Online Call Center Employee Turnover eLearning
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From 123-CBT Computer Based Training
Call Center Mgt Managing Motivating Your Staff
...l Learning Time 2 to 4 hours Objectives Unit 1: Call Center Employee Turnover (0.5 - 1 hour) Identify the universal reasons for turnover. Sequence the steps for preventing turnover. Establish a plan to reduce turnover. Based on churn rates, calculate the number of employees you should hire to
more...
Call Center Mgt Managing Motivating Your Staff
...l Learning Time 2 to 4 hours Objectives Unit 1: Call Center Employee Turnover (0.5 - 1 hour) Identify the universal reasons for turnover. Sequence the steps for preventing turnover. Establish a plan to reduce turnover. Based on churn rates, calculate the number of employees you should hire to
more...
