C Fundamentals eBooks

Fundamentals of Project Management Course Description: Fundamentals of Project Management will introduce you to the basic philosophy and principals upon which PM methodology is based. The course consists of an introduction to basic PM theory, concepts, and tools of which you, the prospective project team member, must have a working knowledge. Course Objectives: The purpose of Fundamentals of Project Management is to  more...

CIPT Accelerated Course Content This customized Cisco course is a five-day course intended for personnel who will implement, configure, and support a Cisco IP telephony solution. It is a combination of CIPT1 and CIPT2. The course prepares you for installing, configuring, and maintaining a Cisco IP telephony solution. It focuses on Cisco CallManager, the call routing and signaling component for the Cisco IP  more...

Corporate Group Customer Service Training ...course, emcompassing 6 training modules covering both basic fundamentals and advanced customer service techniques, is based on a self study concept which carries many benefits for groups and companies. The self study format allows everyone to get the training they need without taking time off from work or incurring the high cost of seminars or scheduled classes. The need for a trainer or  more...

Customer Service Training Certificate Program ...c fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the passing of a short test, a full color Certificate of  more...