Instructor Led C Programs Training in United Arab Emirates

Advanced Customer Service Develop objectives and programs to maximize customer satisfaction. Supervise the design, implementation and analysis of customer satisfaction surveys. Conduct customer segmentation exercises and create relevant strategies. Control the service aspect of the department through well chosen KPIs. Use customer complaints as a springboard for service improvement.  more...

Performance Management Explain performance management - definitions, aims and developments. Develop tangible and intangible measures of performance. Establish business based objectives - including SMART targets and measures. Explain the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards  more...

Successful Fleet and Transport Management State the objectives of fleet management and the role of the fleet manager. Implement a fleet preventive maintenance program. Determine requirements for efficient workshops. Implement fleet safety and driver selection programs. Use capital budgeting techniques to perform vehicle replacement analysis. Optimize distribution vehicle routes. Implement Key Performance Indicators (KPIs)  more...

Certified Marketing Professional Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Developing and Implementing the Business Plan Explain the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and conduct an effective SWOT analysis. Define the most appropriate goals and strategies using techniques such as gap analysis and portfolio management. Choose and implement tactics and programs designed to maximize operational success. Develop a  more...

Identifying Training Needs and Evaluating Training Use appropriate methods to identify training needs. Analyze and sort the data as a result of a Training Needs Assessment. Define the various evaluation levels and write Instructional Learning Objectives targeting each level. Select appropriate data collection methods/instruments for each of the evaluation levels. List ways to improve transfer of skills from the workshop to the  more...

Evaluating Training: From Reaction to ROI Objectives: By the end of the program, participants will be able to: Define the purpose of evaluation at each of the five established evaluation levels. Write comprehensive instructional learning objectives and link them to the different evaluation levels. Select appropriate data collection methods for each of the evaluation levels. List ways to improve transfer of skills from the workshop to  more...

Career Development & Succession Planning Objectives: By the end of the program, participants will be able to: List the major advantages and common benefits to career development. Understand how career development systems are aligned with other HR functions. Define the roles of all stakeholders in promoting a development culture. Design Individual Development Programs (IDPs) and implement systematic career development systems.  more...