Instructor Led Call Manager Training

CCNP Voice (formally CCVP) Plus Bootcamp ...on Cisco Unified Communications Manager (formerly Unified Call Manager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Course Fee: Based on Locations. Contact Us This e-mail address is being protected from spambots. You need JavaScript enabled to view it for Pricing 300+ Pre-Recorded UC Labs -  more...

Advanced AVVID Troubleshooting and PBX Integration ...e Description AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing and client components such as the CallManager and IP phones.  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

Administering CallManager and Unity ...hony system. The course lecture is based on Cisco Unified Call Manager 5, the student has the option to request labs using either Cisco CCM version 4.1 or Cisco UCM version 5. Prerequisites To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge: * Working knowledge of Microsoft Windows 2000/XP * Working knowledge of Microsoft  more...

CCVP Bootcamp Training The CCVP Bootcamp course is a 15-day, lab-intensive course designed for delivery by HBFITES. This task-oriented course teaches the knowledge and skill needed to achieve the CCVP certification. CCVP Bootcamp combines the following courses: Cisco Voice Over IP (CVOICE), Cisco Voice Gateways and Gatekeepers (GWGK), Cisco IP Telephony (CIPT 1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco  more...

CVOICE - Cisco Voice Over IP Training CVOICE Course Description Course Content CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both  more...

ADMINISTRATING CISCO CALLMANAGER Lesson 1: Reviewing Telephony and IP Phones This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.  more...

CISCO CALLMANAGER MCS BOOTCAMP CCM Course Description System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the  more...

IP Contact Center Enterprise and Unified IP IVR DeploymentIPCCE This course is intended for personnel who will implement, configure, and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7. 0, Call Manager 4. 1 (or higher), and CRS 4. 0 (or higher).  more...

CCNA Voice Bootcamp Those who attend the Boson CCNA Voice (IIUC) Bootcamp will learn basic IP telephony installation, configuration, and maintenance skills. This five-day course provides the student with Unified Communications concepts, component definition and high level designs. This is also the core technology course in the certification path to achieve the CCNA Voice designation. Students will be able implement  more...