Instructor Led Call Center Training in United States - Training Resources
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Upcoming Call Center Training Classes
| Title | Start Date | City | State | Country |
| Excellent Customer Service | ||||
| Monday, January 25, 2010 - [Register] | Phoenix | AZ | United States | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From SilkWeb Consulting & Development LLC
Excellent Customer Service
The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This
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The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This
more...
From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
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Communications and Customer Relations
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are
more...
Our customized customer service training programs help businesses achieve the following goals:
Increase first point of contact resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction
Reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are
more...
Call Center Customer Service Skills
This program is custom designed to meet the following business goals:
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact
more...
This program is custom designed to meet the following business goals:
*Exceed customer service expectations
*Reduce the number of supervisory transfer goals
*Develop professional consistency in leaving voicemails, responding to voicemails, writing email
*Develop a customer focused approach to putting customers on hold and transferring calls
*Increase opportunities for first point of contact
more...
From TrainSmart, Inc.
Improving Customer Service Skills Workshop - Customer Service Training
Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.
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From Service Strategies
Support Manager
This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the
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From Evergreen Team Concepts
THROUGH THE CUSTOMER S EYES
Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever.
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Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever.
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From The Bluestar Group LLC
Building and Sustaining Call Center Sales
This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
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This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
more...
Building and Sustaining Call Center Sales
This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
more...
This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales.
more...
Telephone Selling
Despite the negative connotation associated with selling over the telephone, the phone continues to be a valuable sales tool, where it is still possible to build relationships and close business.
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Despite the negative connotation associated with selling over the telephone, the phone continues to be a valuable sales tool, where it is still possible to build relationships and close business.
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From Teracom Training Institute
Understanding IP Contact Center Technology
...nter Technology covers virtually all aspects of IP in the call center with a complete, unbiased picture and a thorough understanding of IP contact center technologies, benefits, issues, options for solutions, migration and integration strategies and vendor offerings, complete with practical templates and checklists you can put to immediate use.
Impossible to find in one place anywhere else,
more...
...nter Technology covers virtually all aspects of IP in the call center with a complete, unbiased picture and a thorough understanding of IP contact center technologies, benefits, issues, options for solutions, migration and integration strategies and vendor offerings, complete with practical templates and checklists you can put to immediate use.
Impossible to find in one place anywhere else,
more...
From New Horizons Charlotte
Business Skills
Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.
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Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.
more...
From New Horizons Albany - Tech Valley
Business Skills Courses
Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management.
See all Business Skills courses available: http://www.nhtechvalley.com/category/5/
more...
Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management.
See all Business Skills courses available: http://www.nhtechvalley.com/category/5/
more...
From Boston University Corporate Education Center
Supporting Users Running the Microsoft Windows XP Operating System
... basic navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
At Course Completion After completing this course, students will be able to:
Perform and troubleshoot an attended installation of the Windows XP operating system Perform post installation configuration (user configuration, apply service
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... basic navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
At Course Completion After completing this course, students will be able to:
Perform and troubleshoot an attended installation of the Windows XP operating system Perform post installation configuration (user configuration, apply service
more...
From Hawk Associates
Customer Service Certificate
Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment.
This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career
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Successful businesses have one thing in common: they treat their customers well. Customers don t care what goes on behind employees only doors; they just want to be helped with what they need! All industries should require basic customer service skills as pre-requisite for employment.
This course is designed for incumbent workers who wish to improve their status; Job Seekers and Career
more...
Customer Service for Technical Support Professionals
Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective
more...
Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective
more...
