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Call Center Social Media Certification - Live Online - May 9-11 2012 ...nd measuring the results of these efforts. Live Online Call Center Training Our live online call center training provides a cost-effective way to maximize your training, provide virtual training in your call center or home, and cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence. Class size allows one-on-one interaction  more...

Call Center Social Media Certification - Live Online - October 3-5 2012 Social media represents one of the most significant changes in consumer media behavior in history, resulting in fundamental shifts in the way companies communicate and interact with consumers. This course provides the practical knowledge and insights required to establish objectives and strategies and to properly select the social media platforms to engage consumers, while monitoring and measuring  more...

Call Center Quality Assurance Certification - Live Online - September 5-7 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - June 6-8 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Quality Assurance Certification - Live Online - March 7-9 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification - Live Online - August 1-3 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Call Center Workforce Management Certification - Live Online - April 4-6 2012 The BenchmarkPortal contact center Workforce Management Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just  more...

Calculating Overtime Correctly - Webinar By TrainHR ...able cost of meals, lodging, nondiscretionary bonuses, on-call pay, shift differentials, cash benefit payments from Section 125 Cafeteria Plans, the list goes ona And that's just computing the regular rate - we havena ™t even touched overtime yet! Well, what happens if ita ™s not correct? Nobody pays attention do they? According to the Department of Labor, 300 new wage and  more...

How to Conduct an Offensive Behavior Investigation by TrainHR ...use nightmares for employers. Understand when you need to call in a professional to conduct your investigation. Receive updates on the most recent cases on these issues and learn what the courts require with regard to a prompt thorough investigation. Become familiar with what your goals should be in the investigation and what the risks of a faulty investigation are. More specifically, learn how  more...

HIPAA and Electronic Health Records Meeting the new requirements and new regulations - Webinar By GlobalCompliancePanel The new and proposed HIPAA Privacy and Security regulations will be reviewed and their effects on the use of EHRs will be discussed. The proposed rules call for an ability to make an electronic copy of an individual's protected health information for any information held in an entity's designated record set.  more...

HIPAA Enforcement and Compliance Audits What the auditors want and how to be ready before they call - Webinar By GlobalComplianc Overview: In this session we will discuss the HIPAA audit and enforcement processes and how they apply to covered entities and business associates. We will explain the enforcement regulations and their recent changes that increase fines and create new penalty levels, including new penalties for willful neglect of compliance that begin at $10, 000. We will discuss what information and  more...

HIPAA Security Policies and Procedures Making them useful and relevant as well as compliant - Webinar By GlobalCompliancePanel ...nd expansions to HIPAA, going into effect in 2011, dramatically expand the types of entities to which the regulations directly apply, which means that more entities than ever need to adopt the proper HIPAA Security policies and procedures to be in compliance. HHS compliance audit activity and enforcement penalties are both increased, especially in instances of willful neglect of compliance,  more...

Information Security Risk Analysis Meeting HIPAA Requirements and the Meaningful Use Objective - Webinar By GlobalCompliancePane ...ssion will present the background of the regulations that call for information security risk analysis and show how it fits in to an overall information security management process. The risk analysis process will be presented within the context of the overall risk prioritization and risk mitigation process, using an example. The Information Security Risk Analysis Process presented utilizes a  more...

Meet FDA Expectations for a Tougher Supplier Audit Program - Webinar By GlobalCompliancePanel ...s webinar will discuss and evaluate the effects that this call for change has on a company and its selection, audit, use and on-going relations with its suppliers of services and products / components. How can companies address the FDA's stated desire to require "on-site" audit of all Pharma suppliers? Expectations for meaningful, results driven actions that addresses and resolve any underlying  more...

Change Control -- Your Companys GMP Weak Point - Webinar By GlobalCompliancePanel ...s webinar will discuss and evaluate the effects that this call for change has on a company and its change control policies and systems. Change can be beneficial, but is often the cause of new and even worse problems than those the change was designed to eliminate. It can be the root cause of a major problem, cGMP "entropy". Proper change control is required to resolve any underlying compliance  more...

Asterisk telephony Infrastructure setup Design & build telephony infrastructure using Asterisk. Agenda: 1. Introduction to Telephony 2. Understanding IP telephony 3. Understanding traditional PBX and Soft PBX. 4. Overview to Asterisk & related products. 5. Installing AsteriskNOW 6. Installing Elastix 7. Adding basic components - extensions, trunk, outboundroute etc., 8. Working with Ring groups, VoiceMail & IVR. 9.  more...

Validating Excel and Word Applications Documents - Webinar By GlobalCompliancePanel ...binar will evaluate the climate that has resulted in this call for change, and flag areas for heightened compliance in V&V planning. It will focus on eliminating major systemic validation problems. It will assist the attendee to review their existing system in light of current and anticipated changes in regulatory thinking, and in approaches to implementing necessary changes, in a realistic,  more...

Adobe eLearning Suite Lodestone Digital provides public Adobe eLearning Suite classes across the country that are certified by Adobe. In addition to our public classes, we can provide Adobe eLearning Suite training at your location for students who need custom solutions. Our instructors have years of Adobe eLearning Suite production experience, and specialize in implementing digital media tools into a workflow.  more...

Promoting Your Business to the Media - On-Demand Webinar You probably think your business is worth talking about on TV and radio. But does the media agree? In this webinar youa ™ll learn how to find the a storya ™ in your business and how to sell that story to the media. Youa ™ll get tips on how to approach the right producers and journalists and how to get ready to be interviewed once they say yes! The webinar recording is 50 minutes  more...