Instructor Led Business Value Training Classes in United Kingdom
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Focus on Training
ITIL Foundation - Service Mgt v3
...oncept of Service Management
- Explain the objectives and business value for each phase of the Service Lifecycle
- Define key ITIL terminology
- Understand how key ITIL processes contribute to the Service Lifecycle
- Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function
- Account for the range of Service Management roles
- List generic
more...
...oncept of Service Management
- Explain the objectives and business value for each phase of the Service Lifecycle
- Define key ITIL terminology
- Understand how key ITIL processes contribute to the Service Lifecycle
- Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function
- Account for the range of Service Management roles
- List generic
more...
