Instructor Led Call Training in Surrey, uk

Effective Telephone Techniques ...titude management First impressions Managing incoming calls Making outgoing calls a and getting the right person Know your company with confidence Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.  more...

VBNet Advanced ...earn how to use synchronous and asynchronous delegates to call methods and manage callbacks. Students also learn how to use the Thread and ThreadPool classes within multithreaded applications. The course examines how the .NET Framework uses reflection and how students can provide similar features within their applications. Students also learn about ADO. NET and how advanced features provide  more...