Call-center

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Call-center Training Seminars and Classes
From Online Training Directory
Certified Call Center Professional Online on-line e-learning cbt (computer based) Certified Call Center Professional Onlinea is a Web-based certification course designed to educate professionals on call center technologies and best practices necessary to deliver world-class customer service. It is the only certification endorsed by Dr. Jon Anton, Founder of Purdue`s Center for Customer-Driven Quality, the Global Call Center Leadership Council and developed in partnership with  more...
From Dubai Sail LLC
Administrative Programs workshop / seminartrain the trainer Various Administrative Programs: 1 Time Management 3 2 Jan 2006 4 Jan 2006 Arabic 1400$ Admin 2 Annual Report Writing Skills 5 14 Jan 2006 18 Jan 2006 Arabic 1700$ Admin 3 Leadership and Management 3 4 Feb 2006 6 Feb 2006 English 1500$ Admin 4 Managerial Memo Writing Skills 5 11 Feb 2006 15 Feb 2006 Arabic 1600$ Admin 5 The Art of Dealing with Work Pressure  more...
Call-center Training Providers and Trainers
The Customer Service Training Institute We are an on-line provider os instant download and CD-ROM training manuals and resources dedicated to Customer Service Training. We offer on-line Certificate Courses in Customer Service Training, Call Center Agent Training, and Customer Service Training for Service Technicians. Our materials are designed to be used in a self study or home based environment so anyone can fit this training into more...
The College of Call Center Excellence BenchmarkPortal offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods more...
Belding Skills Development Corporation Belding Skills Development is about people. We"re about customer service training, and the interpersonal skills and strategies that can often make the difference between success and mediocrity in a business environment. World Class Customer Service, as we define it, is the process of consistently creating the best, most positive experience possible for every customer. To achieve World more...
International Contact Center Academy ICCA is dedicated to providing best in class webinars, education, training, seminars, conferences, workshops to the Contact Center Industry. Our goal is to be your primary provider for all your Contact Center Training needs. We present a wide range of experts from Industry. In addition to our webinars, we present live events such as Conferences & Exhibitions, Seminars & Workshops, In House more...
Najah Engineering Consultants LLC Diesel Generators Design, Applications, Sizing, Protection, Control and Instrumentation Diesel Generators Installation Diesel Generators Operation & Trouble-shooting Industrial Noise Control Exhaust Mufflers Design HVAC Duct Acoustical Design & Sound Calculations Acoustic Enclosures, Attenuators and Acoustic Louvers Design Diesel Generator Professional Certified Program Diesel Generators more...
EasySpokenEnglish.com We are Asian Academy of Distance Education (AADE), the most progressive Online tutoring company for Spoken English. AADE has invested in an intensive and highly effective training program for imparting International quality training in Spoken English. AADE is headquartered in Mumbai- India, and has a representative office in Ningbo, China. We, through the brand name EasySpokenEnglish.com offer more...
Series 7 Specialists Experienced trainer available for long-term or project contracts. Expertise has been demonstrated across a wide range of industries, applications, audiences and venues, using hands-on, classroom, telephone and web training methods. A sampling of trainings provided includes FINRA pre-license, proprietary software (library management, stock and bond trading/ account management and textbook more...
ME Resolution Center We provide services to Businesses, Families and Individuals from the Federal to the Non-Federal sectors. We specialize in Mediation, Equal Employment Opportunity (EEO) services, Human Relations (HR) Training and Call Center Management. We offer 100 EEO/ HR training courses, 2 EEO Services (Counseling/ Investigations), 3 Dispute Resolution Prevention Plans, 2 Mediation Training Courses (Basic/ more...
High Technologies Solutions The Institute has been continuously striving for excellence in education, training, research and consultancy in the fields of Management and Information Technology with a Mission of Offering Value Based Education . By intensive and meaningful teaching methods as well as regular inputs from practicing managers, the Institute grooms its students to excel as future managers and IT professionals, who more...
ITJobZone Greetings from ITJobZone - A Recruitment and Training division based at Mumbai and Bangalore We provide locally available, qualified and verified trainers to provide Cost effective Training's for corporate in across vertical at any location in India for various corporate, Educational Institutes, NGOs, Etc. We work to create a win-win situation. We are currently providing recruitment and more...
Human Technologies Global Inc Human Technologies Global Inc specializes in human performance management. On staff are consultants, needs analysts, customer service experts, master trainers, authors, and executive coaches. They provide customized, live, world class customer service skills training with specialization in the contact center industry. Also offered is agent and/ or facilitator certification through Purdue more...
eSynergy International eSynergy International Skills Center, one of the country s fast rising Tesda training institution for career development courses in Meat Technology, English Proficiency/ Call Center, & IELTS Review is engaged in the training and development of applied skills for immediate usage in the workplace. It provides animal slaughtering and butchering courses to meet the demand for butchers abroad more...
Academy of Learning Computer & Business College Academy of Learning is a unique training and development company specializing in the field of computer applications, information technology, business skills, and health care training; preparing individuals to meet the increasing needs of the business community. Since 1987, Academy of Learning has successfully delivered over 1. 5 million training courses to students in Canada. Our success is based more...
Communico Ltd. We specialize in helping organizations develop a MAGIC(R) Service Culture, so they consistently create meaningful and memorable customer experiences. M. A. G. I. C. stands for Make A Great Impression on the Customer: We partner with you to provide the tools and create an environment where every associate chooses to make every contact MAGIC. Our core program is The MAGIC of Customer Relationsmore...
ITSM Experts ITSM Experts is the leading professional IT Service Management training and consulting organization in Asia Pacific with more than 20 years of experience in the field of IT Service Support. We offer an impressive range of knowledge and career enhancing skills including industry recognized certifications for Help Desk and Service Desk Professionals that enables them to deliver exceptional more...
Contact Ignition Contact Ignition provide training interventions for all business communications issues. We are specialist in contact centre / call centre channels and deal with sales, customer service and account management. We provide bespoke solutions and off the shelve courses. We are open and adaptable and have the abilities create unique solutions to unique difficulties. All of our courses are designed more...
Mental Combat Mental Combat is a dynamic training company that specializes in sales, management, communication training. Our approach at Mental Combat is totally unique, fresh and highly effective. Our techniques are based on NLP (Neuro-Linguistic Programming) and are guaranteed to produce results not only in sales and performance but also in a positive outcome based approach, deeper and more advanced more...
TechnoVoice Trainers Pvt. Ltd. TechnoVoice was setup in 2003. Based at Ludhiana we are pioneers in Preparation of IELTS, TOEFL, GRE, French, Spoken English, Voice & Accent training & resourcing for Call Center Industry. more...
Leaders Training & Consultancy (LTC) Leaders Training & Consultancy (LTC) is a Bahrain-based Training and Consultancy organization serving the entire Middle East region. LTC is a regional provider of high quality education, tools and services in Process Modeling, Project Management, Information Technology, Advanced Technology, Management, Banking, Industrial Management and Human Resources Development. We provide In-house more...
Orion Edutech Orion Edutech was established in the year 2005 with the sole aim of empowering the students with the knowledge which is relevant to BPO Industry. Orion Edutech is time tested and trusted pre-process training institute accepted & approved by whole ITes Industry. It is an ISO 9001-2008 Certified with PAN India presence. Our training program is Customized in such a way that the market value of the more...
Linxprovi8 Training and Tutorial Servies Linxprovi8 Training and Tutorial Services specializes in Academic and Professional Education, Training and Development that specifically meets every individual or company needs in both group or individual set up. Our main Tutorial Center for in-house tutoring is located in Makati City and Quezon City. Our experienced staff members possess the credentials and expertise to help you achieve your more...
CariZMa Founded in 2003, CariZMa is the leading Customer Interaction consulting and training company in the region. We offer certified people development programs in association with premier global specialists, such as The Call Center School, The Fisher Institute for Professional Selling The University of Akron (Ohio, USA), HRSG, among others. Our training methods are engaging and interactive, based more...
TeleDevelopment Services, Inc TeleDevelopment Services, Inc. (TDS) is a 20-year-old US-based international Consulting, Training and Human Resource Solutions provider headquartered in Cleveland, Ohio, with offices in the Philippines and the Dominican Republic. TDS specializes in helping companies maximize opportunities in the BPO and Contact Center industry. TDS has supported over 450 captive and outsourced Teleservices and BPO more...
Sketch Call Center Training Institute Private Ltd. Who We Are Sketch, the winner of 'Shiksha Bharti Puraskar Award-2008' Awarded to Mr. D. Ravindra Kumar, Director of SKETCH on a national basis in the Training ,Development and Placement Services sector. Sketch symbolizes quality, commitment and skilled achievers whose sole purpose is to strike a benchmark in the world of training and placements and provide the best service to our more...
Career Pundits - Crt & Advanced English Training House CAREER PUNDITS is the Campus Recruitment Training division of Formula HR Consulting Pvt. Ltd., an ISO 9001: 2008 Certified Company, one of the leading HR & Management consulting firm providing complete HR Solutions for more than 200 MNC s across the globe. With a vast experience in the Human Resources and Talent Acquisition space, we have understood the requirements of the Employers worldwide. more...
Dhaewood Aviation Business School Advanced Airline Marketing Learn how to get ahead in today's marketing environment. This course is designed for those with a basic understanding of airline marketing. Airline and service marketing issues will be discussed with an emphasis on multiple areas. How You Will Benefit Analyse current airline marketing issues Understand advanced level marketing concepts and techniques Learn how more...
Reflective Keynotes Inc. Our company provides call center, sales and presentation skills training workshops customized for your organization and held at your location. Some examples of our training workshops include: 1) How to Answer the Call (telephone skills) 2) Customers Come First (IT Help Desk training) 3) Sales Training for Call Center Agents 4) Coaching Employees to Improved Performance 5) more...
ICCM Pakistan ICCM Pakistan is an education and management consulting firm, specializing in customer care. ICCM was established to promote global customer care industry standards, best practices and applications in Pakistan and empower individuals and organizations to provide best customer services by improving customer contact services. ICCM offers a wide ranging curriculum of customer care trainings and more...
Grass Academy First & best training & finishing school focused on improving employment & productivity by grooming personality & imparting important skills to Graduates, Students, Businessmen & Housewivesmore...
Pinktrout Informatics India Ltd. Overview Pinktrout Informatics Technologies Ltd was founded in 1997 at Bangalore, basically a computer training and software development organization. After identifying the need for companies to grow by expanding their capability to contact customers through outbound call center. Our telemarketing consultants have developed an exclusive network of highly experienced call centers providing cost more...
National Training and Consulting Institute of America, LLC The National Training and Consulting Institute of America, LLC (NTCIA-LLC) is a compilation of training and consulting professionals who help companies and organizations improve their current training department. NTCIA-LLC specializes in eLearning and eTraining as well as the traditional face to face learning environment. We have expertise in sales, retention and customer service in the call more...
Candid Consultancy Candid Consultancy, a group of professionals, is Baroda s leading training and development organization. Driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, we have grown with a state wide network of offices and learning centers and a dedicated team of training and consulting professionals. To bring to bear best more...
Institute of Call Center Technologies Institute of Call Center Technologies is the leading training and development organization in our country. Driven by a vision to provide cutting edge learning solutions to organizations and individuals to succeed and enhance performance, Of training and consulting professionals. To bring to bear best international practices and deep local Knowledge to our clients and students. Assessments for more...
Wisescope Technologies Wisescope Technologies provides Customised Corporate Training programs in Software Engineering, IT , Project Management, Call Center trainings for agents and supervisors and managers ,Emerging Technologies., ISO, Quality and specific consulting and iplementation of Methodologies, frameworks and practices in above areas. As most of our training programs are customized, we provide options based more...
Pinnacle Point Skill Enhancing Center (P) Limited Pinnacle Point is a training company based in Trivandrum offering training to the local workforce. At Pinnacle Point we invest heavily in new learning facilities to help you, as an employer, to invest in your workforce. We can give you that important 'edge' in today s competitive environment and contribute to your company's growth. We consider that the well trained workforce remain the more...
The Resource Center The Resource Center, established in 1995, has the largest selection of call center, help desk, and telecommunication education resources anywhere on the web today, including books, videos, self-study aids, and public and onsite seminars and certifications. Whether you are organizing a help desk for the first time, or you are an experienced call center manager or analyst implementing more...
BPO Certification Institute Inc. BPO Certification Institute Inc., is involved in Competence Certification of professionals working in Call Centers and BPO organizations. BCI offers the world s largest range of global Certifications focusing on as many as eight different levels of BPO & Call Center professionals from fresh Agents/ Associates, to Team Leaders and Operations to functional specialists to Business Leaders. It has more...
American English Skills Development Center Inc. The American English Skills Development Center Inc., the fastest growing training center in the Philippines, is a TESDA-certified training center dedicated to improving spoken and written English -- locally and globally. We provide training solutions for local and international corporations, government organizations, and individuals. Each instructor has extensive background in training. more...
PerformSmart We provide ILT, e-learning, and WebEx learning solutions to help companies build brands, drive sales, and increase revenues. Our most popular programs are call center sales training, customer service training, dealer and vendor training, and consumer training and education. Our e-learning programs can be developed in Captivate, Articulate, Lectora, and Breeze, and can include character more...
Rayonsoft Good news for the Non IT and IT professionals who want to Become Business Analyst in India and Abroad, We offer Practical oriented Training Program to enhance your skills in Business analysis and We will train you at par with the current industry standards, Our course includes real time case studies, using tools, methodologies and techniques in Software Development Life Cycle Phases. All our more...
The conSELLtant The conSELLtant are Specialists in Sales Training Professional Sales Training (Selling Skills)-Field/ Telephone(Basic Skills & Advanced) Selling Skills for specialized sectors like: Media, Retail, Insurance, FMCG s, Telecom, Pharma etc, Coaching Skills for Sales Managers Managerial Skills for Frontline Sales Managers Negotiation Skills Presentation Skills  more...
Vested Business Brokers, LTD We are the largest non-franchise, privately held, full service small business brokerage firm in the US. We have been in operation over seven years. We have sold over 800 businesses. We currently operate in 14 states and are expanding. (North East corridor from Maine to South Carolina and as far west as Ohio.) We offer an in depth online training program consisting of 39 individual lessons. The more...
Ergoarts Ergonomics Ergonomics is the science of designing the job to fit the worker, instead of expecting the worker to fit the job. Tasks, tools, equipment and workplace layouts are studied and optimized to ensure a safe and efficient work environment. Serafine Janice Lilien has performed thousands of home and office ergonomic evaluations and taught about a hundred classes over the past seven more...
E & J Global Consulting We work harmoniously with SMEs and tailor-fit our trainings/seminars based on their specific requirements. We firmly believe in a win win long-term relationship. Our modules come with our own Habit Builder and Action Plan Worksheets that greatly help in the success of the participants. We offer life-changing, high-impact trainings that reveal some of life's secrets to success like Making Public more...
Anupam Solutions Anupam Solutions, an IT company based out in Mumbai, India, is committed to help its client s to achieve success by sharing its Functional and Technical expertise, Industry knowledge, and Applied Innovation. We are pleased to offer the following: * SAP Corporate Training(ABAP, BASIS, ABAP-HR, SD, SD with CIN , MM, MM with CIN, FI , FI with CIN, PP, HR, CO, PM, BW, BI , QM, CRM, APO ,SCM , more...
RCCSP Professional Education Alliance The Resource Center for Customer Service Professionals (RCCSP), celebrating its tenth year of service to the contact center and IT communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best more...
Bpo Training Academy BPO TRAINING ACADEMY, is a MANILA-based company dedicated to the professional development of individuals in the BPO and Call Center Industry. We offer a comprehensive curriculum of training programs to fit the needs of those people who would like to work as a Call Center Agent, Technical Service Support, Medical Transcriptionist and as a Back Office personnel. Training programs from BPO TRAINING more...
Momenta Qatar I work as a BPO Quality Training and Coordinator at Momenta Qatar.I write scripts and does Soft Skill Training for Call Center Agents. Additionally, I do Quality Check and Mock Calls to newbies. Training includes Sales Techniques, Tele Sales and Products and Services as per Client Required. more...
Lauderbaugh & Associates, Inc JJ Lauderbaugh, CPCM 408 866-7673 or 800 500-9656, 189 Altura Vista Dr., Los Gatos, CA 95032. JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance. She"s an international speaker, trainer, facilitator, author and certified management consultant (CPCM) on customer more...
Alpha Sierra Academy Alpha Sierra Academy is a one-stop shop for Personal and Professional Development, SSB (Services Selection Board) Coaching for Armed Forces, English Language Training and Call Center Training. We, at Alpha Sierra Academy, aim to metamorphose individuals into accomplished social assets. Our programs have been devised for you, as per your grooming needs, and are backed by industry professionals & more...
outsource2experts.com Outsource2experts is a portal to gain details regarding Accounting and Finance Services, Business Consulting, Call center services, Data Conversion Services, Electronic Data Discovery, Financial Research & Analysis, Form Processing Services, FSA compliance verification, more...
Sai BPO Services Ltd We are a public limited company providing Total IT consultancy and project management services to clients in the UK and US. Our experienced team of professionals can take care of your service requirements Available services on: Data entry/data processing Data conversion to varied formats High speed Image-Scanning and Data capture OCR data from scanned pages and on to CDs more...
Amtech Marketing, Inc. Amtech Marketing provides consulting, training and management recruiting services to help call center clients exponentially enhance the people, processes and technology of their operations. Our results-oriented services help you achieve high productivity balanced against high quality. As a result, you can realize higher customer satisfaction, improved sales results, lower costs, lower agent more...
The Call Center School The Call Center School (TCCS) provides a wide variety of training and education programs for the call center professionals utilizing a variety of delivery mechanisms: Instructor-Led Courses. TCCS delivers traditional instructor-led training on a wide variety of call center topics. One-day and two-day courses are delivered on a public basis, or can be delivered as a standard or customized more...
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