Instructor Led Call Center Training in United Arab Emirates
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Meirc Training and Consulting
The Customer Service Mindset
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Service Excellence: How to win & keep customers
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Call Center Management Skills
Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
more...
Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
more...
From QPC Limited
ICMI Advance Agent Track - The Dynamic Contact Center
...importantly, theya ™ll understand the value that the call center, and their role within the call center, provides to customers and the organization.
Agents then focus on a speaking the same language,a with an in-depth review of the key terms and acronyms that are unique to contact center operations. Theya ™ll review the terms, concepts and definitions that relate to people,
more...
ICMI Supervisor Track - Essential Principles of People Management
...otivated and productive.
Designed for supervisors with call center management responsibility, this course features tips, techniques, and exercises for:
- Interviewing and onboarding, so you are skilled at choosing the right person and getting them on the team quickly.
- Engaging, motivating, and retaining agents, so you have the tools to maximize productivity and control attrition.
-
more...
ICMI Advance Agent Track - Managing Customer Contacts with Equality
...ng and coaching practices with hiring and training.
The call center supervisor is the critical link between customers, products and services. Through ICMIs Monitoring and Coaching for Supervisors one-day course, supervisors will discover how to bring out the best in every agent and deliver the best experience to customers.
Theya ™ll start right from the beginning defining what it
more...
ICMI Supervisor Track - Essential Skills and Knowledge
...ental principles of contact center management that equips call center supervisors to fully understand the specifics of operations.
Designed for supervisors responsible for customer service, sales, claims, reservations, information centers, helpdesks, emergency services, and consumer affairs, this course will equip supervisors with the information they need to:
- Understand and contribute to
more...
ICMI Supervisor Track - Monitoring and Coaching for Supervisors
... and coaching practices with hiring and training.
The call center supervisor is the critical link between customers, products and services. Through ICMIa ™s Monitoring and Coaching for Supervisors one-day course, supervisors will discover how to bring out the best in every agent and deliver the best experience to customers.
Theya ™ll start right from the beginning defining what
more...
ICMI Management Track - Workforce Management Boot Camp
...paralleled opportunity to learn an integrated approach to call center workforce planning based on the realities that managers and analysts face every day.
Through this boot camp, you will supplement your on-the-job experience with formal training. You will focus on gaining a complete understanding of the theory and doing the practice work to:
- Understand the basic WFM statistics.
-
more...
