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From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
... good experience, balancing quality with cost of service, calibrating customer satisfaction, and identifying the root causes of customer dissatisfaction. To retain your best customers today, you need a birda ™s-eye view of the customer experience to highlight the gaps across service channels. You need to drill down to details to identify the drivers of low satisfaction. You need to
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