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Call Center And Customer Training Seminars and Classes
From QLogy Management Services Pvt. Ltd
First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy  more...
From Contacts Plus
Behavioral Interviewing Techniques Hiring For Success Behavioral Interviewing Techniquesa Hiring For Successa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past  more...
Workplace Harassment Workplace Harassment Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In 2003, the United States Merit Protection Board estimated that harassment cost the U. S. government approximately $164, 000, 000 (thata ™s 164 million dollars!) a year. No wonder companies are working to be more  more...
From International Contact Center Academy
HIGH PERFORMANCE COACHING WEBINAR SERIES UNLEASHING THE HUMAN POTENTIAL WITHIN HOW TO BOOST AGENTS PERFORMANCE As competition heats up in the marketplace for talent, contact centers must find a way to retain the top talent or a cr me de la cr mea of their staff. It is not uncommon for rival firms to poach or entice your top talent to come work with them. "Coaching" isn't a category all by itself in a contact center. Instead, it's more helpful to think of coaching as a skill like leadership in which  more...
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