Online Business Communications eLearning - Training Resources

Negotiation Skills You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...

Business Communications Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment  more...

A Process for Business Writing The POWER Writing Process This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs.  more...

Plan and Organize Your Documents Plan Before Writing This course shows how to plan a document by defining the purpose and target audience. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Plan and Organize Your Documents Brainstorm Before Writing This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Write for Business Success Break Writing Barriers Make a positive start to writing business documents. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Plan and Organize Your Documents Structure Texts for Clarity Organize your business documents for maximum impact. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Evaluate and Revise for Impact Check Your Writing Style Reduce errors in your writing style. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Evaluate and Revise for Impact Review Texts Systematically This course provides several strategies to systematically revise your documents. Professionals who want to enhance their written business communications by effectively addressing audience needs  more...

Phone Skills : Preparing for a Call ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up  more...

Phone Skills : Transferring Calls ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with protective secretaries  more...

Phone Skills : Ending a Call and Following Up ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up  more...

Phone Skills : Taking and Leaving Phone Messages ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. It will help you develop your  more...

Phone Skills : Giving & Getting Information by Phone ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It will help you develop your phone  more...

Phone Skills : Negotiating on the Phone ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication skills. It will  more...

Phone Skills : Cold Calling & Selling by Phone ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good communication skills. It will help you develop  more...

Phone Skills : Handling Angry Callers ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can explore how to make  more...

Phone Skills : Making Difficult Calls ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some general tips and  more...

Phone Skills : Essential Phone Communication Skills ...business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises the importance of active  more...

Advanced Business Communication: Enhancing the Communication Message ...Business Communications: Effective Business Communication course focuses on effective messages in letters and memos intercultural communication and communication with the media and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication how to deal with cultural diversity communicating through the  more...

Certificate in Effective Communicating Aim: To enable students to choose and use methods of business communications appropriately. Target Audience: This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively.  more...