Online Business Communication eLearning
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From 123-CBT Computer Based Training
Effective Intercultural Relationships

... the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course, you will learn about the many ways in which mini- to macro-cultural behavior and attitude
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Receiving Feedback and Criticism

Receiving Feedback and Criticism
We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be
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Giving Constructive Criticism

Giving Constructive Criticism
Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the
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Giving Feedback

Giving Feedback
The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative
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Client Access in Exchange Server 2010

...2)
As e-mail is now one of the most common forms of business communication, it is necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a simplified web interface or by configuring a VPN to their corporate network. Discussed in this course are technologies such as Outlook
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Cisco IUWNE 1 0 Access Point Management

...g the Cisco Mobility Express Wireless architecture (Smart Business Communication System SBCS, Cisco Config Agent CCA, 526WLC, 521AP stand-alone and controller-based); describing the modes of controller-based AP deployment (local, monitor, HREAP, sniffer, rogue detector, bridge); describing roaming (Layer 2 and Layer 3, intra-controller and inter-controller, mobility groups); configuring the
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From Online Training Directory
Applying Emotional Intelligence in the Workplace



Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach
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Applying Emotional Intelligence in the Workplace
5 Steps to Effective Persuasive Business Communication



Get quick results with this proven method and technique.
The main objective of this course is to equip you with a proven method and persuasive writing technique.
This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed
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Better Public Speaking- A Low Stress Approach


...Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how we say what we say. We hold the power to interest, to inspire, to lead if we present ourselves effectively. Much of that opportunity comes through spoken communication. With diligent practice and application of the principles of public speaking and with
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Effective Business Communication Series
...oice, sentence building, and paragraph design.
Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.Audience: This series is for anyone who wants to
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From 123-CBT Computer Based Training
An Essential Guide to Giving Feedback
The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to
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An Essential Guide to Giving Feedback
Coping with Criticism and Feedback
We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with
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Giving Feedback to Colleagues
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
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Team Feedback A Guide
Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Cross-Cultural Business Communication Series

...Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the previous page and
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Cross Cultural Business Comm Understanding Cultural Differences

...Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To
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Cross Cultural Business Comm Devel Cross Cultural Comm Skills

...Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for
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Cross Cultural Business Comm Addressing Cross Cultural Bus Situations

...Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To
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Advanced Business Communication Series

The Advanced Business Communication Series includes the following courses: Advanced Business Communication: Guidelines for Effective Communication Advanced Business Communication: Business Writing for Results Advanced Business Communication: Enhancing the Communication Message To review individual course descriptions, please return to the previous page and select the desired title(s).
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Advanced Business Comm Guidelines for Effective Comm

...Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information
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Advanced Business Comm Business Writing for Results

...Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. Learn To
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Advanced Business Comm Enhancing the Comm Message

...Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through
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Organizational Communication - The Fundamentals
Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
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Organizational Communication - Communicating in the Workplace
Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate
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Organizational Communication - Managing Communication
Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate
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Advanced Business Communication - Enhanced Business Communication
...Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information
more...
Advanced Business Communication - Business Writing for Results
In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.
more...
Advanced Business Communication - Effective Business Communication
...Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through
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Crisp Composition
When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to
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Writing to Reach the Audience
Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions
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Getting the Most from Business Documents
How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting
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The Writing Process
How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words
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E-mail as a Marketing Tool
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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Effective Telephone Techniques
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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From Serebra Learning Corporation
Overview to Effective Business Communication
...ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business Communication, will help you to become successful in
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Using Effective Business Communication
...o hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the workplace, telephone communication, and written business communication. This course, Using Effective Business Communication, will provide you with tools to become a successful administrative support professional. You will learn how to
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Literacy Skills for Business - Punctuation


...s for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular
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Literacy Skills for Business - Spelling


...s for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular
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Literacy Skills for Business - Best Practice for Business


...s for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen particular
more...
Advanced Business Communication: Guidelines for Effective Communication
...Business Communication: Guidelines for Effective Communication you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process uses of information
more...
Advanced Business Communication: Business Writing for Results
In the Advanced Business Communication: Business Writing for Results course students will learn about writing reports proposals and case reports with the audience in mind. Students will cover how to effectively use visual support including tables graphs drawings and diagrams. In addition students will learn about planning preparing and delivering business presentations and speeches.
more...
Advanced Business Communication: Enhancing the Communication Message
...Business Communications: Effective Business Communication course focuses on effective messages in letters and memos intercultural communication and communication with the media and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication how to deal with cultural diversity communicating through the
more...
Cross-Cultural Business Communication: Understanding Cultural Differences
Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume pitch and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.
more...
Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills
Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition information about employing and communicating through an interpreter is provided.
more...
Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations
Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program as well as suggestions for translating written documents.
more...
From Seletel Informatique
Effective Business Communication
This series teaches the writing skills learners will need to effectively communicate in a business setting. They'll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
Audience:
This series is for anyone who wants to improve his or her professional writing skills.
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Global Business Videos
One cannot be naive about cultural differences and yet one cannot deny the similarities. It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level.
Audience:
Non-Managers, Front Line Managers, Mid
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From TechSkills
Medical Transcription







TechSkills' Medical Transcription program gives our students the training they need to begin a career in this rewarding profession. The program is also designed to prepare our students for the Certified Medical Transcriptionist exam, enabling them to earn a widely recognized industry certification.
Program Elements:
- Business Communication
- Professional Development
- Microsoft Office
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Medical Coding







TechSkills' Medical Coding program builds the skills our students need to get a fast start on a rewarding career in this in-demand profession. The program prepares our students for positions such as Medical Coding Specialist, Medical Records Technician, and other similar roles. The program also prepares our students for the Certified Coding Associate exam, enabling them to earn a widely
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Medical Billing







TechSkills' medical billing program gives our students the training they need to get a fast start on a rewarding career in the rapidly-growing medical billing industry. This program prepares our students for positions such as Medical Reimbursement Specialist, Patient Accounts Representative and other similar roles.
Program Elements:
- Business Communication
- Professional Development
-
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From JED New Media inc.
Pump Up Your Prose, Snagging Attention with Sayings II





This JEDlet enlightens, entertains and informs you about a multitude of sayings, expressions and idioms used in everyday speech. Stock up on an arsenal of idioms. Learn the fascinating and sometimes surprising origins of sayings, which make great conversational fodder and helps ensure that you use the right words in the right place for maximum impact. This is the second of two JEDlets that explore
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Pump Up Your Prose, Snagging Attention with Sayings I





Spice-up your verbal and written business communication. Become a more compelling speaker, communicator and negotiator. This is the first of a two-part series that explores the use and origins of English expressions. Learning these sayings, expressions and idioms will help you use the right words in the right place for maximum impact.
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The H-Club Homonyms, Heteronyms, Homographs, and Homophones





Homophones, homographs, heteronyms, and homonyms describe related groups of sound-alike and/ or look-alike words and word pairs. By mastering these terms and the words associated with them, you can keep your written correspondence spotless and your spoken conversation spot-on.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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From Distance Learning College and Training
Business Communication Skills Level 2 Certificate
This short course is designed to introduce effective business communication skills, enabling students to communicate effectively in the workplace.
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From TheAcademy. com
Essential Business Etiquette
Covers the indispensable elements of being successful in business by using good etiquette. HR professionals describe this course as the most essential course available for improved professional confidence. Describes the importance of a winning attitude. Identifies how your professional image can help or hurt your career. Discusses the fundamentals of successful communication. Identifies
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Leadership Etiquette for Professionals
Focuses on etiquette for leaders and managers. It describes the qualities and traits of an effective leader, identifies the basics of leadership etiquette, and identifies the principles of leadership etiquette that impact professional success. The course reviews and models the proper way to ensure a high level of service, teaches active listening skills in business conversations with all levels of
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International Business Etiquette
Whether you're an occasional or frequent traveler or part of an international business team, the etiquette information discussed in this course will help you communicate effectively with colleagues and clients across cultures. The course focuses on eight countries that are either major players or relatively untapped markets in the business world. For each country, you'll learn Business
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From Career English Institute
Sales Career English Course Online
Learn the English communication skills you need for your career in Sales with our online course and forums to exchange knowledge.
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From Fathom Corporate Training
Communicating with Confidence Make Your Business Writing More Effective

The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques, and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs, and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness,
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From Canadian Centre for Professional Development
Business Communication
Courses on Writing effective e mails, Communications and Presentations, Cross cultural training, E Mail etiquette
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From MaxIT Corporation
Business Communication




This self-paced training will provide the learner with skills to understand and apply the different facets of business communication.
The learner will be presented with key concepts of business communication including non-verbal communication, written communication, oral communication, and communication targets.
With an additional license, this training includes an authoring tool that allows
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