Instructor Led Business Skills Training

The International Oil Gas Executive Development 11 - 15 October 2010 Movinga up in the Oil & Gas industry is no simple task. The International Oil & Gas industry is a fasta paced, complex and highly competitive global industry. Keepinga up with the pace of change, staying relevant and current with industry developments by maintaining a sharp intellectual edge is a constant challenge for professionals. The changing nature of the industry and the drivers need to  more...

Appraising Performance Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Fundamentals of Selling Fundamentals of Selling provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle. It provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up after the sale. By applying the tools and techniques presented in this course, sales professionals  more...

Fundamentals of Communication Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. You can get a complete list of other Business Skills classes at  more...

Fundamentals of Customer Service Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. You can get a complete list of other Business Skills classes at  more...

Sexual Harassment Awareness for Supervisors You work for a local company in a supervisory position. You're familiar with the term sexual harassment, but as a supervisor, you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course, you will obtain that knowledge. You can get a complete list of other Business Skills classes at  more...

Sexual Harassment Awareness for Employees You work for a local company in a non-management position. You're familiar with the term sexual harassment, but you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course, you will obtain that knowledge. You can get a complete list of other Business Skills classes at  more...

Motivating your Employees This course will assist you in understanding and implementing strategies that will help to motivate your work force. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Effective Time Management Time is a form of currency, and the ways that we talk about it illustrate its value: we say a Time is money,a and a My time was well spent,a or a It's a waste of time.a Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct  more...

Effective Business Writing Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.  more...

Effective Presentations Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to  more...

Managing Conflict This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Performance Management Performance management is a style of management designed to improve the performance levels of employees by creating and implementing performance management plans and through coaching and feedback. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Negotiating Skills You will perform the basic steps in a business negotiation You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Managing Innovation and Creativity Businesses are constantly looking for innovative ideas that will put them one step ahead of their competitors. In order to arrive at a truly new idea, a team leader or manager must understand how to manage the innovation process. This course offers effective managerial strategies that address the organizational aspects of managing a creative team, supporting that creativity, moving an idea to  more...

Practical Leadership Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. You can get a complete list of other Business Skills classes at  more...

Strategic Planning Skills This course will provide you with a process for developing a clear understanding of your business's culture, operations, and market position, while facilitating the development of a strategic blueprint for gaining the competitive advantage necessary for your business's success, now and in the future. You can get a complete list of other Business Skills classes at  more...

Change Management for Employees Everyone who works in the business world today is faced with constant changes and is expected to adapt. In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.  more...

Communicating Across Cultures Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to  more...

Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...

Change Management for Managers With constantly shifting global economies and technological developments, businesses are constantly changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition. You can get a complete list of other Business Skills classes at  more...

Emotional Intelligence for Managers In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others. You can get a complete list of other Business Skills  more...

Coaching Essentials As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,  more...

Interviewing Skills for Managers Every manager knows that to be successful, a company needs to build teams of employees who are the top in their field, work well together, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will  more...

Managing Project Teams You want to create and maintain a successful team. Learning how to effectively manage a team is the first step to realizing your goal. In this course, you will determine how to manage the team so that it remains effective. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Project Management Skills for Non-Project Managers Although you are not formally employed as a project manager, you may occasionally be called on to lead a small- to medium-sized project for your company. In this course, you will strategically plan a project so that you can achieve the desired results on time and on budget. You will identify its requirements and the resources you have to work with, monitor the project's progress, and mitigate the  more...

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills  more...

Writing for a Global Audience You are a content developer with a project to localize content into other languages. You have already written the text, or you are planning to write it, and you want to have the content localized as cost effectively as possible. You need to identify and eliminate cultural language patterns from your source content, so that you can effectively and efficiently localize the content. In this course,  more...

Financial Essentials Companies are composed of a number of job roles and varying degrees of responsibility. Some roles are so different that two people within the same company may never come in contact with each other over the entire length of their employment. All employees, though, are working towards the same goala the financial success of the company. However, individuals cannot be expected to contribute to the  more...

Microsoft Office Visio Professional 2007- Level 2 Microsoft ® Office Visio ® Professional 2007: Level 2 is the second course in the Microsoft Visio 2007 series. In Microsoft ® Office Visio ® Professional 2007: Level 1, you used the various templates to design and manage workflows and flowcharts. This course will build upon the knowledge gained, and enable you to work with many advanced features, including using the drawing tools,  more...

Microsoft Office Visio Professional 2007- Level 1 Diagrams and charts play a pivotal role in knowledge dissemination, making complex data easy to understand. Microsoft ® Office Visio ® Professional 2007 has a host of features that are instrumental in creating pictorial representations of information. In this course, you will learn the essentials of Visio. You can get a complete list of other Business Skills classes at  more...

What Good Managers Do - The First 100 Days This course will give new managers the basics of effective management for their first 100 days on the job. Professionals who have achieved success as individual contributors often transition into management roles. New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to conduct performance appraisals, monitor work processes,  more...

Creating and Maintaining Life Balance How has stress affected you in the past? Have you had to take time away from work or your family because you have felt stressed out? You, like millions of others, may have difficulty managing stress in your life. Fortunately, there are techniques you can use to better manage stress, and possibly even lessen the amount of stress you encounter on a daily basis. In this course, you will learn ways of  more...

Advanced Communication Skills In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace. You can get a complete list of other Business Skills  more...

Managing Organizational Goals As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course,  more...

Problem-Solving Skills Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will  more...

Effective Management The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be  more...

Getting the Results Without the Authority In today's business culture, there are circumstances in which a person who possesses no formal authority is required to accomplish a task or complete a project. Perhaps you will recognize a problem or a business need, and you will assume responsibility to resolve the issue. Or your manager may direct you to complete a task in which you will need to solicit the help of others in order to complete  more...

Using Data to Communicate This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

CERTIFIED PENETRATION TESTING SPECIALIST CPTS is built upon proven hands-on Penetration Testing methodologies as utilized by our international group of vulnerability consultants. Mile2 trainers keep abreast of their expertise by practicing what they teach because we believe that an equal emphasis on theoretical and real world experience is essential for effective knowledge transfer to you, the student. The CPTS presents information on  more...

Microsoft Office Project 2007- Professional Microsoft Office Project 2007 Standard enables you to create and manage your projects in a standalone desktop environment. But to analyze projects, optimize resources, and prioritize work in a way that meets an organization's overall business objectives, you need to use a more encompassing project management solution. In this course, you will use Microsoft Office Project Professional 2007 to  more...

Microsoft Office Project 2007- Web Access Effective communication between team members is essential for the successful completion of any project. A Microsoft Enterprise Project Management solution provides the framework for electronically creating and managing projects. In this course, you will use Microsoft ® Office Project 2007 to access project information located on a server, as well as to report progress on assigned project  more...

Microsoft Office InfoPath 2007 -Creating InfoPath Forms Information is a key to the success of any organization. Gathering and sharing information within your organization, with clients and customers alike, can also be an important task. Microsoft ® Office InfoPath ® 2007: Creating InfoPath Forms is a product that gathers and shares information. In this course, you will use InfoPath to streamline the process of gathering and sharing  more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a  more...

Developing and Presenting Successful Training for Non-training Professionals You may have spent years honing your skills and developing expertise in a subject area. Your colleagues recognize the depth of your knowledge and your keen ability to zero in on problems and elegantly resolve them. But now you've been thrust into a training role? you are not only required to exercise your skills, but communicate your knowledge to others. For many who assume a training role, that  more...

Managing Information Effectively As a business professional, you are surrounded by information and rely on it to do your job. Some information comes to you because you ask for it; other times it literally seems to come a ata you. Other people may rely on and ask you for information, and there are times when you send it to them without their asking. Being able to manage information effectively is one of the most basic skills  more...

Performance Management Second Edition New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing  more...

Hiring Outstanding Teams You're a first-time manager who has to create a new team or complete an existing team. You want to locate and interview great candidates, hire the most qualified, and smoothly integrate them into the team. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Developing Yourself as a Leader This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Advanced Business Writing As a first-time manager, you will have the responsibility to write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write  more...