Instructor Led Call Center Management Training in United Arab Emirates
Call Center Management Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Meirc Training and Consulting
The Customer Service Mindset
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Service Excellence: How to win & keep customers
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Call Center Management Skills
Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
more...
Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
more...
From QPC Limited
ICMI Supervisor Track - Essential Principles of People Management
...otivated and productive.
Designed for supervisors with call center management responsibility, this course features tips, techniques, and exercises for:
- Interviewing and onboarding, so you are skilled at choosing the right person and getting them on the team quickly.
- Engaging, motivating, and retaining agents, so you have the tools to maximize productivity and control attrition.
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more...
