Call Centre Performance Audit Training

Contacts Plus ... this book. ISBN 0-9630464-9-7 & 61478; How to Conduct a Call Centre Performance Audit: A to Z By Jon Anton and Dru Phelps Call Centres are an important company asset, but also a very expensive one. By learning to conduct a performance audit, readers will be able to understand over fifty specific aspects of a call center that must be running smoothly in order to achieve maximum performance in more...