Business And Management eBooks
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From Business Industrial Network
Maintenance Policy and Procedures Manual

The "writing maintenance policy and
procedures" manual
" Maintenance
management has a direct quantitative and qualitative effect on the productive
output of the business entity. "
The Maintenance Policy and Procedures Manual was designed and produced for
the small to medium business with limited maintenance policies in effect .
The policies and procedures may be modified to adapt to each
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From The Customer Service Training Institute
Customer Service Training for Service Technicians Certificate Program
The Customer Service Training Institute, an online provider of quality Customer Service Training materials, has developed a Customer Service training program that focuses on the role of the service technian and his or her relationship with the customer.
It often has been said that in addition to fixing the equipment, you also need to repair the customer as well. Since any time something breaks
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Corporate Group Customer Service Training


For companies or large groups who wish to provide quality Customer Service training for their employees, The Customer Service training Institute is proud to announce their Corporate Training Program!
Under our Corporate Training Program, we offer our Customer Service Training package at group rates. This course, emcompassing 6 training modules covering both basic fundamentals and advanced
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Customer Service Training Certificate Program
A complete course in Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs.
Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit.
Upon successful completion of the program and the
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Self Study Customer Service Training Course


The Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales.
This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict
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From Accelerated Sales Training, Inc.
Ron La Vine's Full Library of 21 E-Books-Cold Calling System for Sales & Telesales Success
We are currently offering All 21 E-Books for the incredible price of $110, which also includes Ron s new book Create the Business Breakthrough You Want , this total package is worth over $175! Order yours today.
Do you want to increase your sales?
Communicate more effectively?
Market your business better?
You have come to the right place. You will find a variety of E-books on
sales,
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From CorNu Enterprises
Sales&Marketing Management


This product is packed with ideas and tools to help you to analyze your company, your market, your competition and develop a marketing strategy that gets results. You will also kearn how to train and motivate sales staff to acheive company goals. The product will help you acquire the tools to become a better manager and adapt the the changing needs of your business. The product is available as a
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Management Suite


This product combines four major products in one;
100-001 The Business Plan
200-001 Personnel Management
300-001 Sales&Marketing Management
400-001 Financial Management
For purchasing all four products at the same time the user enjoys a substantial reduction in the price. This product is available as a download or on CD.
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The Business Plan


This product will guide you through the process of how to develop a business plan that assists you in keeping the business on track and optimizes the profitability of your business. It is not a template! Rather, the focus of the product is on the research that needs to be done, the questions that must be asked, testing the financial viability of the business and how to arrive at conclusions that
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Personnel Management


In this product you will learn how to manage the most important asset in a business-the people. You will learn;
-How to hire the right people
-Professional interviewing techniques
-How to manage and direct employee performance
-How to build a committed skilled employee team
-To develop your management style and leadership skills
This product is available as a download or on CD.
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Financial Management


In this product you learn;
-Skills and methods that will build profit in your business
-Sound principles of asset management
-How to manage for profit and return on investment
-Methods of testing the financial strength of your business
-How to interpret financial statements
-How to anticipate and manage potential business risks
This product is available as a download or on CD.
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Interactive Excel Workbooks


All the business testing formulae and spreadsheets shown in The Business Plan product and Financial Management products are in Adobe .pdf format. In these Interactive Excel Workbooks you will able to 'plug-in' numbers related to your own business and see the calculations done for you.
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Overview of Business Planning-Why You Need One

In this product module, you will learn the reasons why business planning is an essential part of achieving success. This product is available as a download.
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Defining Your Business and Its Goals

Without definition and direction, a business is unlikely to succeed. This product module discusses how to describe and set goals for your business. The product is availbale as a download.
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Market Analysis and Supplier Support-Keys to Success

Before anything else happens in business planning, the market to be served needs to be analyzed. Also, if products are to be sold decisions need to be made about who will be your suppliers. This module discusses these issues and leads you through the process of making those decisions. This product is available as a download.
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Steps in Preparing Your Marketing Plan

Your marketing plan describes how your business will express itself in the marketplace and how the resources of the business will be used to do that. In this module, you will learn how to put together a marketing plan. This product module is available as a download.
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How to Test if Your Business Will Make Money

At the end of the day, will you make money? This module presents essential tools for managing the financial health of your business. This product module is available as a download.
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How To Hire The Right People

People are the most important resource in any business. Making a poor hiring decision can have a major financial impact on your business. In this module, you will study how to properly screen, assess, and hire employees who will make a solid contribution to your business. In addition, you will to learn how to handle employee terminations in a professional manner. This product module is available
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Management and Leadership Skills

The success of your business will depend heavily on your ability to manage, direct, and motivate your employees. In this module, you will study skills and techniques that will help you be an effective manager of people. This module is available as a download.
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Planning For The Financial Success of Your Business

This module will focus on what managers need to pay attention to on a daily and monthly basis to be good managers of the money invested in the business. You will learn some of the tools and approaches managers need to use to plan for a financially healthy business. This product module is available as a download.
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Operational Financial Management

This module is particularly concerned with managing the flow of cash in and out of the business. It is also concerned with how cash is utilized by the business to provide the best return of investment (ROI). This product module is available as a download.
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Monitoriing The Financial Health of the Business

In this module, you will learn what a business manager needs to accomplish on a monthly basis to monitor the financial health of the business. You will learn how to interpret financial statements and how to use financial ratios to monitor your business performance. This product module is available as a download.
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Finance, Risk Management and Business Planning

In this module, you will learn the common methods of financing a business and what questions a manager needs to ask when considering a particular type of financing. You will learn the strategies for risk management. In addition, some guidance is provided on the different formats for writing a business plan. This product module is available as a download.
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