Online Caller eLearning Training
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
Phone Skills : Transferring Calls
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on
more...
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on
more...
Professional Skills for Customer Service Agents
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
more...
As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering
more...
Making Telephone Calls Count
...lephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make
more...
...lephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make
more...
Effective Telephone Techniques
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
more...
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
more...
Telephone Skills: Effectively Managing Inbound and Outbound Calls
... deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also covered. Finally the learner is guided through procedures to make
more...
... deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also covered. Finally the learner is guided through procedures to make
more...
Call Center: Inbound Customer Service
In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.
more...
In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.
more...
From 123-CBT Computer Based Training
Building Cisco Remote Access Networks - Part 3
...e (BRI) connection.
Identify commands used to configure caller identification (ID) screening.
Identify features of Integrated Services Digital Network (ISDN) Dial-on-Demand Routing (DDR).
Identify commands used to configure Dial-on-Demand Routing (DDR) for Basic Rate Interface (BRI) on a Cisco router.
Identify commands used to troubleshoot Integrated Services Digital Network (ISDN)
more...
...e (BRI) connection.
Identify commands used to configure caller identification (ID) screening.
Identify features of Integrated Services Digital Network (ISDN) Dial-on-Demand Routing (DDR).
Identify commands used to configure Dial-on-Demand Routing (DDR) for Basic Rate Interface (BRI) on a Cisco router.
Identify commands used to troubleshoot Integrated Services Digital Network (ISDN)
more...
Interpersonal Communication Telephone Skills
...oject a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service through
more...
...oject a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service through
more...
Call Center Inbound Customer Service
...ill identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when
more...
...ill identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when
more...
Telephone Skills Effectively Mng Inbound Outbound Calls
...deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to
more...
...deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to
more...
Project Leadership Overcoming Obstacles
...uch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales
more...
...uch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales
more...
