Call Centers Training

BPO Certification Institute Inc. ...d in Competence Certification of professionals working in Call Centers and BPO organizations. BCI offers the world s largest range of global Certifications focusing on as many as eight different levels of BPO & Call Center professionals from fresh Agents/ Associates, to Team Leaders and Operations to functional specialists to Business Leaders. It has certified nearly 8000 professionals more...

MUSA Software Engineering Pvt Ltd ...mpliant to ISO 9001:2000 Service Management Systems for call centers compliant to CCA Service Management Systems for call centers compliant to COPC Training on Software Engineering & Project Management Training and Implementation support for Six Sigma Improvement initiatives Setup and Manage Quality Assurance function (outsourced to MUSA) Contract staffing of SQA resources more...

Sridhar's Quality Academy ...e Score Card Business Relevance of Measurements for bpo's/call centers Business Strategy Change Management for bpo's/call centers Configuration Management Critical Chain Project Management Defect Prevention Defining HR Practices Defining KRAs End Value Methodology GAP Analysis against ISO 9001(QMS)/ISO 27001(ISMS)/ ISO 20000(ITSMS) Implementation Workshop against ISO 9001(QMS)/ISO 27001(ISMS)/ more...

Partner Consulting and Resources Are you looking for the Complete Solutions Package Do you want you people to be motivated at work, do you want to build the best HumanCapital Team.. the answer is Partner Consulting &Resources - Training solutions for complete Human Capital Development - From Customized Induction Program to Management Development Sessions, we have the resources and the capabilities to deliver more...

Contacts Plus ...amental skills required in customer service industries in call centers and over the phone environment. This comprehensive collection of titles will give your trainers, managers and supervisors the flexibility to train on a variety of different major subjects. It is also effective in a self-study environment, for employees who choose to learn on their own pace or who want to horn their skills more...

Pinktrout Informatics India Ltd. ...have developed an exclusive network of highly experienced call centers providing cost effective, custom telemarketing solutions. . We convert the data into information, and use that information to produce the management reports and customer profiles that you need. The result is that a customer will always feel a personal relationship with your company. Pinktrout Informatics India Ltd more...

Terra Firma Asia Sdn Bhd ...us industries including; Aerospace, Automotive, Beverage, Call Centers, Chemical, Consumer Products, Department of Defense, Department of Homeland Security, Food, Importers, Medical Devices, Pharmaceutical, Public Health, Telecommunications, Sales Centers, Transportation and Warehousing Companies. CGSC is an global leading community of professionals dedicated to continually improving the more...

Maxwell Infotech ...Call centers jobs in semi urban areas. We would like to train students in semi urban areas ,for jobs in call centers by improving thier communication skills&business english. Maxwell Solutions - offers corporate training&retail training/Placments (BPO &ITES) Hr consultancy Voice&accent neutralization Communication skills Business English Customer Relations Behaviour Training Leadership more...

Sketch Call Center Training Institute Private Ltd. ...y trained candidates to be placed in the well established Call Centers and HealthCare BPO s in Hyderabad, Mumbai, Bangalore & Chennai. Our Objective ue To provide you the most life enriching, dynamic and cost effective training program so that you can empower and motivate your work force to achieve your highest goals and become the leader among professional organizations. Our Proposal ue  more...

Drew & Associates International training organization providing high energy, motivational and interactive training programs that are customized to your own company key objectives. Training combines fun and entertaining concepts that put the participants into a positive learning environment. By providing a variety of learning experiences through video, humor, interactive work groups and workbook materials. The team more...

The Call Center School ...ized on-site seminar. Popular topics include The ABCs of Call Centers, Fundamentals of Call Center Supervision, and Workforce Management 1-2-3. Web Seminars. TCCS has developed a comprehensive set of seminars that combine the benefits of a live instructor minus the disadvantage of travel. The 26-topics of the Masters Series in Call Center Management are delivered as 90-minute seminars weekly more...

Lauderbaugh & Associates, Inc JJ Lauderbaugh, CPCM 408 866-7673 or 800 500-9656, 189 Altura Vista Dr., Los Gatos, CA 95032. JJ works with companies that want to give exceptional customer service to increase sales, and with Directors and Call Center/Help Desk Managers who want to improve human performance. She"s an international speaker, trainer, facilitator, author and certified management consultant (CPCM) on customer more...

The Thomas Center for Global Performance Strategies Cultural awarness and protocol training, customer service and telephone skills for call centers, comprehensive leadership development programs for new leaders and emerging leaders, team building and train-the-trainer for trainers wanting to fine tune their skills, especially when working with other cultures. Working in virtual classes. Our workshops can be conducted on-line as elearning classes. more...

The Sales Alliance Inc. ...ients in the technology business as well as several large call centers. Programs include: major account sales, call center sales, inbound sales, telesales, retail sales, direct sales, business-to-business sales, face-to-face sales and sales management. Services of The Sales Alliance Include: Sales, telephone sales, and sales management training, coaching and reinforcement programs more...