Online C Helpdesk eLearning - Training Resources
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From Serebra Learning Corporation
Getting Started with Windows Server 2003
To familiarise students with Windows server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators
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System Administration in Windows Server 2003
To provide the learner with the information required to perform administration tasks in Windows Server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators
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Managing Windows Server 2003 Internet Services
To explain the management of Internet services in Windows Server 2003 MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators
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Windows Server 2003 Terminal Services and System Recovery
To introduce the learner to Terminal Services management and system recovery procedures MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators
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From JED New Media inc.
Getting Customers to Read Your User Guide
Are your customers constantly calling your support center for issues that have already been addressed in your manuals? This JEDlet reveals the main reasons behind this problem. Read new hints on how to encourage your clients to read technical documentation, and how to handle them if they keep phoning.
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