Business Over The Phone eBooks - Training Resources

Assertiveness Influencing self help program Introduction Business situations occur almost every minute of the working day - conversations with a colleague, phone call from a customer, a supplier or Head Office, department meetings, doing a presentation or selling products - either face-to-face or over the phone. They are all situations in which there is an a outcomea - something gets done, either for you, for the other person(s), or  more...