Online Call Center Web eLearning
Call Center Web Training Provider? - Tell us about your Training!
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 learn at home |
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 self-directed study |
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 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
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From SilkWeb Consulting & Development LLC
Call Center Manager Training
Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.
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From Serebra Learning Corporation
Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
more...
Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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From Braini Academic
Travel Technology Essentials
This course provides strategic coverage of the technologies that power the modern business of travel. Nowhere else will you find such a comprehensive and insightful view into what makes this vast industry tick.
Topics range from the Internet to the Web and Web 2. 0; to business-grade telephony and Voice over IP (VoIP); to travel-specific technology frameworks used for distribution, aggregation,
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This course provides strategic coverage of the technologies that power the modern business of travel. Nowhere else will you find such a comprehensive and insightful view into what makes this vast industry tick.
Topics range from the Internet to the Web and Web 2. 0; to business-grade telephony and Voice over IP (VoIP); to travel-specific technology frameworks used for distribution, aggregation,
more...
From ProTrain Online
Help Desk/Customer Service Training
These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the
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These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the
more...
