Instructor Led Call Centre Training in United Kingdom
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Call Centre Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
May, 2012 | ||||
| 11th May | Effective Telephone Techniques | Camberley, Surrey | [Register] | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Pitman Training Centre London
Telephone Skills Training
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
more...
From Benjamin Bonetti Ltd
Advanced NLP Sales Skills Course
NLP Sales Management Skills Diploma
"The secret to productive goal setting is in establishing clearly defined goals, writing them down and then focusing on them several times a day with words, pictures and emotions as if we've already achieved them" a Denis Waitley
Course Overview:
If youa ™re responsible for managing and/ or developing a sales force then this is one of the most
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From FOSVA Training
Effective Telephone Techniques
...arget Audience
Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.
Pre Requisites
A willingness to take part in the course.
This course is also available on demand. If you wish to be added to a waiting list for future dates please just register without
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From The Training Experts Ltd
Sales for Non Sales People
Phrases such as a sales can't be taught" and "you're a either a natural born salesman or you're nota are myths. The word a salesa ™ tends to fill some people with dread, but the truth is that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson.
This 1 day course focuses on enabling delegates to understand,
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Sales Skills
This one day course aims to help develop the individuala ™s sales skills in confidently and successfully selling the services offered by their respective businessa ™s to their face to face and/ or telephone based customers.
Target Group
This course is aimed at sales personnel who are either new to the sales role, or wish to improve and build upon their current skills.
Objectives
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Effective Telephone Techniques
This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care.
Target group
This course is aimed at any personnel who use the telephone as a means of
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From Easy Stages School of Speech
Private Tuition in Voice Awareness and Elocution
A course of private lessons at my home in Upper Beeding. Primarily for anyone who wishes to improve their spoken English and vocal delivery and learn about the care of the voice. Especially useful for professional or vocational voice users, eg: teachers, lecturers, auctioneers, call centre staff, PE or swimming instructors, etc. Weekly lessons, which may be of either half-hour or one hour in
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A course of private lessons at my home in Upper Beeding. Primarily for anyone who wishes to improve their spoken English and vocal delivery and learn about the care of the voice. Especially useful for professional or vocational voice users, eg: teachers, lecturers, auctioneers, call centre staff, PE or swimming instructors, etc. Weekly lessons, which may be of either half-hour or one hour in
more...
From blue concept training
Public sector workers conflict training
blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this
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blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results.
The public sector working environment is constantly changing, this
more...
