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HAZWOPER First Responder Operations Level COURSE DESCRIPTION: This course is designed for all employees who respond to a hazardous materials emergency. OSHA 29 CFR 1910. 120 indicates that all employees who respond to a hazardous materials emergency must receive training based on their level of activities at the incident. Awareness-level training is for responders who are likely to witness or discover a hazardous materials release and  more...

Financial Management This financial management training unit can be taken alone or can form part of our BTEC Management Studies Diploma, Certificate or Award. And within the Unit, it is also possible to just study individual modules. Whatever you decide to do, we offer a totally flexible training methodology. You decide when to start as well as when and where to do so. Our BTEC Management Studies  more...

EKG Online with Personal Coaching This price of this course is $59. 95 Minutes-Matter facilitates this AHA Online Course What will I learn? Basic EKG is an online, self-directed course designed to introduce healthcare providers to normal cardiac rhythms and prepare them to recognize basic cardiac arrhythmias in clinical practice. This course features a combination of audio, animation, interactive activities, and  more...

Relationship Management Preparing the Client Relationship In Relationship Management - Preparing the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Call Center Operations Workforce Management This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...

The Customer Support Specialist CSS It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...