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From Lorman Education Services
Developing a Community Nonemergency Response System
...quired to build a business case to deploy a non-emergency call center. During this discussion, we will explore conducting a cost-benefit analysis and calculating return on investment which is even more critical in these lean times. In addition, we will focus on how to develop a change management program to help ensure that changes enabled by a new call center are adhered to and results in a
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Developing a Community Nonemergency Response System
...quired to build a business case to deploy a non-emergency call center. During this discussion, we will explore conducting a cost-benefit analysis and calculating return on investment which is even more critical in these lean times. In addition, we will focus on how to develop a change management program to help ensure that changes enabled by a new call center are adhered to and results in a
more...
From Contacts Plus
Behavioral Interviewing Techniques Hiring For Success
Behavioral Interviewing Techniquesa Hiring For Successa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past
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Workplace Harassment
Workplace Harassment
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In 2003, the United States Merit Protection Board estimated that harassment cost the U. S. government approximately $164, 000, 000 (thata ™s 164 million dollars!) a year. No wonder companies are working to be more
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From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE
As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or a cr me de la cr mea of their staff. It is not uncommon for rival firms to poach or entice your top talent to come work with them. "Coaching" isn't a category all by itself in a contact center. Instead, it's more helpful to think of coaching as a skill like leadership in which
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From Chris Collie Associates
Effective Coaching
EFFECTIVE COACHING
How to encourage employees to strive for excellence and take more pride in their work
What makes managers successful leaders? In todaya ™s organizations, effective leaders maximize the performance of co-workers, teams, and the total organization by building commitment in others.
This interactive program is designed to provide participants with detailed
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