Call-center Telephone Seminars
Call-center Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Lorman Education Services
Developing a Community Nonemergency Response System
BenefitsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the
more...
Developing a Community Nonemergency Response System
BenefitsCitizens are demanding fast, easy access to government services in an efficient manner that optimizes their investment. Municipal executives are consistently seeking government solutions to improve service without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the
more...
From Contacts Plus
Behavioral Interviewing Techniques Hiring For Success
Behavioral Interviewing Techniquesa Hiring For Successa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past
more...
Workplace Harassment
Workplace Harassment
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In 2003, the United States Merit Protection Board estimated that harassment cost the U. S. government approximately $164, 000, 000 (thata ™s 164 million dollars!) a year. No wonder companies are working to be more
more...
From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or a cr me de la cr mea of their staff. It is not uncommon for rival firms to poach or entice your top talent to come work with them. "Coaching" isn't a category all by itself in a contact center. Instead, it's more helpful to think of coaching as a skill like leadership in which
more...
From Chris Collie Associates
Effective Coaching
EFFECTIVE COACHING
How to encourage employees to strive for excellence and take more pride in their work
What makes managers successful leaders? In todaya ™s organizations, effective leaders maximize the performance of co-workers, teams, and the total organization by building commitment in others.
This interactive program is designed to provide participants with detailed
more...
