that Use SQL Server Business Intelligence Services Microsoft recognize how to implement Reporting Services to generate reports and Integration Services to manipulate data according to your requirements  more...
The Role of Ethics in Project Management on-line e-learning cbt (computer based)cd rom ...ur professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established  more...
Negotiating to Mutual Benefit on-line e-learning cbt (computer based)cd rom Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based)cd rom From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...
Understanding Your Customer on-line e-learning cbt (computer based)cd rom Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...
ITIL reg V3 Overview Creating a Service Culture on-line e-learning cbt (computer based)cd rom ...for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL  more...
Conducting Effective Sales Research Meetings on-line e-learning cbt (computer based)cd rom ...t accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by  more...
Delivering High-impact Sales Presentations on-line e-learning cbt (computer based)cd rom ...when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn how to plan and develop a high-impact  more...
Understanding Your Target Customer s Business on-line e-learning cbt (computer based)cd rom ...Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of  more...
Delivering High-impact Territorial Account Sales TAS Presentations on-line e-learning cbt (computer based)cd rom ...w the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to your client audience. And finally, you'll  more...
Doing Business on the Internet on-line e-learning cbt (computer based)cd rom ...Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...
Using Type and Symbols in Illustrator CS3 on-line e-learning cbt (computer based)cd rom ...can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an existing path in your illustration. This course will familiarize you with methods for editing, aligning, formatting, distorting, and flowing type in your illustration to achieve the styles and layout you desire.  more...
Doing Business with the Government on-line e-learning cbt (computer based)cd rom ...Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...
Designing Security for a Database Server Infrastructure for SQL Server 2005 on-line e-learning cbt (computer based)cd rom Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...
Developing and Deploying Strategic Plans on-line e-learning cbt (computer based)cd rom Developing and Deploying Strategic Plans ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding  more...
Business Execution Simulation on-line e-learning cbt (computer based)cd rom ...Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...
Sustaining Organizational Change on-line e-learning cbt (computer based)cd rom ... transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your people? How do you manage your people after  more...
Business Crisis Management Simulation on-line e-learning cbt (computer based)cd rom ...Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on  more...
Business Ethics Simulation on-line e-learning cbt (computer based)cd rom ...Business Ethics: Simulation You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and  more...
Creating a High-Retention Organizational Culture Simulation on-line e-learning cbt (computer based)cd rom ... significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the opportunity to practice the skills required to integrate employee engagement  more...
Leadership on-line e-learning cbt (computer based)cd rom ...ganizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This  more...
Training and Development on-line e-learning cbt (computer based)cd rom ...t be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the  more...
Business Performance and Financial Measures in Six Sigma on-line e-learning cbt (computer based)cd rom ...Business Performance and Financial Measures in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving  more...
Common Design for Six Sigma Methodologies on-line e-learning cbt (computer based)cd rom ...ut that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma (DFSS), beginning with the two common counterparts to the DMAIC methodology: DMADV and DMADOV. Design for X is  more...
Thinking Strategically on-line e-learning cbt (computer based)cd rom ...business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic  more...
Sustaining Competitive Advantage on-line e-learning cbt (computer based)cd rom ...aining Competitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their  more...
The Imperatives of Innovation and Leadership in Strategy on-line e-learning cbt (computer based)cd rom ...viduals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged  more...
Planning and Implementing a Business Strategy on-line e-learning cbt (computer based)cd rom ...Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The  more...
Introduction to Lean for Service and Manufacturing Organizations on-line e-learning cbt (computer based)cd rom Introduction to Lean for Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied  more...
OracleAS 10g Business Intelligence Component Management on-line e-learning cbt (computer based)cd rom OracleAS 10g: Business Intelligence Component Management Oracle To examine Business Intelligence components such as Oracle AS Discoverer and OracleAS Reports and to describe how to deploy reports and forms applications to OracleAS  more...
Introduction to Functions on-line e-learning cbt (computer based)cd rom ...resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and architecture, and management of how those assets and architecture are used, maintained, supported, and  more...
Managing and Deploying Six Sigma on-line e-learning cbt (computer based)cd rom ...d deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on  more...
Project Organization Planning Risk PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom ...t methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international standard for process-based project management and are the accepted methods for project management in the UK.They include the best practices in project management and provide a flexible and adaptable approach to  more...
Overview of Project Mgmt PRINCE2 2009-aligned on-line e-learning cbt (computer based)cd rom ...ject-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As  more...
The Acct Equation and Financial Statements on-line e-learning cbt (computer based)cd rom ...Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity relate to each other. Every economic activity, or  more...
Basic Acct Principles and Framework on-line e-learning cbt (computer based)cd rom ... Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the mechanical aspect of recording, classifying,  more...
Receiving Feedback and Criticism on-line e-learning cbt (computer based)cd rom ...motions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the  more...
Giving Constructive Criticism on-line e-learning cbt (computer based)cd rom ...cism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse  more...
Giving Feedback on-line e-learning cbt (computer based)cd rom Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...
Introducing Cloud Computing on-line e-learning cbt (computer based)cd rom Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...
Moving Business Services Into the Cloud on-line e-learning cbt (computer based)cd rom ...Business Services Into the Cloud This course further explores how cloud service offerings affect service-oriented architecture and traditional IT services and how aspects of cloud services can present new opportunities to businesses. It outlines strategic implication and provides tips on how businesses can attempt to measure the value of transitioning to cloud computing. This course  more...
Professional Networking Essentials Finding Opportunities to Make Connections on-line e-learning cbt (computer based)cd rom ...unities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of  more...
Sharepoint 2010 Operational Health on-line e-learning cbt (computer based)cd rom ...t Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course  more...
Illustrator CS4 Getting Started on-line e-learning cbt (computer based)cd rom ...llows you to intuitively illustrate everything from small business logos to commercial-scale art projects. This course introduces you to Illustrator's basic features including the improved interface, general concepts behind vector illustration such as strokes and fills, and essential drawing and painting tools. Among these tools is the new Blob Brush tool, producing a more natural vector brush  more...
Cash Flow Mgmt Essentials for Non-financial Professionals on-line e-learning cbt (computer based)cd rom ...gement involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash  more...
Financial Statements for Non-fiinancial Professionals on-line e-learning cbt (computer based)cd rom Financial Statements for Non-fiinancial Professionals Financial statements, including the Income Statement, the Cash Flow Statement, and the Balance Sheet, work as a dashboard of the financial performance of an organization. Knowing how these financial statements are created, and how they reflect the performance of the organization, helps non-financial professionals better understand how  more...
Principles of Acct Finance for Non-financial Professionals on-line e-learning cbt (computer based)cd rom ...ls Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level.  more...
Maximizing Productivity as a Remote Employee on-line e-learning cbt (computer based)cd rom ...ngement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work  more...
Cisco IINS 1 0 Network Security Principles I on-line e-learning cbt (computer based)cd rom ... the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take precautions to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and  more...
Fundamentals of Purchasing Vendor Management on-line e-learning cbt (computer based)cd rom ... share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These individuals must understand the  more...
Communicating with Professionalism Etiquette on-line e-learning cbt (computer based)cd rom Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...
Using Business Etiquette to Build Professional Relationships on-line e-learning cbt (computer based)cd rom ...Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of  more...
Developing Your Reputation of Professionalism with Business Etiquette on-line e-learning cbt (computer based)cd rom ...Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the  more...
Porfessionalism Business Etiquette Personal Accountability on-line e-learning cbt (computer based)cd rom ...Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work.  more...
CISSP Domain Business Continuity Disaster Recovery Planning on-line e-learning cbt (computer based)cd rom ...Business Continuity & Disaster Recovery Planning (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Business continuity is an essential part of any enterprise. When a disaster occurs, it is imperative that a company be prepared, and has policies and people in place to step in and restore normal  more...
Operations Management and the Organization on-line e-learning cbt (computer based)cd rom ...tions strategy be aligned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also  more...
Marketing Essentials Marketing and Ethics on-line e-learning cbt (computer based)cd rom ...r product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and outlines the benefits ethical marketing can generate for  more...
Value Stream Mapping in Lean Business on-line e-learning cbt (computer based)cd rom ...Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map is used to improve an  more...
Workplace Inspections on-line e-learning cbt (computer based)cd rom ...hey do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers' compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections. This course  more...
Marketing Essentials Introduction to Marketing on-line e-learning cbt (computer based)cd rom ...elop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that marketing plays in any company will help you better understand the  more...
Creating Business Intelligence Solutions with MOSS 2007 on-line e-learning cbt (computer based)cd rom ...Business Intelligence Solutions with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides developers with the ability to create intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to display data  more...
Integrating Business Data Using MOSS 2007 on-line e-learning cbt (computer based)cd rom ...Business Data Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 includes features that allow developers to integrate business data into their applications. This course provides an overview of those features and how to use them to create Line of Business LOB systems using the  more...
ORACLE 11i e-BUSINESS SUITE ESSENTIALS FOR IMPLEMENTERS on-line e-learning cbt (computer based)cd rom ORACLE 11i e-BUSINESS SUITE: ESSENTIALS FOR IMPLEMENTERS Oracle  more...
ORACLE 11i e-BUSINESS SUITE SYSTEM ADMINSTRATOR FUNDAMENTALS on-line e-learning cbt (computer based)cd rom ORACLE 11i e-BUSINESS SUITE: SYSTEM ADMINSTRATOR FUNDAMENTALS Oracle  more...
SAP Enterprise Resource Planning ERP on-line e-learning cbt (computer based)cd rom ...he fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of  more...
SAP BusinessObjects Overview on-line e-learning cbt (computer based)cd rom ...BusinessObjects: Overview SAP One of the most valuable assets an enterprise can possess is data - information acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full  more...
SAP Business One Introduction for End Users on-line e-learning cbt (computer based)cd rom ...Business One: Introduction for End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview of  more...
Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls on-line e-learning cbt (computer based)cd rom ...security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the potential costs of network security breaches. Cisco provides several router-based solutions for implementing firewall features: basic traffic filtering capabilities using access control lists (ACLs),  more...
Cisco IINS 1 0 Network Security Principles II on-line e-learning cbt (computer based)cd rom ...ity, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand comprehensive network security policies, and describes the main activities in each phase of a secure network life cycle. Implementing the Cisco Self-Defending Network strategy by enhancing the existing network infrastructure with Cisco  more...
Incident Management Response Introduction Resources on-line e-learning cbt (computer based)cd rom Incident Management & Response: Introduction & Resources ISACA Certified Information Security Manager Certified Information Security Manager® Managing incidents, and the response that is put forward by an organization falls directly under the duties of a CISM. Organizations must have a plan in place, and must know the steps they will take to deal with incidents when they occur. This  more...
Information Security Program Management Introduction Framework on-line e-learning cbt (computer based)cd rom ..., cost-efficient, and most importantly, that it meets the business needs of the organization. This course examines what information security management is, how it is used, and the common challenges that an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the  more...
CompTIA Server 2009 Network Storage Troubleshooting on-line e-learning cbt (computer based)cd rom ...IA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing environments means that storage issues are something that every business and server administrator needs  more...
CompTIA Server 2009 Disaster Recovery on-line e-learning cbt (computer based)cd rom ...r natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and archiving data, so that there are copies available in the case of a major breakdown of your information infrastructure. It also explains procedures for restoring data and discusses various types of backup, such as full, incremental, and differential along with the common  more...
Configuring Network Application Services in Windows Server 2008 on-line e-learning cbt (computer based)cd rom ...llow for the collaboration and content management of your business content, processes and goals. SharePoint e-mail features along with maintenance tasks, such as backups and restores, are also covered. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for  more...
The Cash Flow Statement on-line e-learning cbt (computer based)cd rom The Cash Flow Statement As the popular saying goes revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its  more...
SAP BusinessObjects Business Intelligence on-line e-learning cbt (computer based)cd rom ...BusinessObjects: Business Intelligence SAP Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence  more...
SAP BusinessObjects Web Intelligence on-line e-learning cbt (computer based)cd rom ...BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products  more...
HIPAA Privacy Essentials on-line e-learning cbt (computer based)cd rom ...health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.  more...
Overview of SAP Solutions on-line e-learning cbt (computer based)cd rom ... SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business processes according to your  more...
Financial Accounting with SAP on-line e-learning cbt (computer based)cd rom Financial Accounting with SAP SAP The SAP Financial modules are at core of any integrated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar  more...
SAP Logistics Modules on-line e-learning cbt (computer based)cd rom ...related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and Distribution transactions to be performed in the organization. It provides scenarios for aligning your business  more...
SAP ERP Architecture on-line e-learning cbt (computer based)cd rom SAP ERP Architecture SAP The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be  more...
SAP Project Planning Implementation on-line e-learning cbt (computer based)cd rom ...ing & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint, Realization, Final  more...
SAP Netweaver Platform on-line e-learning cbt (computer based)cd rom ...tform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's support of open standards to implement web services and enterprise services in SAP is  more...
SAP BusinessObjects Crystal Reports on-line e-learning cbt (computer based)cd rom ...BusinessObjects: Crystal Reports SAP Business data comes from a variety of sources and is stored in various formats. The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has  more...
Tool Support in Software Testing on-line e-learning cbt (computer based)cd rom ... these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic  more...
Configuration Mgmt Risks Incidents in Software Testing on-line e-learning cbt (computer based)cd rom ... these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic  more...
Software Test Management on-line e-learning cbt (computer based)cd rom ... these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic  more...
White Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom ... these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic  more...
Black Box Software Testing Techniques on-line e-learning cbt (computer based)cd rom ... these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic  more...
Social Engineering Sniffing on-line e-learning cbt (computer based)cd rom ... Employees are often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity theft, along with sniffing  more...
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