Instructor Led Call Center Training Classes

CRM Training Dubai Customer Relationship Management ...ing Customer and Business Value CRM and Customer Service Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Sales Force Automation Activity, Contact and Lead Management Knowledge Management Planning CRM Programs Developing a CRM Strategy CRM Business Plan Cost Justifying CRM Choosing CRM Tools and Suppliers Managing a CRM Project  more...

Call Center Management Skills This program is designed for Existing or potential call center supervisors, customer support supervisors, second level support personnel, account managers, all managers and supervisors having regular telephone contact with customers. This program is worth 15 NASBA CPE's.Identify and solve common call center problems.Acquire higher productivity from call center operators.Apply the skills required more...

Certified Customer Service Executive Objectives: By the end of the program, participants will be able to: Understand the importance of customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization. more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...

Call Center Management Skills Objectives: By the end of the program, participants will be able to: Identify and solve common call center problems. Acquire higher productivity from call center operators. Apply the skills required by a call center manager. more...

The Customer Service Mindset The Customer Service Mindset Choose your Date & Venue: City Venue Language Dates Register Dubai J W Marriott Hotel English 25 Nov - 27 Nov, 2006 Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand more...

Support Manager This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers. The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact more...

MIRACLE Technologies :- LAMP(Linux, Apache, MySQL, PHP/Perl ) Linux, Apache, MySQL, PHP/Perl - LAMP training solutions are a scaleable, flexible, and easy to implement system for providing application services over the web. OTG's LAMP training courses are delivered in two methods: as individual component courses, and as a single "bootcamp" style course, that provides shallow coverage of each individual component. As experienced experts in deploying LAMP more...

MIRACLE :->>> Advance J2EE +Struts+ Hibernate+Spring+Ajax (SCJP,SCWCD Certification) Java technology is a portfolio of products that are based on the power of networks and the idea that the same software should run on many different kinds of systems and devices Java technology readily harnesses the power of the network because it is both a programming language and a selection of specialized platforms. As such, it standardizes the development and deployment of the kind of secure, more...

MIRACLE TECHNOLOGIES :->> Microsoft.NET Technology MCTS Certification MICROSOFT .NET SKILLS MEAN SUCCESS MCTS .Net Certification Microsoft s .NET technology redefines what computing means to IT professionals, businesses and end users alike. Microsoft .NET allows applications to communicate over the Internet and intranets regardless of operating system or programming language. This means users experience a highly interactive and individualized computing experience more...

MIRACLE TECHNOLOGIES:- IBM MAINFRAME & Data Warehousing IBM Mainframe Concepts : Mainframe concepts, basic IBM architecture, OS Concepts COBOL : Business oriented Application programming language. Job Control Language (JCL) : Batch Processing System. Virtual Storage Access Method (VSAM) : Access method for File Management System. Customer Informatioin Control System(CICS) : basic of online transaction ....Processing, data Handling, data more...

MIRACLE :- Software Quality Testing (SQT) ISQTB Certification SDLC and STLC Fundamentals of Software Testing Effort Estimation Software Quality Assurance More on Software Testing Matrix Collecting and interpreting testing measurement and metrics AUTOMATED TESTING Software test automation Win Runner Test Script Language (TSL) User Defined Functions and Reusable Libraries script Advanced Data Driving Database Checkpoints Managing Custom more...

MIRACLE TECHNOLOGIES:- IBM MAINFRAME & Data Warehousing IBM Mainframe Concepts : Mainframe concepts, basic IBM architecture, OS Concepts COBOL : Business oriented Application programming language. Job Control Language (JCL) : Batch Processing System. Virtual Storage Access Method (VSAM) : Access method for File Management System. Customer Informatioin Control System(CICS) : basic of online transaction ....Processing, data Handling, data more...

MIRACLE :->> EMBEDDED SYSTEM AND TELECOMMUNICATION Advance Course in Embedded Systems and Telecommunication    LAST BATCH SALARY 2 Advance Course in Embedded Systems and Telecommunication LAST BATCH SALARY 2.5 to 8.7 Lac NOTE:- All training will be given by Corporate Trainers only . All trainer from IIT (M.Tech.) background having four to seven years experience in respected field ,working with CMM Level 5 companies Call for demo more...

THROUGH THE CUSTOMER S EYES Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever. more...

AT&T Diploma for Agents ...mediate access to information and efficiency of response. Call centers are one of the most powerful tools for improving the quality of customer contact. The advent of Computer Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer more...

AT&T Certificate for Call Center Team Leaders ...Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us more...

AT&T Certificate for Call Center Team Leaders ...Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us more...

AT&T College of Call Center Excellence For Agents ...Call Center? Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer more...

Wavelength's Instructional Design & Content Writing Certificate (IDCWC) Course at Noida (Delhi NCR, India) Course Name: ============ INSTRUCTIONAL DESIGN & CONTENT WRITING CERTIFICATE (IDCWC) COURSE FROM WAVELENGTH (http://www.vibrantwavelength.com/idcwc_details.htm) Who Should Join this Course? ============================ 1. Instructional Designers and Content Writers who wish to learn systematic and effective instructional design. 2. Graphic Designers with good visualization skills who wish to more...

Business Skills Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management. more...

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Business Skills Courses Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management. See all Business Skills courses available: http://www.nhtechvalley.com/category/5/ more...

Building and Sustaining Call Center Sales This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

Building and Sustaining Call Center Sales This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

Telephone Selling Despite the negative connotation associated with selling over the telephone, the phone continues to be a valuable sales tool, where it is still possible to build relationships and close business. more...

Supporting Users Running the Microsoft Windows XP Operating System ... basic navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills. At Course Completion After completing this course, students will be able to: Perform and troubleshoot an attended installation of the Windows XP operating system   Perform post installation configuration (user configuration, apply service more...

Customer Service Certificate Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment. This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career more...

Customer Service for Technical Support Professionals Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective more...