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From 123-CBT Computer Based Training
Treating Your Direct Reports Fairly

...treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their
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Treating Your Direct Reports Fairly
Leading with Emotional Intelligence

Leading with Emotional Intelligence
Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture
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Code of Conduct Awareness

... advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in
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Understanding Change

...ding to change well is a necessity in today's competitive business environment. Leaders and managers, regardless of industry or organization, require a clear understanding of how important organizational change is in order to propel their organizations forward. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It
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Decisions and Risk

Decisions and Risk
Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build
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Strategic Planning and Risk Management

Strategic Planning and Risk Management
Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your
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The Role of Ethics in Project Management

...ur professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established
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Sustaining Competitive Advantage

...aining Competitive Advantage
In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their
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The Imperatives of Innovation and Leadership in Strategy

...s organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these
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Professional Networking Essentials Finding Opportunities to Make Connections

...unities to Make Connections
In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of
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Fundamentals of Purchasing Vendor Management

... share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These individuals must understand the
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Developing a High-Performance Organization

...ant responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the
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Managing for Rapid Change Uncertainty

... for Rapid Change & Uncertainty
In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself
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Preparing for Organizational Change

...anization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential
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Initiating Projects with Project Server 2007

...erprise Project Management (Exam 70-633)
In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many locations. Microsoft Office Project Server 2007 is the main component of the Microsoft Office Enterprise Project Management
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Basic Business Math Charts Graphs

...nd select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your school years, showing you how to apply those skills to some common business situations. It helps you to understand how numerical data is represented in charts and graphs. And it shows you how to choose the right type of graph for
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From Online Training Directory
The Impact of Micro and Macro Cultures in a Global Economy


This course will examine the dimensions of culture and its impact in today ™s global business environment.
This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.
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The Impact of Micro and Macro Cultures in a Global Economy
Advanced Customer Relationship Management -Part 2
...ship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study
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Introduction to Customer Relationship Management-Part 1
...business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive
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Customer Astonishment: The Commitment to World-Class Customer Care
... your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the
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Customer Service Plus
...difference between success and failure in today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course.
Customer Service Plus The difference between success and failure in today?s business environment is customer service. In
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Listening Skills for the Workplace
...lls. To ignore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far
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Build Your Own BIZ Comprehensive Certificate
...ed continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of
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From 123-CBT Computer Based Training
Managing in a Global Business Environment
Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic
more...
Managing in a Global Business Environment
Managing Cross-Functions
...the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These
more...
Surpassing the Competition
Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor
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Overview of Managerial Accounting
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Managerial Decisions and Capital Budgeting
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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Cost Accounting Decisions
Cost accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and
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The Telecommunications Industry Overview Version 2
Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly
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Overview of Logistics Management
In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.
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Standard Business Etiquette
The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of
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The Process of Interpersonal Communication
...business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors,
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Essentials of Business Law Employment Law

...nowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Agency Laws (0.5 - 1 hour) Identify agency relationships.
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Essentials of Business Law The Legal Environment

...nowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Business Law (0.5 - 1 hour) Identify the four functions of law.
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Oracle Workflow 11i10 Components Planning Workflow Processes

...urse covers the benefits of using Oracle Workflow in an e-business environment. It provides an overview of the architecture and components of Oracle Workflow. It also covers the components of a workflow process. Further, it covers the steps to plan a workflow process. It also covers various standard activities.
Learn To:
Identify benefits of Oracle Workflow.
Identify features
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SAP R 3 FI AR AP Organization Master Records and Posting

...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable.
L earn To:
Describe how R/3 maps company structures.
Describe how FI integrates with other R/3 Modules.
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SAP R 3 FI AR AP Account Document Posting and Periodic Processing

...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable.
L earn To:
Working with Accounts and Documents.
Balance Display.
Displaying Changing Items.
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International Business Essentials The Global Business Environment

...Business Environment gives students an overall view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas.
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International Business Essentials Series

The International Business Essentials Series includes the following courses: International Business Essentials: The Global Business Environment International Business Essentials: Succeeding as a Global Manager International Business Essentials: Conducting Business in Europe To review individual course descriptions, please return to the previous page and select the desired title(s).
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Balanced Scorecard Implementing

...tegy (0.5 hours) Identify fundamental changes in the business environment. Identify reasons for implementing a balanced scorecard. Identify the perspectives of the balanced scorecard. Unit 2: Building the Balanced Scorecard (0.5 hours) Identify the importance of setting objectives and measures when developing a balanced scorecard. Sequence the steps for building a balanced
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SAP R 3 FI AR AP Organization Master Records Posting

...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o
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SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro

...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o
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Systems Analysis Using Client Server Model Part 1 Client Server Env

...n To: o Identify factors responsible for changes in the business environment. o Identify reasons for the evolution of Client Server computing. o Identify characteristics of a relational database management system (RDBMS). o Match Structured Query Language (SQL) commands with their functions. o Identify factors to consider when selecting a RDBMS for distributed database support. o
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Business Writing The Fundamentals

...als with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for
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Business Writing Writing Effective Proposals

...als with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used
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Virtual Teams Communicating Effectively

...l learn why virtual teams have become so important in the business environment, the roles and norms of virtual teams, and the importance of communication in virtual teams. Unit 2: Enhancing Communication in a Virtual Team (0.5 - 1 hour) Define the communication design process. List the benefits of organizing the communication design process.
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Essentials of Business Law Contract Law

...nowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Making Business Transactions (0.5 - 1 hour) Identify the five elements of a
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Essentials of Business Law Cyberlaw

...nowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Essentials of Cyberspace (0.5 - 1 hour) Identify four factors that make
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XML Building XML-Based Web Applications Part 5

...h an examination of XML-based markup languages within the business environment and a coverage of the key applications of XML to business, for example, Web services, the .NET initiative, BizTalk, and the eCo Framework. Learn To: o To identify which features of an XML document can be tested by validation. o To sequence the steps in the process for validating XML documents. o To identify
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XML Building XML-Based Web Applications Part 5

...h an examination of XML-based markup languages within the business environment and a coverage of the key applications of XML to business, for example, Web services, the .NET initiative, BizTalk, and the eCo Framework. Learn To: o To identify which features of an XML document can be tested by validation. o To sequence the steps in the process for validating XML documents. o To identify
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Linux Technology Overview Curriculum

Course Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it
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Linux Technology Overview Part 1 Technical Business Considerations

...who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits: Not Applicable Language Options American English Total Learning Time 4
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Linux Technology Overview Part 2 Features for Users

...who are evaluating whether or not to adopt Linux in their business environment should have in-depth knowledge of the capabilities of competing operating systems, such as Unix and Windows NT and 2000. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits: Not Applicable Language
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E-Business Part 4 Securing Your Infrastructure

...ulum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and server side security. Learn To:
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E-Business part 5 Understanding the Applications

This course covers search engines and portals, on-line shopping and resource management software. It also covers Enterprise resource planning and interactive communication software. Learn To: a Identify ways of searching for information on the Internet. a Identify the types of search engines. a Identify ways to optimize search techniques. a Identify the factors
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E-Business Part 6 Working with Employees

This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for
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E-Business Part 7 Satisfying the Customer

...ment. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. Learn To: a Identify techniques for using the Internet as a marketing tool. a Identify the elements required to build customers' trust. a Identify the guidelines for selecting a domain name. a Identify the features of marketing
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E-Business Part 8 Supply Chain Mgt E-Procurement

It examines supply-chain management and the changes needed to create Internet-enabled supply-chain management, establish business-business relationships and electronic procurement. Learn To: a Identify the functions of supply chain management. a Identify the factors that affect the integration of the supply chain. a Identify the features of interenterprise integration.
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From Learn Skills
Creative Problem Solving


The Creative Problem Solving title is a series of ready
to deliver courses that will give you a basic framework
for problem-solving and decision-making in today's
business environment.
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Creative Problem Solving
Business Communications



Communication is the exchange of thoughts or
information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready
to deliver courses that introduce how such exchanges
take place in a business environment
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Leadership and Motivation



...business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In addition the learner
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From B. F Environmental Consultant Inc
Non-Profit Management Training and Certification





B. F. Environmental Consultants Inc has been a long-term partner with many local, state, and national non-profit organizations. During this effort and support, we have learned that in many cases the non-profit organization has great support from the community and volunteers, but many of the individuals working in the organization require training. We have partnered with a national trainig
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From Business Performance Pty Ltd
Management and Business Coaching
...tion X and Generation Y, the increasing complexity of the business environment and never enough time to plan strategically, to name just a few, you may be feeling overwhelmed.
If you are a business owner, you may be facing these challenges on your own. If you are a manager, you may be reluctant to ask for help from your peers. Our professional coach can help you regain focus, clarify your
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From Serebra Learning Corporation
Whole Numbers Fractions and Equations
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Leading Effective Business Meetings
Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Participating Effectively in Business Meetings
A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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Effective Business Meetings Simulation
As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is
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Optimizing Email at Work
In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in
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The Process of Interpersonal Communications
...business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors,
more...
Understanding Technical Professionals
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Coaching for Business
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
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Succession Planning Overview
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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Succession Planning Strategies
You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Succession Planning Management
So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession
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Initiating a Succession Plan Simulation
Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Implementing a Succession Plan Simulation
Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
more...
Managing in a Global Business Environment
Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic
more...
Managing Cross-Functions
...the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These
more...
Managerial Decisions and Capital Budgeting
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
more...
Overview of Managerial Accounting
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
more...
Getting Started--The Administrative Support Professional
...y, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing
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Overview to Effective Business Communication
Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending
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Using Effective Business Communication
Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
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Administrative Functions
Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you
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Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Sustaining Competitive Advantage
...business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: competitive
more...
The Imperatives of Innovation and Leadership in Strategy
...s organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these
more...
Overview of Logistics Management
...business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management. Any individual seeking to gain an overall understanding of
more...
The Linux Operating System
... important considerations in deploying Linux systems in a business environment. It describes how to choose a Linux ""distribution"" and installation media. It also explains what is needed to install a Linux system, and the installation procedures for the two most popular distributions, with a focus on the Intel platform. This covers the key concepts in the Linux operating system, including
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e-Business Part 4 Securing Your Infrastructure
...ulum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and server side security. The target audience
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e-Business Part 5 Understanding the Applications
This course covers search engines and portals, on-line shopping and resource management software. It also covers Enterprise resource planning and interactive communication software. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The fifth course in the e-Business curriculum focuses on the various kinds
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e-Business Part 6 Working with Employees
This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course
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e-Business Part 7 Satisfying the Customer
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. The audience for this course includes Technical Managers, Business Managers, and Project Managers.
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e-Business Part 8 Supply Chain Management and e-Procurement
It examines supply-chain management and the changes needed to create Internet-enabled supply-chain management, establish business-business relationships and electronic procurement. Technical Manager, Business Manager, Project Managers. The final course in the e-Business curriculum focuses on how to manage an e-Business environment to work better with suppliers and vendors.
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Introducing Oracle9i Database
To introduce the components and architecture of Oracle9i, the application of Oracle9i, and migrating and upgrading to Oracle9i Oracle database administrators; developers interested in the technical aspects of Oracle9i database
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SAP R 3 Release 4 6 Fundamentals
To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users
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Customer Service : Why Care for Customers?


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand why
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Customer Service : Who are your Customers?


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you understand who
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Customer Service : Preparing for Customer Contact


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you prepare for
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Customer Service : First Impressions


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions last...and last and last.
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Customer Service : CARE Brain-teasers


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an opportunity for
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Customer Service : CARE for your Customers


...business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the mnemonic CARE -
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Putting Customers First


Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.
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SAP R 3 FI AR AP Organization Master Records and Posting
...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a
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SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing
...y encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to
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Business Writing - The Fundamentals
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
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Business Writing - Writing Effective Proposals
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
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Building XML-Based Web Applications - Part 5: XDR Schemas and Commercial Applications
This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are
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e-Business Part 4: Securing Your Infrastructure


The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and
more...
e-Business Part 7: Satisfying the Customer


This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers.
more...
International Business Essentials: The Global Business Environment
...Business Environment gives students an overall view of how the global environment operates how culture affects international business and helps students become familiar with foreign exchange. The program covers various cultural orientations teaches students how to apply foreign exchange rate equations and offers cultural overviews of Africa Asia Europe the Middle East and the Americas. The
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e-Business Part 4: Securing Your Infrastructure
The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and
more...
e-Business Part 7: Satisfying the Customer
This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies customer relationship management and selling-chain management. In addition students will focus on how to use an e-Business environment to better attract retain and satisfy customers.
more...
SAP R/3 FI Accounts Receivable/Accounts Payable: Organization, Master Records and Posting
SAP's FI module is a powerful integrated environment dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
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SAP R/3 FI Accounts Receivable/Accounts Payable: Account/Document Posting and Periodic Processing
SAP's FI module is a powerful integrated environment dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
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From Sessions College for Professional Design
Business Marketing Design Foundation Certificate


This certificate focuses on developing the visual identity, advertising, and marketing skills required for a corporate or small business environment.
Students learn professional applications for Adobe Photoshop and Illustrator or equivalent digital imaging and vector drawing tools. Course projects include marketing concept development, critique, retouching, compositing, illustration, print and
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Business Marketing Design Advanced Certificate


The Business Marketing Design Certificate focuses on developing the visual identity, advertising, and marketing design skills required for a corporate or small business environment.
Students learn professional applications for Adobe Photoshop and Illustrator or equivalent digital imaging and vector drawing tools. Advanced Certificate students select a single area of professional concentration.
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Business Marketing Design Master's Certificate


The Business Marketing Design Certificate focuses on developing the visual identity, advertising, and marketing design skills required for a corporate or small business environment.
Students learn professional applications for Adobe Photoshop and Illustrator or equivalent digital imaging and vector drawing tools. Master's Certificate students select two areas of professional concentration.
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From JED New Media inc.
Breaking Barriers by Brainstorming





Incorporate brainstorming as an effective problem-solving tool to conquer business challenges. Whether you are a small business owner, department head, or team leader, you can benefit from this invaluable asset in today? s competitive business environment. Learn how to creatively generate ideas and conduct productive brainstorming sessions.
40-minute online tutorial
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From Plum Solutions
Advanced Financial Modelling in Excel online course
In the ever-changing business environment, being able to accurately model and forecast the volatile economic inputs is a critical skill for business professionals. Build on your existing modelling skills and apply new techniques to better analyse financial data, predict revenues and cost and assess risks to justify business decisions in the most time-efficient and effective way.
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From PDHengineer. com-Decatur Professional Development, LLC
Financial Principles of Project Management
... principles that are valid irrespective of the prevailing business environment and are applicable to any business where profit is made through billable hours. The student must take a multiple-choice quiz consisting of twenty (20) questions at the end of the course to obtain PDH credits. This course cannot be taken to fulfill your continuing education requirements in the state of New York
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