From Serebra Learning Corporation
Microsoft Excel 2000 Proficient User 
This course provides participants with the skills to use
Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by
Excel; manipulate data in a worksheet; create and edit workbooks for integrating with
Web technology;
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Large Network Case Studies 
In this module, we explore network availability, performance, and
Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.
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Sales The Selling Cycle 


The
Selling Process:
The Selling Cycle, is the fourth of sixteen courses in this curriculum. After the completion of this course you will be able to list the steps in the selling cycle, match the steps in the selling cycle to the buyer-focused selling model, calculate the key ratios in the selling cycle, and analyze the key ratios in the selling cycle. The
PrimeSales curriculum engages sales
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Performance Metrics for an Inbound Call Center 
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Managing the Execution and Control of IT Projects 
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Advanced Project Management Project Estimating Techniques 
...he
Modified Delphi method is used. It also teaches how to calculate
PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Project
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Advanced Project Management Managing Accelerated Projects 
...t also covers how
ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Project managers who are responsible
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Project Management Professional Time Management I 


Project
Management:
Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management,
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Project Management Professional Risk Management 


Project
Management:
Risk Management, is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques
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Decimals and Percents 
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases
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Ratios Averages and Graphs 
Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business
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Managerial Decisions and Capital Budgeting 
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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Accrual Accounting Procedures 
It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will
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Accounting Systems and Closing Activities 
Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every
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Accounting for Cash Control 
Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,
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Accounting for Merchandising Businesses 
A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for
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Accounting for Partnerships 
Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the
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Accounting for Corporations 
Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the
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Analyzing Cash Flow Statements 
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Master Budgets 
Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master
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Introduction to Advanced Finance 
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review
Time Value of
Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business
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Raising Capital and Financing Decisions 
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Define the Six Sigma Opportunity 
Have you ever heard someone say, "
That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those
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Taguchi and Quality Improvement 
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The
Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the
Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Measurement Systems 
The
Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the
Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and
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Analyzing Process Capability 
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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Calculating Process Capability 
...ce a normal distribution, special indices are required to calculate process capability. This course teaches
Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for capability analysis of discrete
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Six Sigma Reducing Variation to Improve Quality 
What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "
Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of
Six Sigma. "
Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Lean Techniques 
Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to
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Pricing and Profitability for Product Managers 
A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,
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How Wide Area Networks Work 
This
WestNet e-Learning module discusses the technologies used to connect two or more local area networks (
LANs) over an extended distance, resulting in either a metropolitan area network (
MAN) or wide area network (
WAN). The difference between a MAN and a WAN will also be explored.
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VoIP Network Engineering Management and Support 
This module explores telecommunications and converged network design and engineering principles. We review the
Erlang and
Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall
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Building and Securing VoIP Networks 
To identify how to implement numbering plans and scalable dial plans for
VoIP networks, calculate existing bandwidth and additional bandwidth requirements for voice and data traffic, and recognize the implications of implementing security measures in IP networks that transport voice IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates
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Cisco ONT 1 0 Supporting VoIP 
To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise
Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network
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Electrical Electronics DC Circuits 
The course content covers analysis of various electric circuits and behavior of various types of components. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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DC Circuit Theory 
This one-hour course is designed to provide you with a basic understanding of DC Electrical
Theory. It is also intended to enhance your understanding of the operation and design of DC circuits, components, and sources. You will learn about basic DC electrical terms, equations and theory, and solve problems involving resistance, voltage, and current. The content in this course is designed to
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Using Advanced Data Management Techniques 
The Using Advanced Data Management Techniques WBT is the third course in the
Office XP:
Excel 2002 curriculum. This course teaches the users how to create lists in
Excel and manage them by filtering, sorting, subtotaling data, and specifying validation criteria. Additionally, it explains the procedures involved in importing data in Excel from external sources, such as
Access databases, text files,
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Microsoft Word 97 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary
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Fundamentals of MS Project 2000 
This course is the first course in the MS Project 2000 curriculum. It acquaints the students with the capabilities of MS Project 2000. It also enables students to plan, create and manage products and assign tasks and resources to a project. This course is designed for project managers who need to create project plans for managing tasks and assigning resources.
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Microsoft Word 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online
more...
Project Management: Time Management 
''Project
Management:
Time Management'': This program includes information about the differences between tasks, activities, and events, as well as how to identify predecessor, concurrent, and successor activities. Students will learn how to identify dependency relationships, how to convert an activity list into a network diagram, and how to estimate activity duration. In addition, this program
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Project Management: Estimating Costs 
This course covers resource identification, life cycle costing, the tools used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when
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C++ Foundation for Non-C Programmers - Part 1 


This is the first part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on
ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write, compile, and run basic C++ applications. Students will learn the language fundamentals, such as syntax,
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Business Finance: Risk Analysis 
Business
Finance:
Risk Analysis offers the student an overview of the information required to identify calculate and assess both individual investments and investment portfolios. The program details types of risks associated with investments gives equations used to calculate risk and provides information about how to assess the results of the equations.
more...
Business Finance: Time Value of Money 
Business
Finance:
Time Value of
Money offers the student an overview of the information required to calculate the future and present values of individual cash flows ordinary annuities annuities due perpetuities and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates establish an amortization table and calculate payments on amortized
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Business Accounting: Accounting for Liabilities 
Business
Accounting: Accounting for
Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities how to manage those liabilities and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements as well as how to calculate the present
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From 123-CBT Computer Based Training
Exchange 2000 Server--Part 1 Installing 

...are and software requirements for
Exchange 2000 Server. Calculate the hardware requirements for Exchange 2000 Server. Run
ForestPrep in a forest that has no previous versions of
Exchange. Identify the capabilities in Exchange 2000 Server that affect deployment roles. Identify Exchange 2000 Server administration roles. Identify the features of Exchange 2000 Server clients. C
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Oracle8 Performance Tuning Managing Memory and Disk I O 

... Cache.
Perform the steps to view the statistics used to calculate the cache hit ratio using the V$SYSSTAT view.
Perform the steps to calculate the hit ratio for the
Buffer Cache with the hit ratio formula.
Identify the steps for collecting statistics to estimate how many buffers to add to your cache.
Perform the steps to calculate the impact of adding some given number of buffers by
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C Programming - Part 2 

Course
Overview This course is the second in a four-part series on C++ Programming, which is based on
ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To:
Override the
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 1 

...d objects to create a hierarchical relationship of data. Calculate values returned in a recordset using the aggregates function. Create data-bound controls on a form. Add navigation controls to a form to allow navigation through a recordset. Identify the uses of the
ADO Data control in displaying database information. Identify the uses of
Format objects in formatting and displaying
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Quality Management Quality Management Tools 

... Create a histogram. Calculate the number of classes for a histogram. Calculate the class width of a histogram. Sequence the steps for creating a run chart. Identify characteristics of control charts. Simulation Overview: In this simulation, you
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NetWare 5 Administration - Part 3 

...eating new trustee and an
Inherited Rights Filter (
IRF).
Calculate effective rights of a user.
Identify the set of rights inherited by a folder in a given situation.
Set a new trustee assignent to block the inheritance of rights.
Set an IRF to block the inheritance of rights.
Determine the effective rights for an object in a given scenario.
Display the effective rights of a user by using
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Excel 2000 Fundamentals 

... the application of different types of cell referencing. Calculate a specified value of a range by using the
AutoCalculate feature. Modify the range accessed by a formula. Copy a specified data from one location to another. Copy specified attributes of data on the clipboard. Paste selected text in a worksheet. Move specified data item from a given location to another. Clear the specified
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Excel 2000 Proficient User 

...nction
Palette to insert a function in a worksheet cell. Calculate data. Display dates. Calculate data based on a specific condition. Locate a value. Calculate values by using a financial function. Manipulate a named range for a set of selected cells. Perform calculations. Record a macro in a workbook. Execute a macro. Edit a macro in a workbook. Copy a macro from one workbook
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NetWare 5 Administration - Part 3 

...eating new trustee and an
Inherited Rights Filter (
IRF).
Calculate effective rights of a user.
Identify the set of rights inherited by a folder in a given situation.
Set a new trustee assignent to block the inheritance of rights.
Set an IRF to block the inheritance of rights.
Determine the effective rights for an object in a given scenario.
Display the effective rights of a user by using
more...
Word XP Proficient User 

Course
Overview This course covers more advanced skills of working with documents in
Word 2002. Learners will deal with document enhancement, table management, and column management. This course also covers visual enhancements including
WordArt, graphics, and diagrams. Lastly, learners will cover mail merge and workgroup collaboration. Learn To Insert page numbers into a document.
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Business Finance Risk Analysis 

...dent an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To Calculate an expected rate of
more...
Business Finance Time Value of Money 

...rs the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To
more...
Business Finance Valuation of Stocks Bonds 

...s of the types of bonds. Calculate the coupon interest payment for a bond. Identify bond-rating criteria. Calculate the value of a bond. Calculate the effects on the price of a bond when interest rates rise. Calculate the effects on
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Business Accounting Accounting for Assets 

...tem to manage inventory. Calculate the new depreciation on an asset with capital expenditure improvements. Identify the time period over which intangible assets are amortized. Audience
Managers or employees interested in learning the basics of accounting and accounting processes. Deployment
Options e-Learning
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Business Accounting Accounting for Liabilities 

...s activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To Identify
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Business Accounting Accounting for Stockholders Equity 

... Identify the components used to calculate the value of a company's stock. Identify components of stockholders' equity. Identify methods for reporting stockholders' equity. Calculate a company's return on common stockholders' equity ratio.
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Budgeting Capital Budgeting 

...udgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate discount rates. Sequence the steps managers should follow when justifying a capital project.
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Call Center Mgt Measuring Quality Performance 

...ods for managing call volume. Calculate a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all
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Call Center Mgt Managing Motivating Your Staff 

...ce turnover. Based on churn rates, calculate the number of employees you should hire to fill 10 vacancies. Sequence the steps of the training process. Plan a training program for a call center. Identify common stresses in a call center. Select methods for reducing stress.
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Business Problem Solving Critical Thinking Info Analysis 

...rrors in reasoning. Correctly calculate a pay back period. Apply the three outcomes method. Complete the steps for creative thinking. Sequence the steps for mind mapping. Audience The target audience for this program is anyone within an organization who needs to enhance their
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Project Management Essentials Controlling Closing a Project 

...easuring project performance. Calculate cost variance and schedule variance. Calculate cost performance index and schedule performance index. Identify the actions a project manager can take to avoid common performance reporting problems. Identify the steps for closing a project.
more...
Advanced Project Mgmt Project Estimating Techniques 

...he
Modified Delphi method is used. It also teaches how to calculate
PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them.
more...
Advanced Project Mgmt Managing Accelerated Projects 

...t also covers how
ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for resources. Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Learn To
more...
Managing IT Projects Project Planning Execution 

In a
Project Planning and
Execution,'' you will learn about project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be
more...