Call Quality Coaches Web-based Seminars
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From International Contact Center Academy
Sales Coaching for Contact Center Managers
...r.
In this interactive 75-minute webinar, Managers and Call Quality Coaches will learn:
3 important differences between call quality skills and sales skills, so you can focus your coaching time more efficiently
3 vital techniques to convert a "customer service ONLY" department mindset into an enthusiastic "sales AND service" team culture
5 key ideas for running a structured daily
more...
...r.
In this interactive 75-minute webinar, Managers and Call Quality Coaches will learn:
3 important differences between call quality skills and sales skills, so you can focus your coaching time more efficiently
3 vital techniques to convert a "customer service ONLY" department mindset into an enthusiastic "sales AND service" team culture
5 key ideas for running a structured daily
more...
