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From Prediction Impact
Online Course: Predictive Analytics Applied Online Edition on-line e-learning cbt (computer based) ...he class Excellent or Very Good. Predictive analytics is business intelligence technology that produces a predictive score for each customer or prospect. Each customer's predictive score informs actions to be taken with that customer business intelligence just doesn't get more actionable than that. Predictive Analytics Applied - Online Edition is a self-paced online course that covers more...
From Simons-White & Associates, Inc.
Advanced Product Quality Planning instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware ... needed between customer concept and product launch. The business areas affected are technical sales, product engineering, reliability engineering, process engineering, quality and operations. This seminar will outline the basic tools used for APQP and how they are connected to ensure customer satisfaction. Lesson Attendees will learn: * Describe the role of APQP in product development * more...
From Online Training Directory
Effective Business Presentations Using Flash on-line e-learning cbt (computer based)study at homecourseware This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. more...
Working With Digital Pictures on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to introduce amateur photographers and interested business users to the basics of digital imaging. Students will work with basic Adobe Photoshop Elements features, learning skills such as selecting areas of the images and sharing images online. more...
Working With Digital Pictures Level 2 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use red-eye reduction. Then, using Adobe more...
Applying Emotional Intelligence in the Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware Quick and easy way to learn keyboard typing! more...
How To Master Business Writing on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course provides students with a review of the skills needed to write successful, effective letters, memos, minutes, proposals, reports, and press releases. It also covers sentence and word choice, common pitfalls, spelling and grammar rules, and pre-writing techniques. more...
How To Master Presentation Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course takes the student through the process of creating and then delivering a successful presentation. more...
Soft Skills Using Applications on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. more...
Business Writing Basics on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple guidelines for writing more effectively, misunderstandings will be more...
How To Master Communications on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - more...
Presentation Skills on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to more...
Preventing Sexual Harassment for Employees on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Preventing sexual harassment is everyonea s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their more...
Preventing Sexual Harassment for Leaders on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a more...
Providing Effective Feedback on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Many people have good intentions to provide helpful feedback, but dona t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. more...
5 Steps To Effective Persuasive Business Communication on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Get quick results with this proven method and technique. more...
Communicate With Confidence on-line e-learning cbt (computer based)study at homecourseware This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. more...
Better Business Writing in One Week on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This practical course helps business professionals write with greater confidence and accuracy. more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware This course helps business professionals write with confidence and precision while learning the principles of effective communication. more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. more...
Achieving Successful Copywriting Results in Four Weeks on-line e-learning cbt (computer based)study at homecourseware Apply proven techniques and methods to any business writing situation. more...
Chart Your Course to Emotional Intelligence on-line e-learning cbt (computer based)study at homecourseware To improve studentsa competence in emotional intelligence capabilities. more...
Better Public Speaking- A Low Stress Approach on-line e-learning cbt (computer based)study at homecourseware The course leads you to use proven methods in becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. more...
Advanced Technical Writing on-line e-learning cbt (computer based)study at homecourseware Plan, write, and design one of the most common business/technical documents--a proposal. more...
Systems Requirements Analysis and Design Writing on-line e-learning cbt (computer based)study at homecourseware Learn how to effectively write business requirements for systems analysis and design. more...
Market Leadership in an E-Commerce Age on-line e-learning cbt (computer based)study at homecourseware This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. more...
Learn How to Repair Computers Get Certified in 7 weeks on-line e-learning cbt (computer based)study at homecourseware Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie too? Well now, you can. more...
Selling the Way Your Customer Buys on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn how to read your clients,adapt your presentation and build a solid business relationship. more...
Skyrocket Sales with Advanced Copywriting Strategies on-line e-learning cbt (computer based)study at homecourseware Apply proven techniques and methods to any business writing situation. more...
Entrepreneur Assessment Profile on-line e-learning cbt (computer based) ...Course- Have you ever wanted to strike out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within more...
Proven success in building an E-business on-line e-learning cbt (computer based)study at homecourseware Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! more...
QuickBooks Pro 2001 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2001 to create and manage the financial information of a small business. Specific features of interest include the Customer Detail Center and the Vendor Detail Centermore...
QuickBooks Pro 2002 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2002 to create and manage the financial information of a small business. more...
Financial Basics for Non-financial Managers on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...epts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture of your financial position. IMPORTANT NOTE: INTERNET more...
How To Master Business Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...very employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for more...
How To Master Human Resources on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your more...
How To Master Team Building on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED more...
Motivating Employees on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...se description -- The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for more...
Telephone Skills for Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera s perception of the more...
Understanding and Using Contracts on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER more...
Business Organizations and the Law on-line e-learning cbt (computer based)study at homecourseware Learn about different business organizations and the criteria that defines their operations. more...
MBA in a Box on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Fast and easy-to-use methods to create success in any small business. more...
Starting and Growing a Business on the Internet on-line e-learning cbt (computer based)study at homecourseware Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. more...
An Entrepreneur s Guide To Starting A Medical Billing Company on-line e-learning cbt (computer based)study at homecourseware A 25 page self-directed marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. more...
Starting A Business How To Develop An Effective Business Plan on-line e-learning cbt (computer based)study at homecoursewareSelf Directed You will learn how to develop, analyze and sell an effective business plan for your company or organization. more...
The Internet - Applying the Basics to your Business on-line e-learning cbt (computer based)study at homecourseware Conducting business research through the Internet more...
Influence Your Customer to Take Action and Buy on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Achieve the right personal a chemistrya throughout the selling process. more...
How to Build And Maintain Rapport With Your Clients on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn how to build rapport with your clients and get beyond small talk. more...
Dramatically Increase Sales With Minor Web Site Changes and Adjustments on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn minor web site adjustments that can dramatically increase your bottom line! more...
How to Locate the Very Best Funding Sources for Your Organization on-line e-learning cbt (computer based)study at homecourseware A self-paced course that teaches you how to effectively locate grants for your organization. more...
Grant Writing Fundamentals for Non-Profit Organizations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. more...
Newsletter Writing for Non-Profit Organizations on-line e-learning cbt (computer based)study at homecourseware The Student will learn how to create a quality newsletter from concept through mailing on a limited budget. more...
Beyond Grant Writing and Approaching Viable Funding Sources with Success on-line e-learning cbt (computer based)study at homecourseware Many grants are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. more...
The Art of Professional Telephone Communication on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Turn your telephone calls into a selling advantage more...
The Cure For What Retails You on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course explores how to increase retail sales. more...
How to Serve Your Customer on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course looks at increasing customer service levels. more...
How to Make any Event Special on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course explores aspects of event planning. more...
Search Engine Marketing Strategies for Small Business Operations - Instructor Led on-line e-learning cbt (computer based)study at homecourseware Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Valuemore...
Starting and Growing a Business on the Internet on-line e-learning cbt (computer based)study at homecourseware Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. more...
Export Practice Management on-line e-learning cbt (computer based)study at homecourseware Course shows you the right steps to build a successful export operation. more...
Strategic Planning and Management on-line e-learning cbt (computer based)study at homecourseware This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Managementmore...
Human Resource Management in the 21st Century on-line e-learning cbt (computer based)study at homecourseware Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. more...
21st Century Assertiveness and the Art of Persuasion on-line e-learning cbt (computer based)study at homecourseware 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. more...
Sales Marketing in the 21st Century on-line e-learning cbt (computer based)study at homecourseware Principles and practices of Sales & Marketing in the 21st Century are examined. more...
21st Century Professional Networking on-line e-learning cbt (computer based)study at homecourseware The value of professional networking in the 21st Century has grown in value, methods and applications. more...
Venture Creation in the 21st Century on-line e-learning cbt (computer based)study at homecourseware This course will examine business venture creation in a step by step process. more...
The Impact of Micro and Macro Cultures in a Global Economy on-line e-learning cbt (computer based)study at homecourseware This course will examine the dimensions of culture and its impact in todaya s global business environment. more...
Introduction to ISO 9001 2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. more...
Build a Powerful Marketing Strategy--Instructor-Led on-line e-learning cbt (computer based) ...businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of more...
Build a Powerful Marketing Strategy--Self-Directed on-line e-learning cbt (computer based) ...businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of more...
Negotiate to Win on-line e-learning cbt (computer based) ...business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered more...
Advanced Business Spanish on-line e-learning cbt (computer based)study at homecourseware This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world. more...
Learn MS Access 2000 online with eBooks on-line e-learning cbt (computer based)study at homecourseware Clear instructions demonstrate how to build typical business documents, spreadsheets, slides and databases. more...
Introduction to Customer Relationship Management CRM -Part 1 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base. more...
Customer Relationship Management CRM -Part 2 on-line e-learning cbt (computer based)study at homecourseware DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. more...
How to Critically Evaluate Your Business Plan on-line e-learning cbt (computer based) A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may more...
The Entrepreneurship Certificate in Marketing Mastery Program on-line e-learning cbt (computer based) ...business means more than having a good idea. The hottest concept will cool off in a minute if it isna t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how more...
How to Join the Ranks of the Self-Employed in 6 Weeks on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. more...
Office 2000 Advanced on-line e-learning cbt (computer based)study at homecoursewareSelf Directed In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer. more...
Word 2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve more...
Your Business Plan Self-Guided Workbook (Hard Copy Edition) on-line e-learning cbt (computer based)study at homecourseware Used by thousands--A step by step, self-guided, easy to complete comprehensive workbook for owners of small businesses. more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware This practical course helps business professionals write with greater confidence and accuracy. more...
Intercultural Business Etiquette on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...business is common, as companies expand and sell on the Internet. This course addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and other details such as the more...
Electronic Commerce: Introductory Professional Level on-line e-learning cbt (computer based)study at homecourseware For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce. more...
Electronic Commerce: Strategies Professional Level on-line e-learning cbt (computer based)study at homecourseware One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise. more...
From Serebra Learning Corporation
NET Solution Vision and Requirements on-line e-learning cbt (computer based) To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...
Business In Sight Series: Account Ability on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...ial managers, consultants and professionals develop a key business skill, - the ability to read and interpret a company's financial statements. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye more...
Design Team - Business Process Modelling on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each technique - more...
Understanding Budgeting and Finance: Understanding Balance Sheets on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Here's some of the questions asked about companies: What's a healthy business? What's the right balance of debt in company funding? How should a company's funds be employed? Most of us have no idea of the financial realities that underpin our companies. That's where this course will help! It introduces some basic financial principles. You'll understand your own role in your more...
Understanding Budgeting and Finance: Understanding Profit and Loss on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Profit is a key business goal and a fundamental source of growth. But for most of us, it remains a vague notion. How is profit generated? How is it measured? How do individual managers contribute to profit? What happens to it? more...
Communication Skills: Effective Writing on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! "Effective Writing" gives you a range of practical techniques for writing more...
Customer Service : Why Care for Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand why more...
Customer Service : Who are your Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand who more...
Customer Service : Preparing for Customer Contact on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare for more...
Customer Service : First Impressions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last and last. more...
Customer Service : CARE Brain-teasers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity for more...
Face to Face Communications : Active Listening on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment, but the payoff is a solid more...
Finance for the Non Financial : Using Cash Flows to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...he need to understand money. The timing of cash flow in a business is crucial and the actions you take as manager can affect that cash flow. This course helps you understand why cash flow forecasts are important tools when it comes to making viable business decisions. It gives you guidance on creating and interpreting a cash flow forecast and it provides tips on how to optimise your cash flow more...
Finance for the Non Financial : Managing Working Capital on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course explores a number of ways to improve your company's cash flow. It gives hints on how to minimise the amount of stock you hold without jeopardising the way you do business. It also examines the benefits of having credit and more...
Finance for the Non Financial : Preparing a Budget on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study more...
Finance for the Non Financial : Budgeting for Different Business Conditions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It will show you how different types of cost behave and how their behaviour more...
Finance for the Non Financial : Allocating Indirect Costs on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of more...
Finance for the Non Financial : Using a Budget to Manage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and more...
Interpreting Budget Variancies on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about more...