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From Next Levels Consulting
ITIL V3 Service Design
Duration: 3 days
Description and Learning Objectives
The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes.
The candidates will gain competencies in the following areas:
-Management and control of all Service Design activities
-Management and application of Service Design concepts,
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ITIL V3 Service Operation
Duration: 3 days
Description and Learning Objectives
The course syllabus covers the management and control of the activities and techniques within
Service Operation, but not the detail of each of the supporting processes.
The candidates will gain competencies in the following areas:
-Introduction to Service Operation
-Service Operations Principals
-Service Operation Processes
-Common
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ITIL V3 MALC
Duration: 5 days
Description and Learning Objectives
The course is final module of the Service Lifecycle and/ or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and
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ITIL V3 Service Strategy
Duration: 3 days
Description and Learning Objectives
This course talks about the concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes.
The candidates will gain
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From Business Excellence Center - BEC
Lean Six SIgma Green Belt






Lean Six Sigma Green Belt
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Description: Process improvement Lean Six Sigma provides a competitive advantage. It is a technology for managing and improving business processes; which operate at the lowest cost; standardized; consistent with customer requirements; on time every time and with reliable quality.
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