Online Businesses eLearning Training

Build a Powerful Marketing Strategy--Instructor-Led ...businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of  more...

Build a Powerful Marketing Strategy--Self-Directed ...businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of  more...

Your Business Plan Self-Guided Workbook (Hard Copy Edition) Used by thousands--A step by step, self-guided, easy to complete comprehensive workbook for owners of small businesses.  more...

Managing People : Resolving Team Conflicts ...businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict before it's too late and to channel the energy into  more...

Managing People : Developing your team ...businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for you, the team members and the organisation as a  more...

Managing Yourself : Are you a Leader? ...businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape people into  more...

Managing Yourself : Strengthening your Position as Leader ...businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. Today's manager must be able to shape people into  more...

Face to Face Communications : Making a Contribution to a Meeting ...y're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can make a positive contribution by understanding your role and making the most of the opportunities presented. It covers the  more...

Colt and Winchester Case Study 1: Start-up Businesses ...course explores the typical financial strategy issues for businesses in the start-up phase. The course covers: The financial characteristics of a start-up business The appropriate financial strategy for a start-up business Appropriate sources of finance, dividend policy and business control systems for a start-up business Throughout the course the student can apply their learning to a  more...

Colt and Winchester Case Study 2: Growth Businesses ...course explores the typical financial strategy issues for businesses in the growth phase. The course covers: The financial characteristics and strategic emphasis of a business in the growth phase The appropriate financial strategy for a growth business Appropriate sources of finance, dividend policy and business control systems for a growth business Throughout the course the student can  more...

Colt and Winchester Case Study 3: Mature Businesses ...course explores the typical financial strategy issues for businesses in the maturity phase. The course covers: The financial characteristics and strategic emphasis of a business in the maturity phase The appropriate financial strategy for a mature business The shift in focus from generating long-term capital growth to providing regular dividends Development of a dividend policy  more...

Colt and Winchester Case Study 7: Declining Businesses ...course explores the typical financial strategy issues for businesses in the decline phase. The course covers: The financial characteristics of a business in the decline phase The strategic options open to a business in the decline phase The importance of its dividend policy Throughout the course the student can apply their learning to a fictitious case study, Colt & Winchester. Armed with  more...

Applying Financial Strategy: The Moore Corporation Case Study In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores how the principles of financial strategy  more...

Papa's Pizza Case Study 1: The 4 Stages of Marketing From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 2: Market Analysis From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Stage 1: Question Bank From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 3: Objectives and Strategies From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 4: Segmentation and Targeting From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 5: Marketing Positioning From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Stage 2 Question Bank From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 6: Product From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 7: Price From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 8: Place From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 9: Promotion From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Stage 3 Question Bank From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Papa's Pizza Case Study 10: Implementation From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Apply the 4 Stage Process: Carvival Cruise Lines Case Study From chocolate bars to cocoa futures... From safety campaigns to safety testing...Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,  more...

Royce Hotel Case Study 3: Inventory Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Royce Hotel Case Study 4: Quality Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Strategic Account Sales Skills Simulation ...ou sell design and project control services to commercial businesses. After attending a crowded book reading at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that  more...

Federal Government Industry Overview Version 1 ...ou with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges facing the implementation of e-government, and strategic management and enterprise solutions. This course is designed for management consultants and sales personnel seeking an overview of doing business with the Federal Government, as well as corporate and  more...

The Retail Industry Overview Version 2 ...e most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds,  more...

The Insurance Industry Overview Version 2 ...unities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to sharpen their  more...

ITIL Continuity and Availability Management ...businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of  more...

The Contact Center and Technical Support Agent ... role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses  more...

Government Contracting Overview of Government Contracts This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP. Small Business Owners/Small Business Buyers/Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers/New Buyers at Prime Contractors to the USG.  more...

Strategies for Facilitating Critical Thinking ...omic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to encourage the development of critical thinking skills  more...

Effective Feedback for Employees and Colleagues Simulation ...businesses. Managers, employees, customers, and suppliers alike all benefit from the exchange of meaningful, germane feedback. But feedback is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback is a powerful tool for improving performance  more...

Lead and Communicate Effectively as a New Manager Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

Managing in a Global Business Environment ...tions are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means  more...

Accounting Systems and Closing Activities ...businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period.  more...

Accounting for Cash Control ...Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing,  more...

Accounting for Merchandising Businesses ... that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these  more...

Final Exam Accounting 101 Generally taken near the end of a program, Final Exam: Accounting 101 enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.  more...

Introduction to Advanced Finance Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business  more...

Investment Project Analysis and Selection Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools. This course is designed specifically for business managers, financial  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed  more...

Corporate Restructuring Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course This course is designed specifically for business managers,  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Pricing for Profitability Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and  more...

Six Sigma--Measurement System Re-analysis ...d vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains, the Six Sigma Control phase outlines tools and techniques for the Black Belt to use. In this course, you will learn  more...

Lean Concepts ...s are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course  more...

Non-value added Steps and Tasks ...ctive inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow of raw materials, and ultimately reduce costs. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization;  more...

Six Sigma Listening to the Voice of the Customer ...ny itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one,  more...

Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues  more...

Doing Business with the Government ...al government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for small disadvantaged businesses or SDBs. This course outlines how businesses of all types and sizes can identify contract opportunities within the government, market  more...

Drug-free Workplace ...s that never administer drug tests. Substance abuse costs businesses millions of dollars each year in lost productivity and increased insurance costs. Creating a drug-free workplace program at your organization will help keep employees healthy and productive. In this course, you'll learn about the Drug-free Workplace Act, the criteria for developing a drug-free workplace program, and the  more...

Project Management Fundamentals ...r to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to control a project from start to finish and motivate project teams  more...

Microsoft Small Business Server 2000 Administration To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...

Microsoft Small Business Server 2000 Features To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...

Microsoft Windows Small Business Server 2003 Part 1 The Microsoft Windows Small Business Server 2003: Part 1 course covers concepts related to designing a networking solution. These include establishing your business needs and selecting the type of Internet connection, network type, network devices, hardware, and software. Further, the course covers components and features of Microsoft Windows Small Business Server (SBS) 2003 and the restrictions  more...

Microsoft Windows Small Business Server 2003 Part 2 The Microsoft Windows Small Business Server 2003: Part 2 course covers concepts related to Windows Server 2003. These include creating and managing user accounts and managing templates for user accounts. The course also covers features and types of groups and the steps for creating groups. Further, it covers the steps for creating shared folders, options for managing shared folders, and the steps  more...

COBOL Basic Applications ...ne type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and processed, and a new master file is generated. This course is designed for  more...

COBOL Calculation Applications ...ne type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is a prerequisite to COBOL: Basic File Processing. This course is designed for  more...

COBOL Complex File Processing ...ne type of COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the Customer Contact file and the Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The second application merges the master contact file with the old contact log file to create a new master  more...

COBOL Interactive Applications ...ne type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. It is a prerequisite to COBOL:  more...

COBOL Report Generation ...ne type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be  more...

Types of Telephone Systems This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants.  more...

VoIP Services ...otential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing converged networks to the forefront of corporate and private communications. We discuss private  more...

NFPA 1600 Business Continuity Programs ...omputer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This course provides a basic  more...

Mold Awareness ...businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly  more...

QuickBooks 2003 - Getting Started QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the QuickBooks 2003 program, its features, and its interface. The course covers the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets.  more...

Wireless Networking for Small Businesses This course covers the benefits and applicability of wireless networking to the small business. It covers wireless components and configurations. It provides guidelines (?) on planning, setting up and securing a wireless network for a small business. The audience for this course will be end users or small business owners.  more...

ECDL ICDL 4 Module 1 Concepts of Information Technology IT - Computers and IT To explain the main concepts of IT, networks, and the components of a personal computer. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 1 Concepts of Information Technology IT - IT in Daily Life To describe health and safety, legal, and security issues involved in using computers. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Using Windows XP To outline the main features of Windows XP and describe how to work with programs and documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using  more...

ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Files and Folders To demonstrate how to work with folders and files in Windows XP. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP operating  more...

ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Customization To demonstrate how to personalize Windows XP to best suit the user's needs. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP  more...

ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003 To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users  more...

ECDL ICDL 4 Module 3 Word Processing - Editing and Printing in Word 2003 To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 3 Word Processing - Getting Started with Word 2003 To demonstrate how to create, open, and save Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 3 Word Processing - Word 2003 Text and Paragraphs To demonstrate how to format text and organize paragraphs using Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or  more...

ECDL ICDL 4 Module 3 Word Processing - Working with Documents in Word 2003 To demonstrate how to add headers and footers and navigate and recover documents in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting  more...

ECDL ICDL 4 Module 3 Word Processing - Tables and Graphics in Word 2003 To demonstrate how to create and format tables, graphics, diagrams, and charts in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to  more...

ECDL ICDL 4 Module 4 Spreadsheets - Basic Features of Excel 2003 To provide an overview of the basic features of Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 4 Spreadsheets - Formatting Data in Excel 2003 To demonstrate how to format worksheets in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL certification or  more...

ECDL ICDL 4 Module 4 Spreadsheets - Printing and Using Charts in Excel 2003 To demonstrate how to print spreadsheets and how to create and use charts. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or  more...

ECDL ICDL 4 Module 4 Spreadsheets - Formulas and Functions in Excel 2003 To demonstrate how to use formulas and functions in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 5 Database - Getting Started with Access 2003 To outline the concepts and processes for creating and navigating an Access 2003 database. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain  more...

ECDL ICDL 4 Module 5 Database - Basic Access 2003 Tables To outline the processes for creating and modifying tables. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access  more...

ECDL ICDL 4 Module 5 Database - Basic Access 2003 Forms To outline the processes for creating and modifying forms. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access  more...

ECDL ICDL 4 Module 5 Database - Access 2003 Queries and Reports To outline the processes for creating and modifying queries and reports. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using  more...

ECDL ICDL 4 Module 6 Presentation - Introducing PowerPoint 2003 To explain how to create basic presentations using PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL  more...

ECDL ICDL 4 Module 6 Presentation - Slide Layout and Design in PowerPoint 2003 To demonstrate how to modify slide layout and design and add visuals in PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an  more...

ECDL ICDL 4 Module 6 Presentation - Charts and Multimedia in PowerPoint 2003 To demonstrate how to add charts, diagrams, tables, and multimedia to PowerPoint 2003 slides. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to  more...

ECDL ICDL 4 Module 6 Presentation - Finalizing Presentations in PowerPoint 2003 To demonstrate how to complete PowerPoint 2003 presentations. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL certification  more...

ECDL ICDL 4 Module 7 Information and Communication - Using IE 6 To introduce IE6 and the IE6 interface and demonstrate how to perform basic tasks. Note: the exercise items included with this ECDL-approved training are not